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ข้อดี: Swiss doesn't"t always have comfortable planes but this one was super comfortable
ข้อดี: Not much
ข้อเสีย: During COVID there was little attempt to distance passengers during security checks, boarding and onboard. Crew did not inforce mask policy. Fellow passengers were inconsiderate, loud, littered just throwing food wrappers and trash on the ground - crew did nothing.
ข้อดี: Nothing. I was sold a ticket for 709 dollars and wasn’t told I couldn’t get on until showing up to the gate. Therefore I had to spend 1000 more dollars to book another ticket because budget air wouldn’t change or refund the flight.
ข้อเสีย: Not selling a ticket with a layover where someone with a US passport cannot travel through at the moment. Be more forthcoming.
ข้อดี: The crew was super friendly and attentive. Best in flight service I have received in a long time.
ข้อเสีย: The plane doesn't have usb ports to charge the phones, and as there are no screens or anything else, make sure you bring your battery pack.
ข้อเสีย: Very well executed.
ข้อเสีย: Flight was completely full and certain passengers were belligerent about wearing face masks. The cabin crew did not enforce mask wearing, stating “we are not the police”
ข้อดี: Flight was cancelled. Kayak did not notify us. We found out by accident. There was no customer service from kayak. We had to solve with with the airline
ข้อดี: Nothing. There was no flight. The flight was cancelled and you did not notify us. We found it out ourselves by accident. We tried to contact you guys but we could not call or anything other. You guys suck
ข้อเสีย: Notify your customers when the flight is cancelled. Thats the least you can do. Very unprofessional
ข้อเสีย: Our stewardess was not the friendliest!
ข้อเสีย: There was no food ...
ข้อดี: it was ok.
ข้อเสีย: Crew allowed passengers in with no masks. Why do they write a boarding time on a pass? They started 15 min later. Then, "be fast, be fast, we are behind". Plane departed 20 min late.
ข้อเสีย: Reckless and inconsiderate airline. The only carrier refusing to modify travel due to Covid-19 pandemic
ข้อดี: Everything was comfortable.
ข้อเสีย: I can't think of anything.
ข้อดี: Not one thing about my experience.
ข้อเสีย: The alertness of the staff, the boarding process, the knowledge of the staff. Not breaking my luggage!
ข้อเสีย: I fell sick and my doctor advised against flying. Tried calling Swiss Air and JustFly.com: 6 calls back and forth and 7 hours on hold, no help. Finally got advised on driving to the airport to make the flight change at the Swiss Air counter at O’Hare. The representative told me to bring a note from doctor to switch flights. I did the next day. The same representative looked me in the eye after advising the day before and said there’s nothing she could do. Why make an elderly sick person drive to the airport again if you know already you cannot help??Absolutely terrible experience, no help from the airline or travel agency. Total loss of the full price of the ticket.
ข้อดี: flight itself
ข้อเสีย: delayed departure EXTREMELY LATE LUGGAGE HANDLING IN BRUSSELS, more than 1 hour after arrival for SKI's to be delivered !!
ข้อดี: Friendly crew
ข้อเสีย: Not piling up people like sardines in a can.
ข้อดี: Nice crew and prompt service
ข้อเสีย: Crammed, narrow seats
ข้อดี: Great crew & good complimentary food
ข้อเสีย: More seat pitch
ข้อดี: Amazing crew, great customer service and high level quality plane, despite only 1 hr travel, they served small breakfast and chocolate
ข้อเสีย: Despite the fact I bought my tickets with 1 hand luggage + 1 personal item, they forced me to dispatch my hand luggage stating flight was full, I refused and they said they could not allow me to board. Felt my rights violated, I HATE to dispatch luggage... and in the end there was space left on the airplane luggage storage areas. Not nice
ข้อเสีย: A solution to the seat problem. If the seat only reclined 1/2 the distance they do now, the flight would be enjoyable.
ข้อดี: The crew were friendly, helpful, and attentive. I'd love to fly with them all the time
ข้อเสีย: The business class seat felt a bit claustrophobic when in lie flat mode
ข้อเสีย: Staff was very friendly, courteous and helpful.
ข้อดี: All was Good, no special negatives.
ข้อเสีย: Not worth my time to comment.
ข้อดี: Excelente atención, bebidas y comida durante toco el viaje
ข้อเสีย: Todo bien
ข้อเสีย: Too much nonsense with carry on and check in language.
I paid for my seat but they changed it for better balance of the plain. Really I weigh 165 lbs. Once the plane reaches altitude they let me take my seat. However the plane was barely occupied and somebody with closer and took my seat.
ข้อดี: 10/10 would recommend..
ข้อดี: Crew was very attentive, and boarding and off-boarding was relatively easy
ข้อเสีย: The seats were cramped, and hard to get out of when the person in front had their seat tilted back, it felt practically in your lap when you were seated.
ข้อดี: Crew was very helpful
ข้อเสีย: More entertainment
ข้อดี: Crew was friendly
ข้อดี: More or less on time
ข้อเสีย: Outdated aircraft. Flight took longer than usual.
ข้อเสีย: Swiss perfect as always, Barcelona ground worker disaster, as always....
ข้อดี: Crew was very attentive and courteous
ข้อเสีย: More fruits and non-starchy vegetables would make food more enjoyable
ข้อดี: Crew was very courteous and attentive
ข้อเสีย: More fruits and green (non-starchy) vegetables
ข้อดี: The crew was great
ข้อดี: The crew was very lazy and not professional
ข้อเสีย: Don't stop demanding from the crew
ข้อเสีย: I requested a vegan vegetarian meal and did not get it. I had to do with the regular meal which had a lot of dairy products to which I am allergic to. The space between rows of seats. It was really crammed in Economy and we are a petite thin family!
ข้อดี: The crew was amazing and helpful. The food was really good and the flight was timely if not early to my destination.
ข้อดี: The crew was so helpful and they feed us well. We relieved a snack, a meal, and a desert. The airline left on time and arrived early to my destination. Very enjoyable flight.
ข้อเสีย: Swiss air returned my bagage damaged and there is no way to report it!
ข้อดี: Free food, relatively spacious
ข้อเสีย: more food!!! REEE!!!
ข้อดี: Wasn't awake, can't say
ข้อเสีย: Probably it would be nice to have a bit bigger screen with general information about the flight and local time
ข้อเสีย: Better choice of movies and classical music
ข้อเสีย: Better choice of movies
ข้อเสีย: Time schedule Better customer services
ข้อดี: Everything was excellent on this flight.
ข้อเสีย: Maybe the food menu? But it wasn't bad.
ข้อเสีย: Nada, I slept through this leg and the staff let me be.
ข้อดี: Swiss is my new favorite airline.
ข้อเสีย: Nothing bad to report. Book Swiss!
ข้อดี: Friendly crew, smooth take off and landing and generous on things to eat and drink.
ข้อเสีย: None. Keep up the good work.
ข้อเสีย: Food was served warm. Perhaps the menu could be better, but it wasn’t bad.
ข้อดี: Entertainment was great, excellent movie selections, and games.
ข้อดี: The crew was friendly and helpful.
ข้อเสีย: The aircraft looked new. However the seat widths seemed small. Awkward recline as well. The seats were just not comfortable.
ข้อดี: Great flight
ข้อดี: The crew and entertainment
ข้อดี: the crew were so nice
ข้อเสีย: not enough room between seats
ข้อดี: The flight was on time and fairly clean.
ข้อเสีย: The seats are so crowded and we were jammed in like sardines. There was insufficient ventilation and it was too warm and stuffy. Not comfortable.