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ข้อดี: The flight delayed nearly 7 hours with no reason, no email notice or anything. We knew it when we were checking in. Wasted about 7 hours at the tiny airport.
They wanted me to pay the ticket again
ข้อดี: Because when you reserved my tickets you guys didn’t use my middle name on the booking so they wanted us to pay the tickets again. Luckly I took a photo of the screen when I booked and my name had the middle name on it. After 45 minuets of arguing they let me get on the plane without paying again. Don’t know if they give me the same problem when I return.
ข้อเสีย: Fees, 9 hour delay, no respresentatives at the airport to assist.
Bad bad bad...
ข้อดี: Customer service bad. One employee for checking-in in the airport . Can’t pay my baggage online. I was pay €80 for two bagged in the airport Tha fligh was to late (2 hours of layover)... incredible
Blue Panorama is the worst.
ข้อเสีย: My brother and I were in transit in Rome. Blue Panorama doesn’t warn you that check in (boarding pass) printing at the gate is impossible. They also can’t do online check in Rome. We only had carry on bags so the ONLY thing we needed were boarding passes. The gate agent showed up to the gate with 50min to go. After calling her supervisor, She told us to return to the check-in desk at the entrance of the airport to check in. Meanwhile the check in desk closed with 40 min to go. So we’re looking at a 0-5min window to run out, passport check, find check in desk, and check in. Called Blue Panorama in Rome and Tirana and no one picked up. What kind of trash system is this? We had to book an alternative flight with Alitalia to make it to our destination in Tirana.
Absolute Scam - will never fly with them again
ข้อดี: The plane didn't crash.
ข้อเสีย: Charged an extra 50 euros per ticket because we didn't have our middle names on our ticket. When making the reservation there was no middle name field and we were told we should have entered them in the first name field. Total ripoff. Flight was additionally 2 hours late as well and no food or drinks were served on board. Will never fly with them again.
Watch out for extra hidden fees
ข้อเสีย: When booking there is no spot for a middle name. When I got to check in ,they charged me an extra $100 for not putting my middle name as in the passport. They said it should have been with the first name. They made tons of money on that scam!! Going to dispute the charge.
ข้อเสีย: Worst experience of my life. Delayed flight left us stranded in Rome. Blue panarama does nothing about it. Only online checkin is so terrible. Will not recommend. Will not fly again.
Won't fly again
ข้อเสีย: Our flight was delayed, snacks AND drinks were charged - no one told us. We got a water and it was 2 euro. We were not told this, staff did not communicate. Also had to pay 100 euro for name changes on our ticket because they didn't have our middle names. I know I filled out our ticket info adequately so I will be taking this up with someone. do not recommend this airline at all, you get what you pay for I guess. Disappointed.
ข้อเสีย: first: they charged an extra 50 euro because my middle name was not on the ticket and there was no way to do that when I booked. There were at least 30 other passengers who were also charged the extra amount, and we had to wait 1 hour 30 minutes in line to pay that and change name on ticket. Flight was hour delayed and no one told us. Had to take a bus without AC to the plane which was very hot and uncomfortable. I will not fly this airline again.
ข้อดี: The flight was on time
ข้อเสีย: Rude staff and they have fines and charges for everything. I would not recommend nor would I fly again. Would rather pay double for any other airline.
ข้อเสีย: Incurred fee after fee to sit on a small plane with no room and deal with the rudest staff I have ever encountered. No complimentary drink or snack. Not worth the headache. Pay more and enjoy yourself.
ข้อดี: Overall very good, despite slight delay. Would definitely fly with them again.
ข้อเสีย: Some kind of complimentary drink or something would have improved it.