Guest reviews
Overall rating
6.4
Good
Based on 14 reviews
Overall
6.9
Boarding
6.8
Comfort
6.9
Crew
7.2
Entertainment
5.7
Food
6.5
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Recent reviews
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- Neutral
- Negative
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8.0
Firefly Penang to Phuket
Pros: Very always at check in but all very relaxed. Only gave 3 for food as we'd asked for pot noodle (Rm3) only to be told they had no hot water. Not serious & we didn't use their entertainment. Otherwise all good & would recommend
review from
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7.6
Late take off on both sectors
Pros: Ease of boarding and disembarkation T2 arrival in SIN Online check in
Cons: Needed to re check in in SIN, even on a same day flight Flight was late for both sectors SZB-SIN-SZB
review from
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2.6
Fail
Pros: The staff has no personality and no working knowledge of how customer service is supposed to be. I booked this as Malaysia Airlines and even though it's operated by Firefly, it should've recognized my priority status with OneWorld.
review from
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2.0
Firefly canceled my flight and didn't notify me
Pros: There was one local manager who smiled a lot and tried to promise things that it turned out he wasn't allowed to promise while his airline was screwing me.
Cons: International travelers, check and recheck your flight. Firefly canceled my flight "several weeks ago", according to them, didn't notify me by phone or email despite the fact that they admitted they had both on file, didn't refund the money to my credit card until the day before departure so i had no idea of the change, and then provided no help whatsoever when i arrived at the airport and the flight didn't exist anymore.
review from
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5.6
Ms Lelle
Cons: Hot in the plane upon boarding
review from
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10.0
Perfect experience!
Pros: Everything was smooth and easy. Check-in line was short, the whole airport experience was quick and easy. Flight was smooth, comfortable, staff was so friendly. When I checked in for my flight in Penang, the girl who helped me, Kay, was the most friendly help I've ever had.. She offered me a great seat and was patient and friendly when I requested to be moved around. She made conversation while we waited for the system to finish, and had a huge smile the whole time. She set the time for the whole airport and flight experience, and had me smiling the rest of the day. If there's a way to tell her bosses - she is a gem, hang on to her! I'm looking forward to my next trip on firefly!
Cons: Boarding was delayed a bit, but flight took off within a few minutes of schedule, so no real problem!
review from
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3.6
Flight was delayed no ground staff bother to infor
Pros: the flight attendant on board was lively in making announcements!
Cons: Flight was first brought forward by 30 mins. Arrived on time at the gate, but actually it's delayed by 15 mins from the original time. So in total delayed about 50 mins from brought forward time. NO ground staff at the gate bothers to inform us. Flight status screen shows "Callng", when approached, ground staff just replied "not yet" in a bad manner. Terrible ground service.
review from
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6.0
Pros: On time
review from
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8.0
Firefly Penang to Phuket
Pros: Very always at check in but all very relaxed. Only gave 3 for food as we'd asked for pot noodle (Rm3) only to be told they had no hot water. Not serious & we didn't use their entertainment. Otherwise all good & would recommend
review from
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7.6
Late take off on both sectors
Pros: Ease of boarding and disembarkation T2 arrival in SIN Online check in
Cons: Needed to re check in in SIN, even on a same day flight Flight was late for both sectors SZB-SIN-SZB
review from
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2.6
Fail
Pros: The staff has no personality and no working knowledge of how customer service is supposed to be. I booked this as Malaysia Airlines and even though it's operated by Firefly, it should've recognized my priority status with OneWorld.
review from
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2.0
Firefly canceled my flight and didn't notify me
Pros: There was one local manager who smiled a lot and tried to promise things that it turned out he wasn't allowed to promise while his airline was screwing me.
Cons: International travelers, check and recheck your flight. Firefly canceled my flight "several weeks ago", according to them, didn't notify me by phone or email despite the fact that they admitted they had both on file, didn't refund the money to my credit card until the day before departure so i had no idea of the change, and then provided no help whatsoever when i arrived at the airport and the flight didn't exist anymore.
review from
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5.6
Ms Lelle
Cons: Hot in the plane upon boarding
review from
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3.6
Flight was delayed no ground staff bother to infor
Pros: the flight attendant on board was lively in making announcements!
Cons: Flight was first brought forward by 30 mins. Arrived on time at the gate, but actually it's delayed by 15 mins from the original time. So in total delayed about 50 mins from brought forward time. NO ground staff at the gate bothers to inform us. Flight status screen shows "Callng", when approached, ground staff just replied "not yet" in a bad manner. Terrible ground service.
review from
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6.0
Pros: On time
review from
Flight status
Firefly route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
2169
Alor Setar
AOR
Kuala Lumpur
SZB
2142
Johor Bahru
JHB
Kuala Lumpur
SZB
1005
Kota Bharu
KBR
George Town (Penang)
PEN
2063
Kota Bharu
KBR
Kuala Lumpur
SZB
2055
Langkawi
LGK
Kuala Lumpur
SZB
1002
George Town (Penang)
PEN
Kota Bharu
KBR
2207
George Town (Penang)
PEN
Kuala Lumpur
SZB
3572
Singapore
SIN
Kuantan
KUA
3526
Singapore
SIN
Kuala Lumpur
SZB
2160
Kuala Lumpur
SZB
Alor Setar
AOR
2143
Kuala Lumpur
SZB
Johor Bahru
JHB
2072
Kuala Lumpur
SZB
Kota Bharu
KBR
2050
Kuala Lumpur
SZB
Langkawi
LGK
2086
Kuala Lumpur
SZB
George Town (Penang)
PEN
3521
Kuala Lumpur
SZB
Singapore
SIN
2114
Kuala Lumpur
SZB
Kuala Terengganu
TGG
2119
Kuala Terengganu
TGG
Kuala Lumpur
SZB
3400
Banda Aceh
BTJ
George Town (Penang)
PEN
3401
George Town (Penang)
PEN
Banda Aceh
BTJ
1017
Langkawi
LGK
George Town (Penang)
PEN
1016
George Town (Penang)
PEN
Langkawi
LGK
3547
Ipoh
IPH
Singapore
SIN
3573
Kuantan
KUA
Singapore
SIN
3546
Singapore
SIN
Ipoh
IPH
3605
Phuket City
HKT
George Town (Penang)
PEN
3604
George Town (Penang)
PEN
Phuket City
HKT
Top airports served by Firefly
- Kuala Lumpur Abdul Aziz Shah Airport (SZB)
- George Town (Penang) Penang International Airport (PEN)
- Singapore Changi Airport (SIN)
- Kota Bharu Pengkalan Chepa Airport (KBR)
- Johor Bahru Sultan Ismail Intl Airport (JHB)
- Alor Setar Airport (AOR)
- Kuala Terengganu Sultan Mahmood Airport (TGG)
- Langkawi Airport (LGK)
- Ipoh Airport (IPH)
- Kuantan Airport (KUA)
- Phuket City Airport (HKT)
- Banda Aceh Blang Bintang Airport (BTJ)
Firefly contact information
- FY IATA code
- +60 3 7840 4241 Call
- fireflyz.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.