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I want a refund

Cons: I was not able to change my original flight from the 26th of June to the 27th. When I called the insurance company I was told they could do nothing as well as the airline. I ended up not catching the first flight of my reservation. When it came time to catch my second flight of the reservation I was told at the airport that my flights were canceled because I did not catch my first flight then proceeded to tell me I would have to buy another ticket to catch the same flight. I would like to get a full refund since I was not able to catch any of my flights. Not only was my return flight canceled but I was never notified it was.

Did not make a connection in Zurich. My first flight was delayed 60m

Pros: Quick hotel accommodation

Cons: Missed flight and missed day at work, lost another vacation day due to Swiss Air

Cons: Pre-boarding experience was horrible. A young airline representative was walking among passengers waiting for boarding and forcing persons arbitrarily to check in carry on luggage claiming that there is not enough space in overhead compartments. In reality many bins were visibly half empty when boarding concluded. I was one of the persons selected for "special treatment". One is asked to walk to the counter to "prove" that the carry on follows regulations. Mine fit nicely into the measuring bin (was bought to fit and used on many flights over the years with no problems). Passing this first test is not enough, the next step is to weigh the luggage. For my carry on the weight was 8.5 kg which apparently is 0.5 kg above the limit so they took it away as a check-in luggage. It did not matter to them that I was connecting in Zurich to Los Angeles flight and needed items in my carry-on for a long flight as an elder person (e.g., in all this commotion I forgot to take out my medicine from the suitcase to have it with me on board). Despite being a long time frequent flyer in the Star Alliance I'll be avoiding in the future booking flights on Swiss as a plague.

Pros: on time

Cons: very unfriendly air Hostess (Helvetic Crew), not a smile, no please or thank you