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ข้อดี: The simplicity.
ข้อเสีย: A closer gate. Some inflight food.
ข้อดี: Crew service is good!
ข้อเสีย: The seat is really cramp and tight!!
ข้อดี: Crew service is excellent!
ข้อเสีย: The seat is really cramp and tight!
ข้อดี: Yes, it was great.
ข้อดี: The crew took care of us during a strange virus affected flight.
ข้อดี: crewe were excellent
ข้อเสีย: nothing !
ข้อดี: The crew was really nice, as you can expect from a Japanese company. Super helpful and smiling. The food was also very good.
ข้อเสีย: The space is really tiny. The screen also tiny.
ข้อดี: Space and courteousness
ข้อดี: The ANA crew is pretty awesome. They are super nice and professional. I would 12 out of 10 travel with ANA again.
ข้อเสีย: Nothing really
ข้อดี: The crew was professional and super friendly.
ข้อเสีย: Our bags had arrived early, and were waiting at the service station. However, there was no one there in the rooms and our stuff was left outside the door. We have pictures of our bags left out. It’s kind of a bummer that our stuff was left unattended. Someone could of grabbed it.
ข้อเสีย: There was an uncontrolled child kicking my travel companions seat and screaming for much of the flight. I’m not sure what United could do but relocating us or the passengers with the screaming child would have made the flight more comfortable.
ข้อเสีย: I was not aware that I flew in Narita and flew out of another airport.
ข้อดี: Again, the crew was extremely polite and accomodating. I’d fly with them again!
ข้อดี: The crew is awesome. They’re so polite and helpful.
ข้อเสีย: I think more options that don’t involve seafood would be good, but I’ll also consider selecting a specific meal in the future.
ข้อดี: Cheapflights ..I will book my ticket from you again.. I am so delighted.
ข้อดี: On time departure and earlier arrival of the airline
Thumbs up for the pilot for smooth landing and take off
Food is so delicious
Stewardess are very respectful
Will fly again with ANA
ข้อเสีย: None so far
ข้อเสีย: Selecting seats online
ข้อดี: Crew was friendly, eager to help. Flight arrived on time.
ข้อดี: Love ANA. Always a pleasure.
ข้อดี: Amazing service
ข้อเสีย: This was a much more pleasant flight than I had from DC to Tokyo back on Jan 15
ข้อเสีย: This is just a poor airline in which I will never fly on again. I will blame it a lot on miscommunication but seats are horrible and need way for cushion especially if you are on a 11 hour flight.
ข้อเสีย: I hated everything about this 8 hour flight. Going to and coming from Toyko. The seats were EXTREMELY, EXTREMELY uncomfortable. I had to keep adjusting my body because my lower back was in so much pain. I ordered a kosher meal for both my sister and I but they only bought it for her. When I asked where was mine they said they didn’t see my name when I was the one who bought the tickets. It was extremely frustrating. I will never fly on this airline again.
ข้อดี: Amazing crew! Great food service!!
ข้อเสีย: Cleanliness of tray table
ข้อดี: The crew was helpful and meals are delicious.
ข้อเสีย: Give free mask.
ข้อดี: Food, seat comfort, service
ข้อเสีย: Great flight everything smooth - the food is fantastic I flew economy and received excellent food. The employees are very friendly and the plane was a recent model Boeing very smooth.
ข้อเสีย: On long flights, the seats need to be more comfortable and there needs to be more entertainment options. Also was not sure why we could not book seats even though we booked tickets in October.
ข้อเสีย: These are the friendliest and most helpful people in the business! They are my new go to from now on!
ข้อเสีย: Very uncomfortable seat. A bit rude flight attendant.
ข้อดี: The plane was ghetto and old and there was only one tiny restroom for the entire economy class.
ข้อเสีย: A newer plane with more restrooms would be great.
ข้อเสีย: On time and comfortable
ข้อดี: Time is good.
ข้อเสีย: With long flight these two are a must ! Food is very limited and needs to have more movies.
ข้อดี: Very clean. Crew was very good. Food was for the most part fine.
ข้อเสีย: Entertainment was pretty lacking. No paid WiFi service on the airplane for a modern country’s air fleet... only texting.
ข้อเสีย: Mid night snack can be improved, it’s too small a portion.
ข้อดี: Crew was very nice, toilets clean.
ข้อเสีย: Flight delayed 2 times, didn’t receive text or Email from the second delayed
ข้อเสีย: Chair isn’t comfortable.
ข้อดี: The cabin crew was so warm and friendly, always ready with a smile and eager to help.
ข้อเสีย: Simply an older aircraft and the entertainment options were lacking compared to other carriers. The news video NHK would not fast forward or rewind but would always start over. Otherwise it was a good flight thanks
ข้อเสีย: The planes are pretty outdated especially the connecting flights from Narita to HKG
ข้อดี: Very caring, and pay full attention to passengers.
ข้อเสีย: Better food quality, more movies please.
ข้อดี: Food is bland, boring. Entertainment contents are limited and old movies
ข้อเสีย: As mentioned above, more new selections of movies. Better taste and quality of food, please.
ข้อดี: Clean plane and comfortable seats.
ข้อเสีย: Complementary snack to go with free beverage.
ข้อดี: Well maintained plane, nice staff and over very comfortable.
ข้อเสีย: The wifi worked only 1 hr of the 3 hrs I bought
ข้อดี: The crew was great. I experienced great hospitality.
ข้อเสีย: The quality of meal.
ข้อดี: Seat was broken would not lock in upright position. Seat entertainment screen was also malfunctioning in the on position.
ข้อดี: The 787 is fantastic. First class feels in the economy. The food offering is also first class. Service is amazing.
ข้อเสีย: Serve the cold soba for all meals. :) Love it.
ข้อดี: Some of your reservations staff in Los Angeles needs to be counseled
ข้อเสีย: Been more polite especially mike in your mileage program.
ข้อดี: Always excellent Japanese service.
ข้อเสีย: No entertainment system, only one channel for everyone in the middle of the airplane like in the 80's. No reclining seats, sit straight only, but decent leg room, unless you are taller than 6ft.
ข้อดี: The seat was great.
ข้อเสีย: Overall, it was a great experience. Boarding is very fast compared to US airlines.
ข้อดี: no -all that was amazing was the complete idiocy of ana
ข้อเสีย: virtually everything was a unacceptable starting with the gate staff ...
ข้อดี: Onboard service was perfect - prompt, friendly and professional
ข้อเสีย: The cabin was always kept a bit warm
ข้อดี: ANA flights are always well run and good enough.
ข้อเสีย: Their iphone applications could be smoother and more functional.
ข้อดี: Great service!
ข้อเสีย: More comfortable seats and headphone jacks on the end of the arm rest (I kept knocking mine out when I moved in my seat).
ข้อดี: Excellent service from the cabin crew.
ข้อเสีย: The Japanese (Washoku) breakfast was not as good as I expected.
ข้อดี: Almost everything
ข้อเสีย: Slightly delayed