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physically violent customer service

Cons: We missed this flight because weather conditions on our connecting flight. We spent an entire day (10:30 am to 9pm) at the airport trying to speak to a XL representative, IMPOSSIBLE. The US number closes from 3pm Saturday to 9am est Monday. The other number charges and keeps you waiting indefinitely (and they only speak french, which we don't ). The people at the check in counter said that they know XL has terrible service but that there is nothing they can do (they don't work for XL), they said that the XL manager didn't want to see us. At one point we spot an XL manager, we asked for her name and she refused, she even hid her barge. When we took our phone to take a picture she ATTACKED US!! She even grabbed my partners hands pulling the camera down. She said she would call the police if we tried to take a picture, of course she didn't call the police. Then ignored us and left without saying anything. We have filed formal complains to the airport. We ended up buying a new ticket with a different airline.

Pros: they get from point a to point b. they are not too expensive

Cons: its definitely a budget airline. they only give you one meal on the trip. also they forgot to bring any drinks on the return flight home. they are very strict about weight of your bags. also no personal TV monitors for the seats. the wifi is very slow and the app is useless. also the check in and boarding process is very slow and inefficient.

Pros: we arrived safely and on time!

Cons: Our lights didn't work in the entire row so it was hard to read!

Worst seats, unprofessional crew

Pros: The end of this bad flight

Cons: Worst seats by the bathroom door. A crew memeber came to us to switch our seats to the back of the plane but it was exactly the same seats. Waste of time

XL representatives at LAX

Pros: Nothing.

Cons: Luggage took over two hours to come out. They knew the ground crew made a mistake sending our luggage to the wrong terminal but didn't offer to deliver next day to those of us who couldn't stay over TWO hours with small children in a space with no water and limited facilities. The representatives had zero people skills and were evasive and unresponsive to the situation. When I asked them what could be done to help remedy the situation....they denied the problem altogether. Completely unacceptable.

Crew not very friendly, you get what you pay for

Pros: I lucked out and was given a window seat near the front of the plane, even though I didn't request seats. My flight wasn't full so I was able to spread out a bit, since the seats were tiny.

Cons: It took almost 9 of the 10 hour flight for the crew to warm up and start being nice. Otherwise they felt unapproachable and unready to help. They also didn't even know what the on board meal was, which was unfortunate because I have dietary restrictions. There was no 2nd option or even knowledge of what was in the food.