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12 hour torture to Madrid

ข้อดี: Nothing

ข้อเสีย: The flight had NO in flight entertainment for a 12 hour journey. The call buttons for the crew weren't working . Had to go myself to personally get water AFTER HALF HOUR only to realize that they were not getting any indication inspite of the call button being active from my seat. Asked crew for water an hour before landing while they were collecting our trays of our last meal ( not even close to being edible ) but did not get any. They conveniently forgot! Food was average. It was a TORTURE !!!!!

A 12 hour torture to Madrid

ข้อดี: NOTHING AT ALL!

ข้อเสีย: The flight had NO in flight entertainment for a 12 hour journey. The call buttons for the crew weren't working . Had to go myself to personally get water AFTER HALF HOUR only to realize that they were not getting any indication inspite of the call button being active from my seat. Asked crew for water an hour before landing while they were collecting our trays of our last meal ( not even close to being edible ) but did not get any. They conveniently forgot! Food was average. It was a TORTURE !!!!!

Flight delayed - no communication

ข้อเสีย: Our flight was delayed and I did not receive any communication in advance. Instead I was told this at the airport. Apparently the airline tried calling me but instead kept telling me they had contacted my travel agent - they did not seem to accept or understand when i said i had booked directly online and therefore not through a physical travel agent.