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|เส้นทางบินยอดนิยม||เรคยาวิก Keflavik Intl ไป ท่าอากาศยานโคเปนเฮเกน|
|สนามบินยอดนิยม||เรคยาวิก Keflavik Intl|
ข้อเสีย: Communication about international COVID requirements before the day of departure.
ข้อดี: Easy flight, and boarded in the front and back of the plane. Made it easier and faster to get on.
ข้อเสีย: They aren’t too clear in baggage charges. I got standard fare, but still had to pay for my checked bag for both ways.
ข้อดี: The crew was nice, however, they also give varying information. We had frequent flier tickets and when I checked in, the screen stated no extra charge for check in bags and I also called the customer service. When I got to the airport in Hamburg, they wanted to charge me $100 for a bag. I asked the lady behind the counter to call the main office because she said she has no authority to change the fee. I called the main office and had the person in office tell the agent at the airport that it is a mistake and that there is no charge.
ข้อเสีย: Better communication between all aspects of the company.
ข้อดี: My seat cushion was out of alignment so not great. But I like the two side seat configuration.
ข้อเสีย: Boarding is a zoo. Board by row. It’s faster.
ข้อดี: I liked the northern lights look after boarding upon introduction of the captain and crew members. Everyone was super personal and uninformed looked great. The best part was when they started boarding from the last row, which is the most logical and efficient way to do it
ข้อดี: Icelandair crew were very hospitable and accompodating
ข้อเสีย: I have never sat in such a narrow seat. Literally could not put my hand down the side to pull out my seat belt. Two days later I still have sores from where the side of the seats hit my hips. Did not even provide complimentary peanuts.
ข้อดี: Fast boarding and on time
ข้อดี: That I got to visit a place as mystical as Iceland for such a low and affordable flight. My departure flight with Iceland Air was on time and although the return was a bit tardy the company did an excellent job with being transparent.
ข้อเสีย: The flight crew could have been a bit more polite
Got assisted to the plane by airport staff as I was in a wheelchair
ข้อเสีย: Food on board was awful. Ordered hamburger but not availabe having already pre paid. Pizza was poor quality and had no taste. Range of food disappointing
ข้อเสีย: Took far too long for drinks service into the flight. Almost 2 hours in before drinks came around to me
ข้อดี: Love the 757 fleet of Icelandair. Professional crew.
ข้อเสีย: Every flight was late and no effort to do anything about it. Flying in the mid 400’s turned a 1hr 40min layover into a run for the connection. Far be it to use more fuel to deliver on your schedule. I’ve been on too many flights where the pilot found the gas pedal to make up for things on the ground to not think this is Icelandair policy and therefore will have a good chance of happening to me again with them.
ข้อดี: Good experience overall, no issues at all
ข้อดี: No legroom
ข้อเสีย: More legroom and snacks offered
ข้อดี: Seat was comfortable, enough entertainment, staff is super nice
ข้อเสีย: I was surprise that we were given food (i.e. sandwich) and blanket on the way to Iceland flight 614, but not on the way from Iceland flight 615. Still don't understand why
ข้อดี: Crew and pilots were amazing. Very comfortable flight.
ข้อเสีย: Cabin was a little to warm.
ข้อเสีย: No internet as described. Little leg room. Small seats
ข้อดี: The crew was friendly, the planes clean, flights on time. The blankets were a very nice touch.
ข้อเสีย: On my first flight, I paid for use of wifi, but it kept kicking me off the connection. Repeatedly, the entire time. On the second flight, there was no option for wifi at all. It would have been nice to pay for wifi once for use all the way to my destination.
ข้อเสีย: Food options
ข้อเสีย: Food options
ข้อเสีย: It was too warm. The air above was not cool
ข้อเสีย: Not enough room, way too crowded, all food is charged, entertainment content is pre-historic. A lot of room for improvement for the price you pay
ข้อเสีย: Better organized boarding Snacks (only via purchase)
ข้อเสีย: Another no go!
ข้อเสีย: If the flight actually left! It was canceled for a reason that was not given. I was rebooked the next day on another airline. Lost a whole day.
ข้อดี: On time. Good entertainment.
ข้อเสีย: No free food, limited beverage service, pushy crew.
ข้อดี: Was on time.
ข้อเสีย: Unreasonable TSA procedures in Iceland. Waste of time and precluded any time to get food or use the bathroom.
ข้อดี: Crew was great, everything was timely and efficient.
ข้อเสีย: Even the layover was good. Seeing the northern lights from.the plane was spectacular
ข้อดี: Long flight, the pillows and heavier blankets were a nice welcome. Pretty empty flight on the way to Iceland so everyone was allowed to stretch out.
ข้อดี: Everything was on time, crew was professional, flight was really pleasant
ข้อเสีย: Boarding was really uncomfortable - line starts at one floor and then you have to slowly climb the stairs one step at a time while holding your carry on bag. Line move slowly because of required security questioning at the gate. It’s an absolutely normal procedure and staff was really nice, but stairs - that’s what make your experience unpleasant.
ข้อดี: The getting Paris France with no delay was great! The crews where nice and the check in with quick.
ข้อเสีย: If the airline can offer more food selections for customers who fly on economy class that would of been a plus.
ข้อดี: I’m a fan of Icelandair. We have only done the Saga Upgrade so I cannot speak to economy. Food is great, seats are comfy, and entertainment is great.
ข้อเสีย: I don’t really know what happened but it was over an hour for us to get our bags afterward at SFO which caused us to miss our connecting flight to LAX, so we had to wait until next day to fly. This was also the busiest travel day of the year and storms everywhere so likely out of their control. Not the hugest deal but was harder to get on connecting flight since Icelandair doesn’t have a ticket counter at SFO. Would never prevent me from flying with them again, I always have issues at SFO so avoid that airport altogether anyways- will try to go around going through there on our next iceland trip!
ข้อดี: Seats not that good need softer seates for long
ข้อเสีย: Dissapointed that my flight info screen does not rotate and update the screenshots like they used
ข้อดี: Crew are great. Very professional.
ข้อเสีย: Can’t complain.
ข้อเสีย: More comfortable seats
ข้อดี: Great entertainment options
ข้อเสีย: No internet from Chicago to Iceland didn't help
ข้อดี: The crew was very nice.
ข้อเสีย: I think the airline should offer something to eat on these long flights. For example, a small sandwich & a drink.
ข้อเสีย: They need to check the tv screens. On two different IcelandAir planes my screen wasn't working.
ข้อเสีย: Terrible meal options for an overseas flight. Discount airline-style buy your own meals not clear when purchasing ticket, poor drink service. Poor entertainment options. Ticket price did not reflect bare basics discount airline class of flight and service. Very disappointing.
ข้อดี: Everything, very nice crew . Just gave you the feeling you were in good hands . Would highly recommend Iceland air.
ข้อเสีย: You have to pay for your food. What’s up with that?
ข้อเสีย: It wasn't at all clear that checked baggage was not included. This added a surprise extra hundreds of dollars to our trip.
But the flight itself was fine, seats were too close when reclined, but everything was on time and efficient.
ข้อดี: The crew was so awesome. The food was awesome. Please note that we were in Saga Club so I am not speaking to economy.
ข้อเสีย: Tv unit was broken in my seat.
ข้อดี: crew was verry good
ข้อเสีย: more pading for the seats
ข้อเสีย: All good
ข้อดี: Great aisle seat on a modern plane.I was in the middle seat on an older plane for the trip there (close to 8 hours), and it wasn’t as comfortable. The trip from Reykjavík to Seattle was great: comfortable seat and more room, though they were both in the same fare class.
ข้อดี: Crew was very nice, efficient
ข้อเสีย: Boarding in Iceland
ข้อเสีย: Warm bus for the transfer from one plane to the next
ข้อเสีย: Warm bus for the transfer from one plane to the next!
ข้อดี: Arrived safely
ข้อเสีย: Warm bus at the Reykjavik airport
ข้อเสีย: The seats are too hard to sit in for more than an hour or two, and would sometimes not stay reclined. There were no free snacks or food, and it was a five hour flight.
ข้อดี: Crew was pleasant, flight was excellent, boarding was smooth, LOVED water upon arrival on plane
ข้อเสีย: Seats were uncomfortable, provide herbal/decaf hot tea, dried fruit snacks, BETTER SEATS, More plush maybe lumbar support, peanut butter & jelly sandwiches, minimal air circulation
ข้อดี: They had a pillow and blanket in my seat for my overnight flight and offered a full bottle of water upon boarding.
ข้อเสีย: My TV didn’t work - long flight to have no screen access.
ข้อดี: The price
ข้อเสีย: Have a bigger airport in Reykjavik. Being bussed between connections is not efficient or comfortable and leaves little time in the layover portion of the journey.
ข้อดี: Crew was great and seat comfortable except my entertainment system wasn’t working. But the crew member offered me a different seat.
ข้อเสีย: They forgot our vegetarian meal requests on both flights. Few drinks. Old movies.
ข้อดี: The crew was very attentive. They constantly made sure we were hydrated and comfortable.