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ข้อดี: Customer service
ข้อดี: A non entertainment plane for an international flight even being theoretically a quick flight does not sound good at all
ข้อเสีย: An alternative to providing entertainment on board
ข้อดี: Luggage dispatch courtesy
ข้อดี: The crew was OK, there was nothing they were authorized to do to make things better.
ข้อเสีย: It was too crowded for a pandemic times, there was no space between the people.
ข้อดี: Friendly crew and easy check-in. Comfy seats.
ข้อดี: crew extremely attentive and sympathetic. Great food and perfect confort.
ข้อเสีย: The flight Was with a overbook . They do not let we make a check in by the alegation that the equipament hás been change, verry bad company
ข้อดี: Usual latam crew warm and extra attention
ข้อเสีย: My seat's entertainemnt was displaying some issues, simple to fix, seat 24H
Worst service ever
ข้อเสีย: Flight delayed 7 hours. No proper update was given by LATAM. The food provided in the airport was horrible.
ข้อดี: Neat, polite and orderly. Good Food!
ข้อดี: Seat was fine, it was a very full flight, but even so everything went smoothly.
ข้อดี: Smooth flight
ข้อเสีย: The boarding process was chaotic. Each passenger is allowed to make their own rules and do as they want. My seat felt like there was NO padding.
ข้อเสีย: The boarding. I had a brand new and expensive baggage but was not be able to carry my luggage on because it was said the airplane was full. But when I entered the plane there was a lot (a lot) free space for luggage . i tried to back my luggage up to carry with me but I was not allowed; it was said the flight could be delayed althought there was at least 15 minutes before departing. It was not the first time they lied to clients. I lost my trust in Latam.
ข้อดี: Staff is friendly and helpful.
ข้อดี: On time flight
ข้อดี: Arrived safely
ข้อเสีย: More room in the seats
ข้อดี: Great entertainment options and system
ข้อดี: Fairly ok service from the team, and I saw the attendants being attentive to a seating mix up in the row ahead of mine. Thought things could have been a little clearer in the transfer from the gate to the shuttle buses to the plane.
ข้อเสีย: Ran out of Red wine. Waiting 30 minutes for air bridge to arrive
ข้อดี: It was all like expected except for boarding.
ข้อเสีย: Boarding was crowded and confusing. Flight was full and many had to check their hand luggage in.
ข้อดี: People, accommodating, service, everything was good,
ข้อเสีย: Sincerely I don’t know.
ข้อดี: Extremely attentive and courteous crew.
ข้อดี: Doha to Colombo flight seats is very comfortable and crew is very helpful.
ข้อดี: Timeliness, cleanliness, professionalism and courtesy of everybody involved on the trip
ข้อเสีย: There’s always room for improvement that’s for sure but nothing in particular.
ข้อดี: Seating was wonderful.
Crew- Everyone very nice and helpful.
ข้อเสีย: Not sure all my food was gluten free.
ข้อดี: Não funcionou as tomadas para carregar eletrônicos
ข้อเสีย: They lost ine of my bags. Amateur and inefficient. Avoid if possible.
ข้อดี: The crew was amazing, but the seat so small!
ข้อดี: Crew, boarding process, food was decent and served on time
ข้อเสีย: Seats could be a little more comfy but there was sufficient leg room.
ข้อเสีย: Seats are too uncomfortable
ข้อเสีย: Very nice flight, great
ข้อดี: Leave and arrive on time
ข้อเสีย: Very tight seat and entertainment drop all the time
ข้อเสีย: We have made reservations of seats, but the company didn't reserve it. Therefore, we will now have to ask for a reimbursement, which will be additional work for us.
ข้อเสีย: I dont like that when booking with Kayak i domt have the ability to imput my frequent flyer number which would give me priority with American Airlines or latam.
Instead, I had to wait for them to assign seats and was almost unable to board the plane.
ข้อดี: Atl least on time
ข้อเสีย: Start the boarding early It was set to statt 2:20 and starts after 3:00 am
ข้อดี: Below average experience
ข้อเสีย: Need to be better on almost all aspects. Particularly, entertainment and service
ข้อเสีย: My reservation was changed last minute without it being communicated to me. Had to come back the next day to the airport.
ข้อดี: More or less
ข้อเสีย: Boarding on time
ข้อดี: Right on time, easy boarding. Really clean restrooms onboard
ข้อเสีย: A bit more space in the seating
ข้อเสีย: Long line at check in. The changed the gate but did not revise the sign. The plane pulled out from the gate 1 hour late. Got to GRU late and missed my GIG flight. No I have a 7 hour lay over. Never fly LATAM again
ข้อเสีย: I found a buble gum on the table
ข้อดี: TV’s, nice seats, clean
ข้อเสีย: Seat family together. I was traveling with my children and they separated my husband so he could not help me. :(((((
ข้อเสีย: AC too cold
ข้อเสีย: Too much time waiting for the luggage
ข้อดี: Best pilot ever! Flight attendant Ana absolutely adorable
ข้อดี: In time departure and arrival
ข้อเสีย: Had to pay for food, even a coffee.
ข้อเสีย: My check-in Miami Airport with American Airlines was terrible , big lines total mess. Was a share fly, TKT Latam flying whith AA plane. On the way back check-in in Rio de Janeiro was beautiful! So easy.
ข้อดี: Business class is allways good
ข้อเสีย: A one day delay was such a bad thing mostly because of no information of LATAM
ข้อดี: Everything was great, food it´s very good
ข้อเสีย: 8 hour flight may have wi-fi
ข้อดี: Crew very cooperative
ข้อเสีย: Plane is way too old
ข้อดี: Online The wine
ข้อเสีย: Take seriously all restrictions of size of carry ons There was so many persons with two backpacks plus 2/3 bags. Food was mediocre and plane was very noise. Finally, get a finger
ข้อดี: Comfort if aircraft.
ข้อเสีย: Service has significantly worsened ever since LA bough JJ. If it weren't for the fact they're only ones operating a direct flight from SSA/MIA, I would not fly them again.
ข้อดี: New plane
ข้อดี: The pilot landed the plane perfectly.
ข้อเสีย: Aircraft too noisy.
ข้อดี: As malas foram bem tratadas, sem deterioração
ข้อเสีย: Os assentos são muito pequenos, foi muito desconfortável o tempo de viagem. O tempo de espera em pé na fila também foi muito grande, acredito que no total uns 20 minutos, mas podem ter sido mais, ainda assim, muito tempo para mim, que carregava - ainda que com a perna lesionada - o filho com 17Kg.
ข้อดี: Nice , new plane. On time and great onboard service.
ข้อเสีย: I have yet to.get my luggage! TODAY IS THURSDAY AND I believe my luggage is still in Sao Paolo, Brazil since Sunday.