ปานกลาง
3.0
ข้อดี:
It' an excellent location, walking distance to restaurants. They provide coffee in the lobby in the morning. The room was nice with a balcony overlooking the pool. Staff were all wearing masks and encouraged guests to do the same.
ข้อเสีย:
My main reason for coming to Palm Springs was to lounge at the pool. The hotel has a large pool with lots of seating which checked all of the boxes. But the pool was filthy. Murky, debris, hair floating around. I didn't even get in. I did get into the jacuzzi which was not cloudy but the whole thing needs to be refinished. Very dated and in disrepair. Disappointing.
ยอดเยี่ยม
9.0
ข้อดี:
Wasn’t a big fan of the grab and go breakfast. (It was cold) and no microwave in the room to warm it. But the room and staff were super nice.
ยอดเยี่ยม
8.0
ข้อดี:
Location is perfect and the property is really nice. When we ckd in they didn’t have a a balcony room like I requested when I booked so they upgraded me to a suite with a balcony at no extra charge which I thought was great!
ข้อเสีย:
When we got to the room the shower wasn’t working right- almost no water was coming through the shower head. And the sink wasn’t draining. They sent someone to fix while we were out and about and when we returned to our room our door was left open-not unlocked but open. Called the front desk and they said the maintenance guy couldn’t close our door?? Not a good reason. My husband was so mad that all our stuff was out there for anyone to take. House keeping wasn’t available to clean your room until Ck out due to covid which I understand but when you ask one of the housekeepers that we’re right outside your door for towels, toilet paper etc they said you have to call the front desk which made it a few hours until you got them.
ยอดเยี่ยม
8.0
ข้อดี:
Clean room, friendly staff
ข้อเสีย:
The small kids pool was dirty and the main pool had candy wrappers in it. Would be nice if they would come by a couple of times a day and clean the water up a bit.
ดี
7.0
ข้อดี:
The beds were comfortable and staff pleasant ! Location was great
ข้อเสีย:
Parking fee is silly when you have no other option than to park at the hotel . No room service A bit overpriced Food by the pool is mediocre 7 pm is too early to close the pool when it’s 85 degrees
ไม่ดี
1.0
ข้อดี:
I didn’t like anything and the pool was dirty and crowded. They are not following COVID protocol.
ข้อเสีย:
I didn’t like how dirty the property was.
พอใช้
5.0
ข้อดี:
It was close to downtown and the pool side service was good.
ข้อเสีย:
They were terribly understaffed and because of that the rooms never got cleaned. We had to request clean towels and dump our used towels and trash in the hallway to eventually be picked up.
ดี
7.0
ข้อดี:
Pool
ข้อเสีย:
Drinks from bar.. restaurant food were really bad. No microwaves, no Smart TV's.. not a lot of food options that were fresh. Everything was really poor quality food wise.. like it was pre made..
พอใช้
5.0
ข้อดี:
The staff was doing their best and were pleasant despite being overwhelmed with the amount of people there. Gorgeous decor and grounds. Room was beautiful and the beds were very comfortable.
ข้อเสีย:
It was very busy so hard to get lounge chairs in the shade. They were understaffed and staff seemed overwhelmed. Pool was too cold and murky. Only 2 towels were in the room and there were three of us. I requested more but had to call again because they forgot the first time. It was $35 per night for parking. I feel this should be included with room rate. We were unable to turn the air conditioning in the room any lower than 69 degrees and got hot at night.
ยอดเยี่ยม
9.0
ข้อดี:
Location and amenities
ข้อเสีย:
Not been able to bring your own drinks and food in the pool areas .
ยอดเยี่ยม
10.0
ข้อดี:
I loved it. The front desk was extremely helpful. The pool is extraordinary. And the free shuttle to the airport at 5:15 AM was incredibly helpful. My room was spacious and overlooked the pool. I would stay here again.
ข้อเสีย:
Get rid of the overnight parking charge. It seems foolish for the price your paying for a room.
ยอดเยี่ยม
9.7
ข้อดี:
Property is beautiful and stay was comfortable
ข้อเสีย:
If t here were slippers in the room, there was nothing else I would want to change.
ยอดเยี่ยม
8.8
ยอดเยี่ยม
10.0
ข้อดี:
The staff was excellent very friendly
ยอดเยี่ยม
10.0
ข้อดี:
Great swimming pool Great room with comfortable bed Convenient to downtown
ข้อเสีย:
No negatives to report
ยอดเยี่ยม
9.4
ข้อดี:
Loved the pool area...very quiet...short walk to downtown..perfect location
ข้อเสีย:
Pillows were very hard feather pillows...could use some bikes to rent
ยอดเยี่ยม
10.0
ข้อดี:
Loved my stay there, the staff was very attentive everything was nice and clean.
ดี
6.0
ข้อดี:
The room was nice and clean
ข้อเสีย:
We had plumbing issues, the toilet had a slow flow, the bathroom sink and the shower would get clogged every 2 seconds. I found it very annoying because a great hotel like Renaissance, should troubleshoot every room before booking cuz it's not the customers responsibility to worry about major things like this.
ยอดเยี่ยม
8.0
ข้อเสีย:
It is confusing having customer ratings showing as you bid on hotels. I thought I was booking a 4 star hotel but hat was just the customer rating that was showing. Once I paid I realized it's a 3.5. I would have crept looking at that price. Thanks
พอใช้
4.5
ข้อดี:
Location is downtown, near all attractions
ข้อเสีย:
Come on man! It's Palm Springs, it's a hundred and ten in the shade and your room ACs do not work...unacceptable! Six hours to get a tech to the room to tell me the condenser is inop...is that why the room is hot? Duh.
ยอดเยี่ยม
10.0
ข้อดี:
location and amenities
ข้อเสีย:
nothing
ยอดเยี่ยม
10.0
ข้อดี:
The best kind bed I have ever slept on. What kinds of comforter do you guys use!?
ยอดเยี่ยม
9.7
ข้อเสีย:
Not enough self parking. Reckless driving through parking lot.