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ข้อดี: The food was great
ข้อเสีย: Hotel provided was ok but I expected more . The wait to get to the hotel was way too long and people at airport were not helpful. There was no clear instructions on where to wait, who we were to deal with . The directions were misleading.
ข้อดี: Standard flight
ข้อเสีย: My connecting flights were terrible. I was kept at the airport on a layover to another city and they wouldn't let me board because they said my passport number was entered wrong on the reservation. This made no sense as I had gotten off another flight on my way back home. No one at the airport in Shanghai was helpful and it was really frustrating to think that I would be stuck in China. I was finally able to track down a international supervisor who was able to print out my boarding passes and let me board my flight. Unfortunately, another family with small kids were dealing with the same issue as me only their flight was leaving in 30 mins. I hope they were able to make their flight.
ข้อดี: The seat was fine
ข้อเสีย: Everything was fine no problems
ข้อดี: The flight was smooth. Food was on time . Wine is available for the anxious flyers who can’t sleep.
ข้อเสีย: Better softer hand soap , sprays and lotion . Sleep mask
ข้อดี: No , blankets .
ข้อเสีย: Cleaner restrooms, blankets and verbal offers
ข้อเสีย: delay of about 1 hour, we almost missed our international flight from beigin
ข้อดี: It was a terrible, long and very crowded flight.
ข้อเสีย: The people/passengers. The whole flight felt like a budget airline. I am not looking forward to the return.
ข้อดี: The seat was comfortable.
ข้อเสีย: The service on board could have been better.
ข้อดี: The crew was very attentive and most good English
ข้อเสีย: The food could have been better and there could have been a better selection of movies.
ข้อดี: Nice staff.
ข้อเสีย: Although I've ordered vegan food about 3 months in advance, I have not been provided with a vegan meal and received cheese lasagne. Pretty sad on such a long distance flight.
ข้อดี: On time departure, good leg room, and comfortable seats
ข้อดี: Great crew in business class!
ข้อเสีย: Wifi was terrible, entertainment is below average and angle seats for a 12 hour flight is sub par. The food was so so
ข้อเสีย: Gate is crowded and no escalator only steps. No clear area for business class and its a fiasco boarding
ข้อเสีย: Food is too salty, can’t even eat .
ข้อดี: Dated entertainment on the inside televisions and some of the headphones and movies were hard to understand because of the audio quality. But the bottom line was I couldn’t find a cheaper flight for my trip and overall I look for savings and my airfare.
ข้อเสีย: Customer service from the flight crew was pretty dry, my biggest complaint though was that there was very much stagnant air quality and no ventilation at HC location like I am normally a custom on most other planes.
ข้อเสีย: Headphones were not provided.
ข้อดี: My flight was canceled but the ground crew was amazing I was really worried but China Eastern's ticket people were very professional! Highly recommend.
ข้อเสีย: The plane stopped at an airport between Shanghai and Kunming, which was not shown in iteneray. I got off at this airport thinking I arrived in Kunming. . I was told that I have to check in again at Kunming. When I tried to check in again, there was only one person in the entire airport checking in passengers and she spoke no English. We finally figured out what had happened and barely made it back to the plane before it departed for Kunming.
ข้อเสีย: The flight to Shanghai was delayed and I missed the coincidence, the crew did not explain much, I was rerouted and I arrived with 13 hours delay
ข้อเสีย: Layover was too long. The airline changed the flight schedules
ข้อดี: Crew are good seat was a little small
ข้อเสีย: WiFi never work and food was salty
ข้อดี: Crews are amazing but the set is a little too tight.
ข้อเสีย: WiFi never work and food was bad everything is salty.
ข้อดี: We had nice reclining seat, I was able to sleep comfortably.
ข้อเสีย: They ran out of some of the food so we had less options. The main dish was ok but the side salad was wilted and did not look fresh.
ข้อเสีย: Worst airline
ข้อดี: Crew very pleasant and eager to Please cheerfully
ข้อเสีย: The three layer sandwiches were pretty average. Food was ok. Sometimes flying other direction from BKK to sad food is better
ข้อดี: Food was good, on flight entertainment was good, crew was friendly and accommodating. No major complaints! I wasn’t sure what to expect but I was very impressed
ข้อเสีย: The basic economy was snug but I was okay with it. I only wished my seat reclined a bit further but I was up against a back wall so others in further aisles up had much better reclining distance.
ข้อเสีย: It was like riding on s cardboard box. The most uncomfortable seats I've ever sat in for a transpacific flight.
ข้อเสีย: Entertainment selection could have been better
ข้อดี: Seats reclined more than most airlines
ข้อเสีย: 4 hour delay ON the plane for an 11+hour flight? They could have deplaned us. The flight attendants were rude. Worst flight of my life - never flying China East airlines again