Recent reviews
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8.3
The plane and the flight itself were fine. They cancelled our flight and never notified us. When we showed up at the airport their desk was not open. Had to call the third party booking agency, stay on hold forever, for them to tell us our flight was cancelled and rescheduled 14 hours later. They also changed our return flight to 12 hours earlier. So we basically lost a day on our trip. When we asked them about compensation they told us to call a number and talk to someone.
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2.0
TERRIBLE
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2.0
Ticket counter staff in Miami and Dom Rep were friendly and helpful. Totally uncooperative, do not have affiliation with other airlines and the flight attendants are very rude. I will NEVER USE THEM AGAIN AND HAVE TOLD ALL MY BUSINESS ASSOCIATES, FRIEND AND FAMILY NEVER TO FLY WITH THEM.
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2.0
Nothing All the PAWA personnel are rude to Americans. If you don't speak Spanish they totally ignore you. The planes are old and noisy and the entire organization is unorganized.
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4.0
Food on the plane. My itinerary, departure and return flight, changed multiple times with very short notice. Airline is very unreliable. It was very frustrating to have to keep changing my vacations plans because of their inconsistency.
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6.6
The boarding process was quick and easy. I had an exit row seat so I had a lot of leg room. There was plenty of space in the overhead bins. We were given free food and drinks. My seat did not recline. The food was not the greatest. On the way to Santo Domingo I had a chicken and rice plate that was delicious. I was looking forward to having that again but instead they gave us a "chicken sandwich". But at least we got free food.
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6.3
The flight was on time and the crew from sto dgo to miami new their job On my way from.miami to DR it was super uncomfortable because the seat in front of me was lean to the point that I couldn't open my tray, the flight atendand were lost like if they didn't have much experience.
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5.0
The crew on board was very friendly, welcoming and service-oriented. The ground staff at both Airports, SDQ and MIA were cold, impersonal and transactional. The supervisor at MIA was very impolite. She inquired bank details and flight details, with sensitive personal information, all that to guarantee, as she said to comply to the law, which wasn't the case. Personal bank details and sensitive personal details are not needed to proof a flight out of the country, in case a visa is expired. The planes were dated, a bit noisy and unfortunately no entertainment, other than jokes from the staff
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9.3
Food,crew,on time Seats, restroom
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10.0
Food on board Front desk personel
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8.3
The plane and the flight itself were fine. They cancelled our flight and never notified us. When we showed up at the airport their desk was not open. Had to call the third party booking agency, stay on hold forever, for them to tell us our flight was cancelled and rescheduled 14 hours later. They also changed our return flight to 12 hours earlier. So we basically lost a day on our trip. When we asked them about compensation they told us to call a number and talk to someone.
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9.3
Food,crew,on time Seats, restroom
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10.0
Food on board Front desk personel
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2.0
TERRIBLE
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2.0
Ticket counter staff in Miami and Dom Rep were friendly and helpful. Totally uncooperative, do not have affiliation with other airlines and the flight attendants are very rude. I will NEVER USE THEM AGAIN AND HAVE TOLD ALL MY BUSINESS ASSOCIATES, FRIEND AND FAMILY NEVER TO FLY WITH THEM.
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2.0
Nothing All the PAWA personnel are rude to Americans. If you don't speak Spanish they totally ignore you. The planes are old and noisy and the entire organization is unorganized.
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4.0
Food on the plane. My itinerary, departure and return flight, changed multiple times with very short notice. Airline is very unreliable. It was very frustrating to have to keep changing my vacations plans because of their inconsistency.
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6.3
The flight was on time and the crew from sto dgo to miami new their job On my way from.miami to DR it was super uncomfortable because the seat in front of me was lean to the point that I couldn't open my tray, the flight atendand were lost like if they didn't have much experience.
review from
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5.0
The crew on board was very friendly, welcoming and service-oriented. The ground staff at both Airports, SDQ and MIA were cold, impersonal and transactional. The supervisor at MIA was very impolite. She inquired bank details and flight details, with sensitive personal information, all that to guarantee, as she said to comply to the law, which wasn't the case. Personal bank details and sensitive personal details are not needed to proof a flight out of the country, in case a visa is expired. The planes were dated, a bit noisy and unfortunately no entertainment, other than jokes from the staff
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