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ข้อดี: Flight was delayed due to plane issues and then again due to weather. While safer to postpones flight, the communication and the like surrounding it could have been better.
ข้อเสีย: Delay of 3 hours unacceptable
ข้อเสีย: Flight delayed almost 2 hours
ข้อดี: Very comfortable seat, great crew
ข้อเสีย: Offering card payment for food and drinks
ข้อดี: Good flight once in air and made up lost time.
ข้อเสีย: Long wait to.check in at Zanzibar
ข้อดี: The crew was friendly and helpful.
ข้อเสีย: Boarding times were totally messed up. Boarded an hour later than the scheduled time.
ข้อเสีย: Flight from KZN to Cape Town International. Most unprofessional ladies. Couldn't stop chatting about private business. Extremely loud. Had a friend who was off duty come to the front where they were working. She couldn't stop chatting.
Also ,these ladies are a bit overweight ( some of them standards
ข้อดี: Friendly staff
ข้อเสีย: There was a Last minute boarding gate swap that resulted in lots of confusion between Durban and Cape Town passengers
ข้อดี: Very happily surprised by the quality of the food on the flight. It was flesh and delicious. Crew was very friendly, professional.
ข้อเสีย: Nice flight all around.
ข้อดี: I didn’t miss my connection
ข้อเสีย: The crew was very rude, the plane was delayed, uncomfortable, and dirty.
Absolutely pathetic staff
ข้อดี: Unsympathetic, imcompetent, lazy and overall just reluctant to do ANYTHING
ข้อเสีย: Delayed flight, constantly changing gates, poor aircraft management, they charged for water on the flight, they didn’t turn on A/C until people complained.
ข้อเสีย: The flight was delayed a bit, so I had to rush to get to my connecting flight. The process of boarding was a bit of a free for all.
ข้อดี: The plane was newer
ข้อเสีย: The borparding crew tried to pull a fraud scam on several tourists trying to get on plane The is really criminal - I mean it Never will I fly this airline knowingly!!!!! I am done with Kayak also Disgusted Lion Lady
Changed our flight to take our money
ข้อดี: Nothing! They stole $140 from us!
ข้อเสีย: They changed our flight to one 5 hours more inconvenient and we were stranded in the airport AND we weren’t refunded the difference in prices between our originally paid flight and the one we were changed to. We were scammed by South African Air.
ข้อดี: Pay for everything, abd lots of choices NA.
ข้อเสีย: See above
Return to Joburg
ข้อดี: Crew were all helpful but flight left late
ข้อเสีย: Late departure
ข้อดี: Flight was very punctual and staff efficient
ข้อเสีย: Bagged reclaim took ages
Delays and no communication
ข้อเสีย: Delay after delay with a lack of timeous communication. Pathetic.
ข้อเสีย: Excellent service
ข้อเสีย: Flght departed late.
ข้อดี: Cheap flight.
ข้อเสีย: Terrible landing.
Done & Dusted
ข้อดี: Crew seemed to be well trained.
ข้อเสีย: 4th flight out of 7 that was delayed and pilots are on strike.
GREAT IF YOU LIKE TRAVELING WITH YOUR LEGS TOUCHING YOUR CHEST!
ข้อดี: Good Boarding. On time arrival and departure
ข้อเสีย: Extremely little leg room. VERY UNCOMFORTABLE
ข้อดี: Very efficient and friendly cabin and ground crew, quick delivery of checked in bags, Placed my family together which was appreciated on a full flight
ข้อดี: Flight was good.
ข้อเสีย: Did have a few small children on board. So on approach they obviously had problems with their ears..
ข้อดี: Friendly and satisfactory service
ข้อเสีย: I was booked on an SAA flight, did not know it was MANGO flight. At JHB airport, my SAA flight was not listed, nor was there any indication that it was actually on a MANGO flight. A helpful airport information person found the flight and agreed it was not visible anywhere.
Mango airlines operated great!
ข้อดี: Staff and comfort of this airline was great.
ข้อเสีย: Lost luggage
ข้อเสีย: I had a terrible experience,I complained to the supervisor and to guest care,they replied but still not happy the way they handed the matter.I will never fly with mango again
ข้อเสีย: Ineffective ground staff at guest services
ข้อเสีย: Flight was delayed by 2 and a half hours which is very inconvenient
ข้อดี: Punctuality, comfort
ข้อเสีย: Check in made us queue for 15minutes before actually checking people in.
Change my seats 2A and 2B after I have my boarding
ข้อเสีย: how do you do that? Split my son who is a minor and myself? I checked in online and I received my boarding passes. Why does the system not received 'Bought' seats? this is extremely frustrating. I get to the airport early and need to waste time while you sort out your issue. This is unacceptable service. Tracy Pawson - JE164 on saturday at 15h10