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ข้อดี: The crew was very entertaining
ข้อเสีย: It was great.
ข้อดี: No contact with flight attendance only first class
ข้อเสีย: More attention and better lot better amenities
ข้อดี: They were on time
ข้อเสีย: Everything else. They offer these super low fares but it’s just a ruse to get you to buy everything . Going to Europe with just 10 kilos including a handbag only works if you buy your clothes there or stay overnight.
ข้อเสีย: Fare is confusing on purpose, despite paying higher fare for premium l, you had to pay for snacks. Model is terrible and makes you feel taken advantage of after flying.
ข้อดี: Very comfortable seats!
ข้อดี: I have a problem w my right leg so I made sure to pay for an aisle seat for the long flight
At my aisle seat the earphone jack was broken so had to leave my paid aisle seat for a middle seat
At departure gate they reweighed my cabin luggage even though it had been weighed and got clearance tag at check in
Unnecessary and inefficient and unpleasant
ข้อดี: Crew was very friendly
ข้อเสีย: Food & inflight entertainment
ข้อดี: Flt was pretty smooth wish the beds could be flat beds
ข้อเสีย: Food options & Cabin crews attitude could be better at least for the business class passengers
ข้อเสีย: I FORGOT MY SPECIAL CUSHION SEAT PAD AT SEAT 11G I REALLY NEED IT WHEN I FLY BACK ON 10 TH CAN YOU HELP ME TO GET IT BACK PLEASE?
ข้อเสีย: Kayak organizers were not great.
ข้อเสีย: Not cancelling flight and informing us of this at 12.04 am. Making out it was due to bad weather and persistently lying about this to avoid refunding the cost of the flight. Which meant I had to apply for a refund through the ADR. Disappointing handling at the airport. Very unsupportive. This was a shame as the flight itself was excellent. Comfortable and great in flight entertainment.
ข้อเสีย: All good and according to plan.
ข้อเสีย: No food or drink service. No pillow or blanket. I would have expected this for a long international flight.
ข้อดี: The crew was nice but only interacted with you if you had made a meal purchase, not included by default for an international flight nor are any drinks or snacks, or were going to make an in-flight purchase. For future reference, Norwegian Airlines is essentially Spirit Airlines with more legroom.
ข้อเสีย: Better communication before booking on what was not included with the fare.
ข้อดี: Nice leg room cause I purchased the seat.
ข้อเสีย: You guys can offer at least water to the passenger without begging for it. It was clear that you have to purchase food before you get on plan. Especially for international flights. Come on you guys are making enough money you can afford to offer water AT LEAST. SHAME ON YOU!
ข้อดี: There were movies on board and check in was easy
ข้อเสีย: The crew was awful. They were rude and didn’t let me have water even though I payed for it. The vegetarian option was very bad.
ข้อดี: comfortable seat cushions
ข้อเสีย: USB outlets did not work. no outlets to plug in my laptop. no free water or coffee or juice on a 9+ hours transcontinental flight??!!! outrageous!! not many choices for food. need a better menu more legroom needed. crew was not pleasant or friendly movie selection too limited
ข้อดี: We got bumped over our previous flight. DO NOT FLY WITH THEM. THEY OVERBOARD
ข้อเสีย: It was not through Norwegian Air it was another company. It was as if we were flying a domestic flight. No comfort at all. Make sure you pay the extra fee for a meal because they include no food or drinks. Be sure to bring an iPad with movies because they don't supply any entertainment at all.
ข้อเสีย: Way too cramped for such a long flight
ข้อเสีย: They didn't offer any beverages at all for a 10 hour flight! Not even water.
ข้อดี: There was a long delay that cause me to miss my Transfer. Staff was not really helpful.
ข้อเสีย: Staff could improve their service.
ข้อเสีย: They couldn't check my luggage all the way to Tallinn. Ot was a real nuisance picking it up, waiting two hours for Air Baltic to open so I could check in and through security again. Not pleasant! Also I booked with Norwegian, but we flew in a less comfortable plane.
ข้อดี: Nothing bad experience and poor foursomes service. Will never fly again with them
ข้อเสีย: Customer service is abysmal. Didn’t get offered a drink or food until 4 1/2hrs into a 8hr flight. Flights delayed and cancelled and didn’t even look after us half decent. No food vouchers or taxi back to airport. Waiting in lines for hours with no one at desk. I could go on but no room to type
ข้อเสีย: It would be nice if they would give all passangers free food and drinks
ข้อดี: Nothing really
ข้อเสีย: Delays and cancellations on every flight with them. Incredibly poor customer service. Had to wait 4 1/2hrs into a 8hr flight for any drink to be served. No updates on delays whilst at gate or during flight. Much more to say but not enough space to type
ข้อดี: Nothing. The flight was delayed, caused us to miss our connection. 700$ additional to get us to our final destination.
ข้อเสีย: The staff ignored us. If you want to be ignored, starve, die of thirst, and miss your next flight the. Norwegian air is the airline for you.
ข้อดี: Flight was on time
The cru was very friendly and helpful
ข้อเสีย: I am a size 6 women and the chair are way too small And narrow
ข้อดี: Some of the crew were great but some had some sort of attitude problem
ข้อเสีย: Better food for the morning portion
ข้อเสีย: Be careful when booking as without paying extra for a food package (which I didn't know about through any communication with Kayak or Norwegian airlines) you won't even get water. The crew didn't even make eye contact to those of us without the food package.
ข้อดี: Crew great, seat comfortable (Hi Fly)
ข้อเสีย: My wife and I had a long gap between hydrating and wished the crew could have offered beverage service more often.
ข้อเสีย: almost all
ข้อดี: Not much
ข้อเสีย: The flight could have been flown by the airline awe booked not by another airline from another country
ข้อดี: One very nice crew member and one who refused to fill my very small bottle with water since I did not want to use plastic for ethical reasons. If I wanted water I was forced to go against my principles.
ข้อเสีย: Beverage service after takeoff and before landing. I couldnt believe they didn’t even serve drinks. Larger seats. Thanks.
ข้อดี: Spacious seats
ข้อเสีย: Hospitality and entertainment
ข้อดี: Upgraded to premium for very reasonable price.
ข้อดี: Fantastic comfort for the price.
ข้อดี: The seat Reclined back.
ข้อเสีย: No meal was included, the TV screen was too small, no free drinks and to pay for enough coffee..
ข้อดี: Zero frills. Not a glass of water, a set of head phones or glance of the staff unless you paid for it. You get what you pay for and nothing came without a cost
ข้อเสีย: More leg room would have been nice. Maybe one complimentary drink for over a 7 hour flight. Don’t forget to fill up your water bottle
ข้อเสีย: Noise in the bulkhead kitchen area
ข้อเสีย: No movie on a long flight?
ข้อดี: Crew was nice and the seats were fine. It was a short flight so I didn’t expect any more than the basics. I do find it strange to have to pay for little snacks or a can of soda.
ข้อเสีย: Free snack/soda
ข้อดี: It was good
ข้อดี: Very nice plane.
ข้อเสีย: Seats not very comfortable
ข้อเสีย: Never sent boarding pass nor options to purcahse bags. Had to pay $100 baggage fee at the counter.
ข้อเสีย: All around pleasant experience
ข้อเสีย: Kiwi.com said in ALL their communications that the weight limit for carry on luggage was 7 kilograms, even though Norwegian air's website said the limit was a much more reasonable (but still skimpy) 10 kilograms. When we got to the airport, they confirmed it was 10 kg.
ข้อเสีย: Any sort of hint that my passport expiring within the next three months would be an issue. I was not made aware until I got to London now I am stranded here thanks
ข้อดี: Almost nothing but the price.
ข้อเสีย: Tighter seats couldn't have been possible. It took an hour for the crew to warm up some food for aq child. They were intent on selling duty-free stuff.
ข้อดี: Easy flight, on time, polite and informative crew
ข้อเสีย: It was pretty standard— very functional, which is what we expected
ข้อเสีย: Lost bags!
ข้อเสีย: the boarding was slow
ข้อดี: Value, and you get what you pay for, not paying for things you do not need or want
ข้อเสีย: Nothing really, it is a low cost airline. You get what you pay for
ข้อดี: Very very nice crew on Check in San Francisco.
ข้อเสีย: Some spiritual movies available on the plane
ข้อเสีย: Flight was canceled after waiting 4 hours due to plane technical difficulties. No customer service to get to destination. While I know I will get a refund for Norwegian, not sure I will with the connecting flight. Had to go to a different airport and pay a lot more money and getting in a day. United
ข้อเสีย: I don't like the fact that they nickle and dime you for food and different comforts
ข้อเสีย: Flight delay not posted at airport, I did get a notification from kayak; flight took off even later because of “paperwork”
ข้อเสีย: the pricing on the items in the menu..., oh and take cash!