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ข้อเสีย: We should have been allowed to sit near our family (wives). There was empty row but they wanted to charge us to move up. Ridiculous!!
ข้อดี: Check in staff was friendly and helpful
ข้อเสีย: Refused to serve me food when I woke up.
ข้อดี: Absolutely nothing
ข้อเสีย: The flight took forever to land. Pilot said prepare for descent and we stayed in the air for another forty minutes. The air smelled awful. One of the worst flights I’ve ever taken.
ข้อดี: I was able to purchase extended seat room for a reasonable price.
ข้อเสีย: No free drinks or entertainment or anything to help pass the flight time.
ข้อเสีย: Staff at check-in counter were not helpful. They were there and they weren't. We were there at the front while two of the counters were ready but didn't call us up. They were chatting with each other instead. We I asked them are they ready to work, she ask me where was I heading. What is the difference?
ข้อดี: Comfortable seat in emergency exit row!!
ข้อดี: HK Express compensated for delay
ข้อเสีย: Fight was delayed 2 hours
ข้อเสีย: Terrible attitude from the staff
ข้อเสีย: Sat on runway 2 hours and then bags delayed 1 hour
ข้อเสีย: They didn’t offer any thing to drink, complimentary
ข้อดี: Price was good and HK to Tokyo times were good
ข้อเสีย: No entertainment on 5 hour flight
ข้อดี: Nothing in particular.
ข้อเสีย: They don't tell you that 1) you aend up paying more than other airlines charge by the time you add various 'extras'; and 2) you have to go through immigration because they are in another terminal. This means two hours of work, plus I missed my flight because I didn't have 3 hrs. They said my fault.
ข้อดี: Good price to go HK to Tokyo
ข้อเสีย: Flight attendant woke up a baby to tell passenger something and then baby cried for next hour No water unless you pay for it
ข้อดี: The crew was very nice, seats comfortable and the airline seemed well run for a discount carrier.
ข้อดี: Easy flight, nice crew
ข้อเสีย: Budget airline. Have to buy drinks. Space between seats is tight. Spend the money for the seat with more leg room if you are average height or taller
ข้อเสีย: IS THIS A WAY TO RUN AN AIRLINE? WHAT A BLANKING JOKE! People should notify Ralph Nader & PUT in a LAW or a LEGAL INSTRUMENT that MANDATES compensation to “We the People”, the consumers, the citizens, the customers, man. IF a flight leaves 1-15 minutes late = okay BUT IF a flight leaves > than
ข้อดี: The web specials for prices
ข้อเสีย: At least provide water to guests.
ข้อเสีย: Service from the crew could have been better. This crew was not hospitable and we had to ask multiple times for our requests.
ข้อดี: I wasn’t able to get the flight and the booking agent never amended this despite 2 weeks of emails and phone calls
ข้อเสีย: Lastminute.com could have answered my emails
ข้อดี: Low budget and efficient
ข้อดี: Service was fine. Charged 50 usd for 21kg checked baggage. Food and beverage was not complimentary during flight.
ข้อเสีย: Fine experience. Stuck next to obese traveler that forced me to lean into the aisle. My bad luck, not the airlines fault.
ข้อดี: I just want a seat in a high season!!!!!!!!!!
ข้อดี: Friendly crew and very organized
ข้อเสีย: Wish we didn’t have to buy water and entertainment lacked for a flight this long.
ข้อเสีย: Made me do a ticket change because I used the first initial and not the full name for my middle name. Been flying 30 years and this is the first time I have had a problem. Won't take these bargain airlines again. It was my first time taking one. Same with my 6 year old's ticket as well.
HK express not helpful or empathetic at all!
ข้อดี: Price was good.
ข้อเสีย: Never boarded the plane! I was not notified that luggage check-in closed 1 prior to departure; who knew it would take luggage more than an hour to reach the plane... I checked-in already and was only a couple minutes past the cut-off; they wouldn’t check my luggage in. Instead of offering some solutions or let me pay extra for checking at the gate, I was told my flight was closed, I would have to re-book at full price. I was there before the posted boarding time with time to spare. To top it off, I received a phone call from them asking if I was on board the plane.. online chat with customer service, not helpful either, thenperson I was chatting with just ended the chat after telling me 1 minute past they went check in.
ข้อเสีย: Although it was one e-ticket, I was surprised that HK express could not forward my luggage to my final destination. This almost caused me to miss my connection and caused me to pay twice for my extra luggage (which accumulated to a significant amount)
Not cost effective
ข้อดี: Easy boarding, and slept the flight.
ข้อเสีย: It was the hidden prices after booking that ticked me off. Charged for seat after paying airfare, charged for any checked baggage, no in flight service without charge, and you arrive so late to HK you have to Bus or Taxi in. Not worth it.
Not using HK Express Again
ข้อดี: It was a short flight.
ข้อเสีย: Tried to save by booking a different carrier. When it can time to check in... I was charged for my seat, charged for a carry-on weighing more than 7kg and forced to check, chose not to pay for a meal, pay for a drink... so many hidden fees. Ended up not saving at all. No savings, no miles, no perks. Will always use an aliance (UA, Asiana, etc) or SkyTeam (Delta, Korean Air) from now on. I at least get my money’s worth.