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Cons: Nothing dreadful but not great, on both flights both I and others had malfunctioning TV systems. Seats were just about okay. In general it was ok but not great

Probably the worst airline I've ever flown with.

Cons: The plane was delayed by 2 hours. We ended up missing our connecting flight to Antananarivo. PrecisionAir staff kept reassuring us that we would be fine and would be able to catch our flight. Very very poor service and terrible experience. I will never fly with PrecisionAir ever again.

poor customer service, zero willingness to accommo

Pros: When everything went as planned, the airline is fine

Cons: As I arrived at the airport I received an email that my first segment was rescheduled (not delayed) 3 hours later. They did not try to call. There was no consideration for my second leg/segment, which I missed due to the schedule change, and it was the only flight of the day. It took them 2 hours to tell me if they would book me on another airline to try to make my connection, and by then it was too late. They tried to not give me a hotel room because it was a "technical" delay, and only after I showed them the email I received that it was a "schedule change" did they give me a hotel. They also didnt offer food vouchers for the 3+ hr delay until the airport restaurant asked FOR us. I was so frustrated by the lack of caring that I bought my own one way ticket home on another airline.

One of the worst airlines I've ever flown

Pros: There was nothing about this airline that I remotely enjoyed- it was one disaster after another

Cons: Precision Air is awful and should be ashamed of their "customer service". My inbound flight on Etihad was late arriving, which didn't leave me much time to process through immigration and make my flight, so when I missed my connection, I was forced to pay a "service fee" to get a ticket on the next flight. When I complained that it was not my fault due to my other flight being delayed and a long wait to get my visa, the agent replied "this isn't MY fault either!" This airline does not understand that every agent is a representative of their company- horrible service. Then after my trip, Precision Air I changed my outbound flight so it arrived 2 hours AFTER the next leg of my trip departed! They sent an email at midnight saying my flight had changed, but didn't bother to notice that this change would result in me missing my connection by over 2 hours. As there is only 1 flight a day on the other airline, I was forced to either be delayed by a full day, or purchase a one-way ticket on another airline to get home. I had a very important meeting the next day, so I was forced to spend an extra $350 on another airline to make it home. Precision Air is a horrible airline and I would NEVER fly with them again.

Pros: The flight actually left on time and arrived with our luggage.

Cons: Trip from hell on our previous Precision flight....

Horrible customer service

Cons: Traveling with Precision Air simply a nightmare! Worst travel experience in over 20 years of flying. Staying at the airport for over 18 hours due to flight delays, was not the biggest problem. It's the lying and Total disregard of the customer. Apparently their flights off Nairobi are manned by KQ (another bogus airline!) and had no one in charge at the airport to set the right expectations leave alone care what we thought or expressed.