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ข้อดี: You can always expect reliable and in time service with Avianca.
ข้อเสีย: Outdated aircraft, limited space.
ข้อเสีย: Seats cramped and uncomfortable
ข้อดี: Booked 1 month in advance... was treated unfairly
ข้อเสีย: I booked one month in asvance and was told that I would be a standby flyer.. even after explaining that I had an international connection flight in madrid. I did not appreciate the added stress this news gave me.
ข้อดี: The crew was cackling and having fun in the back loudly, meanwhile there was no communication with us as to why we were late or when we would be arriving. When I called one of them over she had no answers and when I told her about our connecting flight she giggled and said I probably wouldn’t make it. We missed our connecting flight and we’re rerouted 4 hours later. We’ve missed our boat to Venice and all we received was an 8 euro lunch voucher.
ข้อเสีย: It would have been great to have left on time, arrived on time and caught our flight. I also would have been better if we hadn’t been laughed at and actually aided us to catch our flight.
ข้อเสีย: Fly on time, put babies together in one location. Have better food
ข้อเสีย: Shorter lay overs between flights
Direct flights from Palma to San senastian
ข้อเสีย: The flight was delayed and no announcement was made. The customers should be made aware. I paid extra for a premium seat which was too small for my husband’s knees to fit. He had to sit the whole flight with his knees turned sideways Into the aisle.
ข้อดี: Well, I liked that I had the aisle seat.
ข้อเสีย: It couldve not been 44 minutes late in take off. It was stressful because I reserved a shuttle that would've left me had I been an hour late. And there was no explanation; just copious waste of my time
ข้อดี: I was glad that the staff was able to communicate in English. It helps when you're in a foreign country.
ข้อเสีย: They lost my all my luggage in transit in Madrid, still trying to get it back!
ข้อดี: Crew were lovely
ข้อเสีย: Never check in your carry-on if they say there are too many carry-on's on the flight. I saw a lot of Spanish say no when they asked them to, now I know why. I am in Dublin 2days now with NO LUGGAGE or carry on, I have nothing, it all got "misplaced" in transit!
ข้อเสีย: The last seat are located almost inside the toilets. The crew was unhelpful
ข้อดี: Entertainment selections were great
ข้อเสีย: Seats were uncomfortable, and they were playing music that was really bad
ข้อดี: Iberia is an excellent company to travel.
ข้อดี: more confort than other companies
ข้อเสีย: be on the plane the connexion was bad and I lost my fly
ข้อเสีย: Delayed ! Lost connection ! Terrible experience
ข้อเสีย: Late boarding, late departure, waited over 30 minutes for bags
ข้อดี: On time, friendly on board crew.
ข้อเสีย: Too little legroom (I'm 1,82m) Had to give my bag into the hold, even though there was room overhead. Not even a free drink in 2,5h flight.
Iberia Express was quick and easy
ข้อดี: boarding was efficient. crew was polite and helpful.
ข้อเสีย: seats were very close together, not much leg room.
ข้อเสีย: The airport in Paris
Phenomenal baggage transfer
ข้อดี: Today was a very early day and making a connecting flight in Madrid to Lisbon was very tight because of a gate change. I was totally convinced that the bags would not make it and they did. Very impressed with Iberia and the efficiency of the staff. The flights were pretty full and everything from take off to landing worked like a charm.
ข้อเสีย: I thought when I made the reservation that I had booked two aisle seats but had not and it was hard to sit in the middle seat when you are claustrophobic. Thankfully the flights were short.
ข้อเสีย: Durante el vuelo mucho ruido por parte de otros pasajerOs y ningún control por parte del equipo a bordo. Bastante molesto, sobre todo tomando en cuenta que era un vuelo de madrugada donde casi siempre de quiere dormir en el trayecto.
ข้อดี: The flight wasn't crowded and was ontime.
ข้อเสีย: leg room was very narrow.
ข้อดี: The crew was great. We traveled with a two year old and they were very helpful.
ข้อเสีย: It was a tight fit.
ข้อเสีย: The flight was delayed 30 minutes, for no apparent reason; and therefore the connecting time at Madrid for me to get my flight to Chicago, which would have been 60 minutes if the flight was on time, was cut down to 30 minutes. And the terminal where the connection was was 25 minutes away -- and this doesn't include time for immigration at Madrid. I had to run all the way, break the queue, and made it though they had shut the gate and had to re-open it. The connections are poorly timed.
not punctual at all
ข้อเสีย: not sure why we left 30 mins late, we therefore arrived late in MAD and had to literally run to catch our overseas flight. Luggage left behind, no need to say
iberia connections don't work
ข้อเสีย: they book flight connections too close in madrid, resulting in big hassles, especially if passport control is also involved
ข้อดี: Staff is amazing!
ข้อเสีย: Seats are very small.
ข้อดี: The staff was amazing!
ข้อเสีย: The seats are very small.
The flight that never happened
ข้อดี: Nothing, your flight selection does not flag incorrect airports.
ข้อเสีย: When you book through an airline it will flag a different airport from the one you arrive at. We arrived at TFS and the return flight was through TFN. When I called customer service Iberia Airlines rejected any refund and I ended up spending three extra hotels nights and Flights on Air Europa. My total out of losses were nearly $1,500 USD
ข้อเสีย: Missed the flight and had to spend a few hours rebooking.
First time to Spain
ข้อดี: It was good flight going and returning on time no complaints
ข้อเสีย: The disorganization before the flight st the ticket counter
ข้อดี: Good flight, it took less than expected.
ข้อเสีย: Cheap food, especially the breakfast.
ข้อดี: More room than the flight from Miami to Madrid
ข้อเสีย: Finding the gate took a while. No drinks were given.
On time flight; friendly service
ข้อดี: Comfortable seats and easy to travel from SDC to CDG. The crew was very friendly and helpful at the gate and on the aircraft.
ข้อเสีย: Nothing. Great crew and easy flight. Connection in Madrid left plenty of time.
ข้อเสีย: Never got this flight, got connection via Amsterdam to Berlin, but just because I organised it. No help from Iberia!
Iberia is great! Berlin Tegel not so much...
ข้อดี: I got bumped to first in line after they wanted people with only small bags or backpacks to board first.
ข้อเสีย: Not really a complaint about Iberia Express as an airline but I hate getting to Berlin Tegel. I took the bus, and it is so hard to stand up with all your luggage on those buses. It's that or a 20 euro taxi ride. At least Madrid airport has a railway line to get into the city.
ข้อเสีย: Very poorly managed gate and service for Iberia. Long lines, no organization. Impossible to get any information.
ข้อเสีย: Everything. "Code Sharing " is a convenient way of dodging responsibility ! BA /Iberia is a great example.
ข้อดี: La cultura y el trato dado por los Españoles. El aeropuerto es muy bonito y todo está señalizado. Los restaurantes todos una belleza y unos sabores inigualables.
ข้อดี: Canceled reservation without any notice. Left me stranded at the airport. Horrible customer service
No frills service
ข้อดี: I got where I needed to go. The flight arrives on time despite taking off late.
ข้อเสีย: There is no legroom. At 5'11, my knees were firmly dug into the back of the seat innfront of me. Flight attendant only offered coffee etc to half of the plane (?!?).
Flight was fine
ข้อดี: Fast boarding.
ข้อเสีย: Seats were not very comfortable
ข้อดี: Comfortable seats
Not much to say
ข้อดี: It's a medium distance flight. A couple hours. I thought the seats were extra small. I'm 212 lbs and fit pretty well but you;d have to be real Pete it's to find good real estate in those seat.
ข้อดี: I liked nothing about this flight.
ข้อเสีย: The flight was overbooked and I was in standby along with other two passengers. The very rude lady at the boarding gate told us that the flight was full and that we could only board if there were any passengers not showing up. She assured us this was very unlikely to happen and that we will probably have to be allocated in another flight. I was lucky enough to be able to board the plane because there was a guy that was not going to fly with his wife. I was the last one admitted, and therefore the last boarding passenger. I could not believe my eyes when I got on the plane and saw SIX empty seats in business class!!!!! Just so you know, these people sell more tickets than the number of available seats they have in economy class and they rather to leave their overbooked passengers on the ground than to put them (or anybody else) in business class seats. Let alone that the leg room in economy class is ridiculous even for average sized people and I was really uncomfortable. But this is not the end of the story. They lost my suitcase, and at this moment, seven hours after I landed, they do not know where it is and they cannot give me any more information. I will from now on avoid this company as much as I can and I would suggest everybody does the same.
ข้อเสีย: Boarding was rushed and seats were uncomfortable.
ข้อดี: Todo bien
ข้อดี: My luggage has not arrived yet. They know where it is and keep telling me they will bring it right over .
ข้อดี: Auto rebooked for delayed flight and missed connection.
ข้อเสีย: Seats not rebooked together, and it would have been possible. Broken seats all around us. Annoying flight attendants. Won't mention the screaming kids, but while the flight attendants were nagging passengers for everything, they didn't say a word to the inattentive parents of the screamers. Air conditioning didnt work well. Crazy small seats, no padding in seats. It was a tough flight.
ข้อดี: perfectly and comfortable!
ข้อดี: Great flight crew
Still waiting for the flight
ข้อดี: I like that express passes were given as we left the first plane. It made getting through the line easier.
ข้อเสีย: There were no weather issues and we left late from JFK. Most people on the flight had a connecting flight. The majority of the people missed the second flight though the plane had not departed. Everyone had to be rebooked on a later flight.
Such a Tight Squeeze!
ข้อดี: In general, I have always had great flights when using Iberia; the MAD >NAP flight segments included.
ข้อเสีย: Iberia Express uses smaller, Airbus320s and certainly packs passengers in! I'm 6'5"/191cm, and the flight between MAD to NAP almost 3 hours. That's a long time to sit with knees wedged into the unpadded seat in front of you. Window seats have even less room than aisle seats. It also makes things worse when passenger in front wants to fully recline their seat, passenger next to you wants to sprawl out - very claustrophobic! Also, there are no freebies on this flight charging for even a cup of coffee or glass of water!
Iberia Express Rocks
ข้อดี: Boarding process was cool no drama! Plane was super clean. Seats are narrow but not uncomfortable. (Not for a long flight which IBExpress does not do anyway) In flight crew awesome: impeccably dressed and kind. Good selections for purchase. Take off and landing perfect.
ข้อเสีย: Nada. Kool Kat Here!
ข้อดี: not budget airline
ข้อเสีย: sadin cabin...
ข้อเสีย: The stewardess kept on hitting my husband who due to crammed seats could not fit.
ข้อดี: Respectful flight attendants, flight was on time. It was perfect.
2 hour delay lead to 12 hour layover
ข้อดี: Due to delay issue, I was given VIP access to some lounge which was nice. Free beer.
ข้อเสีย: Iberia plane was delayed by two hours coming to Chicago, which caused my first flight to be delayed two hours. This led to me missing my connecting flight at 8:45am from Madrid to Sevilla. I arrived in Sevilla at roughly 10am, well past my time for the second flight. Instead i will arrive at 7:30pm, essentially wiping out 1 of my 8 vacation days from work. Everyone was very kind albeit sometimes unclear with instructions