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ข้อเสีย: Over one and an half hours delay - sitting on the airplane
ข้อเสีย: Everting was Good no complain.
ข้อดี: Lots of movie options, the food was good (had multiple food dish options for each meal)
ข้อดี: Good and pleasant service, new plane very clean including regular WC cleanups
ข้อเสีย: Boarding could have been done in groups
ข้อดี: Crew and food are excellent
ข้อดี: I would like to never fly through China again
ข้อเสีย: I had a 9 hour layover in Beijing and they still couldn’t get my bag on the plane to Seattle
ข้อดี: Everything was great, service on flight was really nice.
ข้อเสีย: Transferring suitcases between 3 flights was not great, with security check etc. Would fly with them again. Anytime, no hesitation.
ข้อดี: I had a very bad experience on checking in. I went to check in at Beijing Capital airport over 1 hour (about at least 65-70 minutes) earlier than the time of taking off on Nov. 2, However, I wasn’t allowed to check in. The staff said I was late and asked me to spend extra $200 to reschedule my flight. Therefore I had to spend $200 on changing my flight to next day on November 3, which was one day late back to Boston than I expected. That’s too bad and incredible!
ข้อเสีย: There are a couple of things need to be improved. First of all, the food were not fresh, especially the salad dish. In mean dish, the beef cooked with too much dark source and tasted salty. Hope you could improve the food quality near future! Secondly, the luggages came out too late. All passengers had waited for their luggages for more than 1hour, which was really too long. Please consider about the concerns! Thanks!
ข้อเสีย: perfect flight
ข้อเสีย: On time boarding
ข้อดี: New aircraft used like their 787-800s
ข้อเสีย: Since Hainan is a Chinese airline, a lot Ig Ygritte move and music choices are Chinese, but I wish they had more non-Chinese content and choices
ข้อดี: For the price, Hainan is a good value.
ข้อเสีย: I find that hainan just isn’t as “polished” as perhaps other air carriers in Asia are such as Cathay, Thai or Singapore
ข้อดี: Hainan airline it's just amazing.
ข้อเสีย: They did everything on high customer expectations level.
ข้อดี: Boarding was fast. Taking-off and landing were very smooth. The crew are friendly and polite. They even served lunch for this two hours flight. I like the windows that changes color. You can have a good nip even during the day.
ข้อเสีย: The flight was delayed for more than two hours. Upset with it.
ข้อเสีย: Only one issue needs to be improved is transfer from Chengdu to Beijing. I had to claim my two luggage first, then I push the luggage cart walked outside of the building from T1 to T2 about 10mins. Neither crews nor signs show the transfer way!
ข้อดี: The flight per se is not too bad. But the transit in Beijing is horrible. A shuttle bus ran almost 20 minutes to get us from landing spot to luggage pick up and waited another 20 min to get our luggage. We almost missed our next flight and the airport staff didn't want to help at all.
ข้อดี: Good entertainment system
ข้อเสีย: Chaotic boarding process
ข้อเสีย: Kiosks in Guangzhou would not accept passport, perhaps because I am a foreigner. This forced me to wait in line with checked bag customers, though I only needed a boarding pass.
ข้อดี: We like the people doesn’t even want to help you !!!!!
ข้อเสีย: The worst customer service and Communication airline ever. A lot of things can be done better
ข้อดี: The crew was great!
ข้อเสีย: More space
ข้อดี: Crew was kind and checked in with me to see if I wanted to eat after I missed a meal. The stewardess didn't have to come back but she checked in and i appreciate it.
ข้อเสีย: The switch from one terminal to the next was horrible
ข้อดี: Entertainment system
ข้อเสีย: I miss the flight and I need to change it please
ข้อเสีย: Poor connection
ข้อดี: I did not like it.
ข้อเสีย: Don't offer a flight for an overseas destination that you cannot fly to. my flight was canceled so I did not need this connecting flight and had to wait two months for the ticket money to be fully refunded, after many phone calls.
ข้อดี: The flight was cancelled leaving me scrambling and paying extra to get to my destination.
ข้อเสีย: Do not offer a route that you are not going to or have approval to fly.
ข้อดี: The flight attendants were very nice and efficient. Food was good and the wine selections were appropriate for the type of food served.
ข้อดี: 787 Plane, leg space, polite and beautiful staff + service.
ข้อเสีย: Need to improve on food
ข้อเสีย: It was comfortable flights, reasonable price , very nice crew, they got me all I need.
ข้อดี: too early to say
ข้อดี: did not get lost
ข้อเสีย: in Xian, had been led to walk long distance and wait in wrong gate
ข้อดี: Smiles，answer calls, clean toilets
ข้อเสีย: Some notes in toilet might be inaccurate like ask us to install waste bin?
ข้อดี: Seating was Comfortable.
ข้อเสีย: Cancel the day of the flight. Had to leave the next day.
ข้อดี: Excellent crew, kind, helpful and smiling
ข้อเสีย: Limited movie selection, considering this long flight
ข้อดี: Hawaiian really is a hospitable airline, they have a good heart.
ข้อเสีย: More movies in different languages
ข้อดี: The airplane is super modern, with AC sockets and entertainment in all economy class.
The crew is the most dedicated and caring that I have experienced.
ข้อเสีย: Option to select Kosher meals etc., as well as have a more "Western-friendly" breakfast option.
ข้อดี: Great price, great crew, impressive international flight. Hainan rivals Cathay Pacific, China Air,
ข้อเสีย: The domestic flight food was only bearable.
ข้อดี: Crew was attentive
ข้อเสีย: No vegan options, flight was delayed, missed connecting flight, stayed in lounge
ข้อเสีย: Airline lounges
ข้อเสีย: Airline Lounges
ข้อดี: Comfortable, kind staff, and great amenities provided on board.
ข้อดี: Very happy with all the services!
ข้อดี: Great crew. Food. Lay flat bed.
ข้อเสีย: The seat super uncomfortable and narrow.
ข้อดี: Nice plane and crew.
ข้อเสีย: Many delays, lack of communication. Nearly two hours waiting on the tarmac.
ข้อเสีย: During my transit of 11h00 in Beijing i was stuck in an area without anything. I asked the Hainan crew to get something to drink and their answer was wait 3 hours before departure and you ll go trough immigration...... Hainan never more !!!!
ข้อดี: Nice crew
ข้อเสีย: My passport number was incorrect leading to an inconvenience at check in
ข้อเสีย: I was not able to get an aisle seat when I requested it at the check-in desk. I understand the flight was full though so it was not possible.
ข้อดี: More leg room for economy class would always be much appreciated.
ข้อดี: nothing I had a horible experience traviing through kayak and as a person that travels once a month i will never use your company again. I have neve been more screwed over then I was using your services and will not only myself not use you again but will and have told eveyone i know not to use you.
ข้อเสีย: that as i tried to explain my issue you put a cap on what can be written( it stopped me from explaining my issue). horrible service and when i called i was given a run around in a third world country and left to fend for myself. I still cant explain my situation disaponiting kayak!!!!!!!
Just another Chinese airline.
ข้อดี: You get what you pay for with the cheap tickets. That’s all I can say about it. Comfort was OK when you sit in the premium economy. Nobody next to me and not crowded like the back of the plane.
ข้อเสีย: You’d think someone on board would speak English. The crew were just morons. They also lost my bags in the connection. Good luck dealing with baggage claim....
Better than most Chinese airlines.
ข้อดี: So this is just a tad bit better than most Chinese airlines. Just a little.
ข้อเสีย: Food sucked, bags lost, nobody speaks English. Entertainment is ridiculous.
ข้อดี: Customs really fast
ข้อดี: Nice crew and they spoke English.
ข้อดี: Delayed and would have appreciated more snacks.