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Safe and efficient

Pros: Plane was clean and overall the service was good. The new terminal and gate at Helsinki are very nice.

Cons: Boarding was disorganized and chaotic. The seats could have been more comfortable for a tall person. Finnair also likes to nickel and dime.

Cons: The 40 min layover between SVO-HEL and HEL-JFK required security check and walking approx. 30-gate distance. It was well organized, but still straining.

Okay

Pros: The crew was friendly. We were delayed, but I think that's because we were waiting on travelers with delayed connecting flights.

Cons: The food was very heavy, heavier than airplane food usually is. The touchscreen TVs were not very responsive.

Pros: see above

Cons: see above

Excellent work helping a physically disabled passenger and their famil

Pros: The employee at the checkin counter in Oslo set everything up for us regarding our wheelchair and walker. She was extremely helpful, knowledgeable and kind. She arranged for a pick up in Helsinki with the airport's crew. They helped us unload the plane and then had a personal accessible bus to take us from where we landed (outside of terminal) to the gate of our next departure. The crew were all extremely professional and efficient.

Cons: The leg room is never enough on the long flights. The flight from Chicago to Helsinki at 10:00pm was not nearly as good as the flights from Oslo to Helsinki to Chicago. The crew was not as pleasant, the lights were not turned off until after 1:00 am and then turned on hours before the light "breakfast" was served.