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2.0
We spent 65 hours in airports in the Azores trying to get back to the U.S. Flights were cancelled for no reason and others were delayed so long, connections were missed. Airline reps said a bus would take us to lodging for one of the nights, but a bus never showed up (in fact we found out later a bus never existed for this hotel) -- 4 a.m. and waiting in the rain in Boston. We ended up paying for a taxi to this distant hotel ourselves. We learned we could not trust anything the airline reps told us, even though they thought they were saying the truth. If you go to the Azores, leave an extra 4-5 days to get home, particularly if you are not on Sao Miguel. Almost lost my job over this trip because of this airlines. No apology or explanation for flight delays, etc., was ever offered.
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2.0
We spent 65 hours in airports in the Azores trying to get back to the U.S. Flights were cancelled for no reason and others were delayed so long, connections were missed. Airline reps said a bus would take us to lodging for one of the nights, but a bus never showed up (in fact we found out later a bus never existed for this hotel) -- 4 a.m. and waiting in the rain in Boston. We ended up paying for a taxi to this distant hotel ourselves. We learned we could not trust anything the airline reps told us, even though they thought they were saying the truth. If you go to the Azores, leave an extra 4-5 days to get home, particularly if you are not on Sao Miguel. Almost lost my job over this trip because of this airlines. No apology or explanation for flight delays, etc., was ever offered.
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5.0
Good crew, good flight Both legs of trip were delayed without anyone notifying passengers.
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7.3
SATA uses both front & rear doors and open seating. No food or drinks.
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7.3
On time departure. On time arrival. Lots of leg room. What you would expect from a traditional airline. Bonus: great views from the pane.
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10.0
took off on time , landed on time, great job. nothing
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5.3
The flight itself was smooth Our bag ( and others) were left behind as a company policy appatently. We waited for it and had to file a complaint and then it arrived with the next flight 6 h later. So we waisted time, energy and frustration. Could just book less people on the flight??
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7.3
Flight from Boston to Ponta Delgada featured remarkable service and surprisingly tolerable food. The plane was old and in a state of some disrepair. We were in the exit row and immediately noticed plastic chipped off of the exit door and broken case covering the emergency release handle. Not reassuring, but we got there in one piece.
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7.6
Cheap ticket between Toronto and PDL, didn't encounter any problems with crew No usb charging ports on 5+ hour flight (Toronto to ponta delgada), not much leg room / chair reclining room, arbitrary pricing for flights within the Azores
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5.3
Our flight from Lisbon to Ponta Delagada was 3 hours late.
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7.3
SATA uses both front & rear doors and open seating. No food or drinks.
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7.3
On time departure. On time arrival. Lots of leg room. What you would expect from a traditional airline. Bonus: great views from the pane.
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7.3
Flight from Boston to Ponta Delgada featured remarkable service and surprisingly tolerable food. The plane was old and in a state of some disrepair. We were in the exit row and immediately noticed plastic chipped off of the exit door and broken case covering the emergency release handle. Not reassuring, but we got there in one piece.
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7.6
Cheap ticket between Toronto and PDL, didn't encounter any problems with crew No usb charging ports on 5+ hour flight (Toronto to ponta delgada), not much leg room / chair reclining room, arbitrary pricing for flights within the Azores
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2.0
We spent 65 hours in airports in the Azores trying to get back to the U.S. Flights were cancelled for no reason and others were delayed so long, connections were missed. Airline reps said a bus would take us to lodging for one of the nights, but a bus never showed up (in fact we found out later a bus never existed for this hotel) -- 4 a.m. and waiting in the rain in Boston. We ended up paying for a taxi to this distant hotel ourselves. We learned we could not trust anything the airline reps told us, even though they thought they were saying the truth. If you go to the Azores, leave an extra 4-5 days to get home, particularly if you are not on Sao Miguel. Almost lost my job over this trip because of this airlines. No apology or explanation for flight delays, etc., was ever offered.
review from
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2.0
We spent 65 hours in airports in the Azores trying to get back to the U.S. Flights were cancelled for no reason and others were delayed so long, connections were missed. Airline reps said a bus would take us to lodging for one of the nights, but a bus never showed up (in fact we found out later a bus never existed for this hotel) -- 4 a.m. and waiting in the rain in Boston. We ended up paying for a taxi to this distant hotel ourselves. We learned we could not trust anything the airline reps told us, even though they thought they were saying the truth. If you go to the Azores, leave an extra 4-5 days to get home, particularly if you are not on Sao Miguel. Almost lost my job over this trip because of this airlines. No apology or explanation for flight delays, etc., was ever offered.
review from
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5.0
Good crew, good flight Both legs of trip were delayed without anyone notifying passengers.
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5.3
The flight itself was smooth Our bag ( and others) were left behind as a company policy appatently. We waited for it and had to file a complaint and then it arrived with the next flight 6 h later. So we waisted time, energy and frustration. Could just book less people on the flight??
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5.3
Our flight from Lisbon to Ponta Delagada was 3 hours late.
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