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Missed our flight

Pros: I liked nothing about this airline. The customer service was awful.

Cons: The flight time changed to one hour earlier which left my party and I without a flight home from Amsterdam while we needed to reach Florida. The customer service desk was absolutely awful which provided no help at all. We asked the desk where to check in for the our flight which was apparently already boarding, while the woman told us to go wait in line. After waiting in line for 30 minutes, the check in desk told us that it was too late to check in for the flight. This led us to spend over $1000 on a new flight home. Thank you TUIfly.

Pros: I loved how accommodating the crew was.

Cons: Hated that I could barely fit in the seat. Need a way to upgrade to a better seat.

my maiden voyage on tui...

Pros: i did like the plane was thier..and we did not have to wait.. check in bag was pleasant. the crew was good...i did like the fact the return flight was direct to Sanford, so i could off and drive home...

Cons: i did not like the lack of leg room...charging for non alcoholic beverages,the lay over in Miami with the passengers getting on and off was good the fact we were told to stay in our seat was not.. would have been nice to walk around the aircraft... i did not like the returning flight check in. the extra hour added to the boarding timeon my boarding pass. caused an not needed act of hurrying... . and still we had to wait for crew...the marketing confusion of which airline tui or arke fly does not help...

March 25 2016

Pros: The crew were friendly and helpful

Cons: The name Arkefly was still posted as the airline on the itinerary, very confusing to find it at the Miami Airport. The departure time was changed without any notice. No breakfast was served and the food served needed some flavor. Earl