UTair (UT) - Read reviews & book flights - KAYAK

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Guest reviews

Overall rating

6.8 Good

Based on 59 reviews

Overall

7.2

Boarding

7.8

Comfort

6.9

Crew

7.9

Entertainment

5.4

Food

5.1

Recent reviews

All reviews
Positive
Neutral
Negative

5.3

Baggage was annoying

Pros: I tried to add a checked bag couldn't find anything in the website except how they were expanding their policy to give you more, showed up the first flight and had to pay, the return trip tried to pay online again and not only was there not a link the system wasn't working well and I got to pay more at the airport. Everything else was nice. Friendly service.

Reviewed Jun 2017

review from
8.0

Pros: I like www.kayak

Cons: to fly

Reviewed Jun 2017

review from
6.6

No Frills Airline

Pros: Good Trip on a no Frill airline.... water was given other things could be purchased It was only a bit more than 2 hours so no big deal

Cons: We didnt realize when we bought the ticket that luggage was not included...... $36/bag You can probably register it for less if you do it in advance... We'll be looking for the return trip

Reviewed Jun 2017

review from
8.0

Cons: Confusion over baggage cost

Reviewed Jun 2017

review from
2.0

Terrible service

Pros: Nothing

Cons: The flight was canceled and connected flight was postponed what increased the layover time from 1 to 7 hours. Moreover, the baggage was not included in the price and no information was anywhere about it. $80 more were charged during check in.

Reviewed May 2017

review from
2.0

Never again Utair

Cons: The flight was canceled and connected flight was postponed what increased the layover time from 1 to 7 hours. Moreover, the baggage was not included in the price and no information was anywhere about it. $80 more were charged during check in.

Reviewed May 2017

review from
9.5

Pros: Short flight, so few amenities were provided. Only direct flight between KJA and TOF.

Reviewed Mar 2017

review from
9.5

Pros: My flight was on an ATR-72, so the boarding was pretty rapid due to the small size of the aircraft. Tea/coffee/water was served. The ticket was cheaper than any alternatives and the only direct flight.

Cons: No entertainment or food was provided but that is standard for short flights. Seats barely reclined.

Reviewed Mar 2017

review from
3.6

Cons: Aircraft

Reviewed Mar 2017

review from
4.0

Undisclosed luggage fee

Pros: Decent budget service provided. Paid food, including hot beverages and soft drinks. Most embarrassing was luggage fee 2000 rubles ($33) apiece, discovered at check in, kind of mentioned but totally undisclosed during purchasing, which meant Aeroflot tickets were definitely worth of consideration. Utair website btw have luggadge fee disclosed in contrary to kayak.com

Reviewed Dec 2016

review from
2.0

Worst flight ever...

Pros: Leaving the plane

Cons: Everything! If you think that flying Sprit Airlines was bad, wait until you fly UTAir. Worst airline ever. I'd rather walk then fly them again. Lesson learned, next time spend the extra $5 and fly Aeroflot instead.

Reviewed Dec 2016

review from
5.0

Pros: Airplane was clean, pilot was good, trip was quite short.

Cons: The fact that luggage is charged separately was stated only at the registration counter, there was no any information or warning about luggage charges during online ticket purchase. So at the airport I had to pay extra 35€ for a 21kg luggage. It's not fear to hide this charge until the last minute.

Reviewed Dec 2016

review from

9.5

Pros: Short flight, so few amenities were provided. Only direct flight between KJA and TOF.

Reviewed Mar 2017

review from
9.5

Pros: My flight was on an ATR-72, so the boarding was pretty rapid due to the small size of the aircraft. Tea/coffee/water was served. The ticket was cheaper than any alternatives and the only direct flight.

Cons: No entertainment or food was provided but that is standard for short flights. Seats barely reclined.

Reviewed Mar 2017

review from

8.0

Pros: I like www.kayak

Cons: to fly

Reviewed Jun 2017

review from
6.6

No Frills Airline

Pros: Good Trip on a no Frill airline.... water was given other things could be purchased It was only a bit more than 2 hours so no big deal

Cons: We didnt realize when we bought the ticket that luggage was not included...... $36/bag You can probably register it for less if you do it in advance... We'll be looking for the return trip

Reviewed Jun 2017

review from
8.0

Cons: Confusion over baggage cost

Reviewed Jun 2017

review from

5.3

Baggage was annoying

Pros: I tried to add a checked bag couldn't find anything in the website except how they were expanding their policy to give you more, showed up the first flight and had to pay, the return trip tried to pay online again and not only was there not a link the system wasn't working well and I got to pay more at the airport. Everything else was nice. Friendly service.

Reviewed Jun 2017

review from
2.0

Terrible service

Pros: Nothing

Cons: The flight was canceled and connected flight was postponed what increased the layover time from 1 to 7 hours. Moreover, the baggage was not included in the price and no information was anywhere about it. $80 more were charged during check in.

Reviewed May 2017

review from
2.0

Never again Utair

Cons: The flight was canceled and connected flight was postponed what increased the layover time from 1 to 7 hours. Moreover, the baggage was not included in the price and no information was anywhere about it. $80 more were charged during check in.

Reviewed May 2017

review from
3.6

Cons: Aircraft

Reviewed Mar 2017

review from
4.0

Undisclosed luggage fee

Pros: Decent budget service provided. Paid food, including hot beverages and soft drinks. Most embarrassing was luggage fee 2000 rubles ($33) apiece, discovered at check in, kind of mentioned but totally undisclosed during purchasing, which meant Aeroflot tickets were definitely worth of consideration. Utair website btw have luggadge fee disclosed in contrary to kayak.com

Reviewed Dec 2016

review from
2.0

Worst flight ever...

Pros: Leaving the plane

Cons: Everything! If you think that flying Sprit Airlines was bad, wait until you fly UTAir. Worst airline ever. I'd rather walk then fly them again. Lesson learned, next time spend the extra $5 and fly Aeroflot instead.

Reviewed Dec 2016

review from
5.0

Pros: Airplane was clean, pilot was good, trip was quite short.

Cons: The fact that luggage is charged separately was stated only at the registration counter, there was no any information or warning about luggage charges during online ticket purchase. So at the airport I had to pay extra 35€ for a 21kg luggage. It's not fear to hide this charge until the last minute.

Reviewed Dec 2016

review from

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UTair contact information

UT IATA code
+7 495 2280380 Call
utair.ru Visit

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