Guest reviews
Overall rating
6.6
Good
Based on 393 reviews
Overall
6.8
Boarding
6.8
Comfort
6.5
Crew
7.6
Entertainment
5.7
Food
5.9
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Recent reviews
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- Neutral
- Negative
-
2.0
Pros: The crew at the Columbus airport remained very professional during their discussions with the customers who were missing connections due to the three hour delay. Once we left the pilot got us to the Toronto airport early, but no one was there to let us leave the plane, sat for 20 minutes while our connecting flight was still in Toronto, that delay caused us to miss our flight. Air Canada did automatically rebook us on another flight the next day, but we did not know that until we had cleared customs and had ran between terminals. They also gave us $40 in meal vouchers.
Cons: The crew at the Columbus airport either would not or could not make any announcements regarding our multiple flight delays. The passengers had to hear the new delay news from other passengers, very frustrating. Supposedly there was a weather issue in Toronto which caused our incoming flight to be delayed three hours, but it appeared all the outgoing flights were leaving on time, seems strange that incoming were delayed but not outgoing, we had the pleasure of spending the night in the Toronto airport, the flight they booked us on was suppose to leave at 7 AM but was delayed an hour. We had prepaid for a hotel in Calgary which was wasted. To add insult to injury, I did not book this particular flight, I had booked a much earlier flight and Air Canada changed our flights to the last flight of the day, causing all of these issues. As mentioned above, the pilot got us to Toronto early, but the staff in Toronto would not let us leave our plane for over twenty minutes. A very frustrating start to our vacation.
review from
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3.6
Do not use this airline (Air Canada).
Cons: No one at the check-in desk. Eventually someone from United serviced the desk. Didn't give connecting flight ticket, which caused a huge hassle with border control abroad.
review from
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10.0
Pros: Smooth flight take off and landing
review from
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10.0
Pros: Short flight.
Cons: It was a bit snug in the cabin and a bit loud fron the engine.
review from
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6.3
Cons: Movie would stop. Had to restart 4 x
review from
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7.3
Cons: The check-in staff was not helpful at all.
review from
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2.0
Cons: The flight shown on the monitors said flight leaving from gate 98. It did not.it left from gate 83. I was stranded for an additional 5hrs waiting for the next flight.
review from
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4.0
Pros: Not much.
Cons: The fact that everyone had to wait, wait, and wait some more, and the only thing done was to say you are sorry. Everyone that I came in contact with at your airline had to wait, wait, and wait some more. My flight was over 2 hours late one way and over 1 hour the other. You all need to compensate people and not with the word "sorry". When people have schedules and deadlines and you all make people wait, at least offer some snacks and drinks while they wait. Don't just leave kids crying and adults being agitated. Definitely not good service on the part of the airline.
review from
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3.0
Late departure No explanation
Pros: Virtually nothing
Cons: Unexplained late departure. Missed connection to Winnipeg. Luggage came at 2am
review from
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5.0
Ugh
Pros: They workers on the airline are nice.
Cons: I only take air Canada because I have no other choice. There hasn't been a flight that I have taken with them yet, that something hasn't gone wrong. This time, they were an hour late leaving so when 7 of us got to our connecting flights, we missed it and had to stay the night in Toronto. All because they couldn't wait 15 mins. And they knew we were delayed. Last time it was they lost my luggage for 5 days and had to stay the night, and they didn't give any toiletry bag.
review from
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6.0
Pros: actual flight and flight crew.
Cons: My original flight from Toronto to Syracuse was rescheduled by Air Canada because they lost my checked bag, and would not permit me to pass through customs without it. I was told that my bag would be attached to my new flight for the following day. Imagine my surprise when after being inconvenience and delayed an entire day to get home, I approach customs after waiting in long uncoordinated lines, in an understaffed and crowded customs area, I am told that I will not be able to pass until my checked bag is found. It was never attached to my new flight {as I was told it would be by Air Canada personnel}. I was directed to check in with baggage area, and with 15 minutes until my rescheduled flight boarded I was met with an incredibly rude, and slow receptionist. The gentleman would not listen to our issue, offered no apologies, and had no idea where my checked bag was. He slowly pecked away at the keyboard as our flight prepared to take off, I told him that I was not going to miss two flights because Air Canada lost my bag, and had another person print off a sheet stating that my checked bag was lost and that I was to be allowed through customs. I had to literally sprint to my plane on the tarmac before it took off. If I was ill or elderly there would be no way for me to have made my second flight due to disorganization and incompetence. I called customer service representatives multiple times and was NEVER told where my bag could be, or offered an apology. Luckily, a private company called three days later at 9pm and told us they had our bag and would be delivering it. Logistical nightmare, but the flights were fine, and flight crew themselves were professional.
review from
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8.0
Pros: Everything
Cons: The delay
review from
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2.0
Pros: The crew at the Columbus airport remained very professional during their discussions with the customers who were missing connections due to the three hour delay. Once we left the pilot got us to the Toronto airport early, but no one was there to let us leave the plane, sat for 20 minutes while our connecting flight was still in Toronto, that delay caused us to miss our flight. Air Canada did automatically rebook us on another flight the next day, but we did not know that until we had cleared customs and had ran between terminals. They also gave us $40 in meal vouchers.
Cons: The crew at the Columbus airport either would not or could not make any announcements regarding our multiple flight delays. The passengers had to hear the new delay news from other passengers, very frustrating. Supposedly there was a weather issue in Toronto which caused our incoming flight to be delayed three hours, but it appeared all the outgoing flights were leaving on time, seems strange that incoming were delayed but not outgoing, we had the pleasure of spending the night in the Toronto airport, the flight they booked us on was suppose to leave at 7 AM but was delayed an hour. We had prepaid for a hotel in Calgary which was wasted. To add insult to injury, I did not book this particular flight, I had booked a much earlier flight and Air Canada changed our flights to the last flight of the day, causing all of these issues. As mentioned above, the pilot got us to Toronto early, but the staff in Toronto would not let us leave our plane for over twenty minutes. A very frustrating start to our vacation.
review from
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3.6
Do not use this airline (Air Canada).
Cons: No one at the check-in desk. Eventually someone from United serviced the desk. Didn't give connecting flight ticket, which caused a huge hassle with border control abroad.
review from
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6.3
Cons: Movie would stop. Had to restart 4 x
review from
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2.0
Cons: The flight shown on the monitors said flight leaving from gate 98. It did not.it left from gate 83. I was stranded for an additional 5hrs waiting for the next flight.
review from
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4.0
Pros: Not much.
Cons: The fact that everyone had to wait, wait, and wait some more, and the only thing done was to say you are sorry. Everyone that I came in contact with at your airline had to wait, wait, and wait some more. My flight was over 2 hours late one way and over 1 hour the other. You all need to compensate people and not with the word "sorry". When people have schedules and deadlines and you all make people wait, at least offer some snacks and drinks while they wait. Don't just leave kids crying and adults being agitated. Definitely not good service on the part of the airline.
review from
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3.0
Late departure No explanation
Pros: Virtually nothing
Cons: Unexplained late departure. Missed connection to Winnipeg. Luggage came at 2am
review from
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5.0
Ugh
Pros: They workers on the airline are nice.
Cons: I only take air Canada because I have no other choice. There hasn't been a flight that I have taken with them yet, that something hasn't gone wrong. This time, they were an hour late leaving so when 7 of us got to our connecting flights, we missed it and had to stay the night in Toronto. All because they couldn't wait 15 mins. And they knew we were delayed. Last time it was they lost my luggage for 5 days and had to stay the night, and they didn't give any toiletry bag.
review from
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6.0
Pros: actual flight and flight crew.
Cons: My original flight from Toronto to Syracuse was rescheduled by Air Canada because they lost my checked bag, and would not permit me to pass through customs without it. I was told that my bag would be attached to my new flight for the following day. Imagine my surprise when after being inconvenience and delayed an entire day to get home, I approach customs after waiting in long uncoordinated lines, in an understaffed and crowded customs area, I am told that I will not be able to pass until my checked bag is found. It was never attached to my new flight {as I was told it would be by Air Canada personnel}. I was directed to check in with baggage area, and with 15 minutes until my rescheduled flight boarded I was met with an incredibly rude, and slow receptionist. The gentleman would not listen to our issue, offered no apologies, and had no idea where my checked bag was. He slowly pecked away at the keyboard as our flight prepared to take off, I told him that I was not going to miss two flights because Air Canada lost my bag, and had another person print off a sheet stating that my checked bag was lost and that I was to be allowed through customs. I had to literally sprint to my plane on the tarmac before it took off. If I was ill or elderly there would be no way for me to have made my second flight due to disorganization and incompetence. I called customer service representatives multiple times and was NEVER told where my bag could be, or offered an apology. Luckily, a private company called three days later at 9pm and told us they had our bag and would be delivering it. Logistical nightmare, but the flights were fine, and flight crew themselves were professional.
review from
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