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Late departure - no information given

ข้อดี: Friendly cabin crew

ข้อเสีย: Over 2 hours late on departure

ข้อเสีย: The boarding was shambles, the seats mediocre and not comfortable neither were the pillows or bedding looking clean. The staff tried but they ran out of items pretty quick. I paid for KLM and got something sub-par

Didn’t happen

ข้อดี: Na

ข้อเสีย: The total unprofessional service/ way we have been treated. Never again I will fly with this company. 2 hours delay from Amsterdam for a unknown reason as their English is very poor. As we took off we shared our concern for our connection in Guangzhou, after managing to find someone able to speak and understand English (unbelievable on an international flight) we have been told that would be fine and eventually worst case scenario there is another flight during the day. When we arrived we have been told nothing (even though we shared our concern from the beginning, they didn’t care at all, connection from the same company), when we went out of the plane we ask a crew member in the exit corridor who replied like annoyed of the question that’s fine take next on the left and next on the right (more with gesture than with an English language) when we arrived after running at the transfer gate we asked about the connection to Sydney the first staff told us that the gate was already closed and it’s too late, we then asked what to do : go in this queue and didn’t want to speak anymore. When we arrived at the desk we have been told gate is closed, wait on the side we’ll see later, we asked when and have been replied later....after 30min we have been told that there is no other flight before the day after (same company, different speech...) and wait again....there is another flight the day after in the morning with 6 seats available only...for the rest we don’t know we have to check but it’s gonna be hard because it’s the high season : Unbelievable as we were 15-20 people in this situation...after a couple of hour we have been offered to travel via Vietnam with a stop of 9 extra hours before having another flight of 9hours if we didn’t accept this one they didn’t know... Never ever again with this company and this airport...

Awful, never again

ข้อดี: Absolutely nothing

ข้อเสีย: 2h delay for unknown reason, missed connection

Businessclass seat are in need of a well overdue update.

ข้อดี: Professionalism of the Crew.

ข้อเสีย: Business class seat are tired and in need of an overdue update.

Baggage problems

ข้อดี: Flight attendants were helpful

ข้อเสีย: My Baggage came on the next flight and not on the one i boarded which caused a lot of problems

ข้อดี: Boarding procedure, flight attendants were helpful

Too hot and uncomfortable

ข้อเสีย: The plane was too hot inside. It felt like the ac was not set properly. It was very uncomfortable. No entertainment system.

ข้อดี: entertainment system

ข้อเสีย: Didnt work

ข้อเสีย: Guangzhou airport transfer was uncomfortable expensive and won’t be traveling via this airport again

ข้อดี: Fligths were on time

ข้อเสีย: The entertainment system didint work on my seat, the crew on the fligth from China to Bangkok was not friendly, most of they were not smiling.

Pathetic service. Life time "NO" to China Southern Airlines.

ข้อดี: Nothing". I really mean it Nothing.

ข้อเสีย: I was flying to Delhi & it was an emergency situation for me bcz i lost my Dad & i was flying to perform the cremation of my Dad. And thing this was informed to the China Southern officials so that they could arrange something for me. I requested them to put me into another flight for which i was ready to pay the whole amount but no one listen to my request & i had to wait so long. I was amazed to see that no one was keen to understand my problem at both he airports i.e. Auckland Airport & Ganzhaou Airport. Apart from this the behavior of your officials was so rude & arrogant it made me feel as if i was a slave or some kind of culprit. Due to the ignorance & laid back attitude on your part i couldn't reach my destination on my time. Seriously it took me "24 hrs Extra" to reach my destination & as a result of which i couldn't perform the cremation. I was pissed off by the service; complete ignorance by the staff/officials of ur airlines. I wasn't expecting this kind of treatment from a reputed company like you. I request you guys to look into this matter seriously and try to take some corrective measures so that this thing won't happen in future with someone else.

Pathetic service. Life time "NO" to China Southern Airlines.

ข้อดี: "Nothing". I really mean it Nothing.

ข้อเสีย: I was flying to Delhi & it was an emergency situation for me bcz i lost my Dad & i was flying to perform the cremation of my Dad. And thing this was informed to the China Southern officials so that they could arrange something for me. I requested them to put me into another flight for which i was ready to pay the whole amount but no one listen to my request & i had to wait so long. I was amazed to see that no one was keen to understand my problem at both he airports i.e. Auckland Airport & Ganzhaou Airport. Apart from this the behavior of your officials was so rude & arrogant it made me feel as if i was a slave or some kind of culprit. Due to the ignorance & laid back attitude on your part i couldn't reach my destination on my time. Seriously it took me "24 hrs Extra" to reach my destination & as a result of which i couldn't perform the cremation. I was pissed off by the service; complete ignorance by the staff/officials of ur airlines. I wasn't expecting this kind of treatment from a reputed company like you. I request you guys to look into this matter seriously and try to take some corrective measures so that this thing won't happen in future with someone else.

Never fly with China Southern again. Will take them to the court.

ข้อดี: Nothing

ข้อเสีย: Ground staff did not want to help me and refused to put me on this flight because they reffered to no transit visa, although I was legally allowed to get on the flight as I have just found out, but it is gone already. As a result all my consecutive flight were cancelled as no show. I tried to reach the airline help line, however due to Chinese New Year they don't work, so there was no way to solve this problem I am VERY dissapointed. Will take this case to the court if my money not refunded

Never fly with China Southern again. Will take them to the court.

ข้อดี: Nothing

ข้อเสีย: Ground staff did not want to help me and refused to put me on this flight because they reffered to no transit visa, although I was legally allowed to get on the flight as I have just found out, but it is gone already. As a result all my consecutive flight were cancelled as no show. I tried to reach the airline help line, however due to Chinese New Year they don't work, so there was no way to solve this problem I am VERY dissapointed. Will take this case to the court if my money not refunded

Need to update seating in business class

ข้อดี: Cabin crew very courtious and professional.

ข้อเสีย: Sitting on the Business class seats is like sitting a lump of rocks.

Need to update seating in business class

ข้อดี: Cabin crew very courtious and professional.

ข้อเสีย: Sitting on the Business class seats is like sitting a lump of rocks. Entertainment selection of movies needs to be updated.

ข้อดี: leg room

ข้อเสีย: No toiletry bag

ข้อดี: Good leg room

ข้อเสีย: Two flights now that I had a touchscreen that didn't work. Flight was fine but not exceptional. The main frustrations were from inconsiderate passengers - no doubt the ones who take advantage of lower airfares.

ข้อเสีย: ฉันไม่ได้รับอาหาร ฉันได้เพียงน้ำ 1แก้ว

Baggage lost.

ข้อเสีย: Me and many customers on CZ 371 lost our baggages during the transit in Guangzhou. Still no update on lost and found yet.

ข้อดี: Basically I didn’t like much. Food was terrible, individual tv entertainment wasn’t available on my return flight A330.

ข้อเสีย: Food , tv, many hours of waiting for boarding

ข้อเสีย: It was a horrible flight for me will never travel again with you guys

ข้อดี: Nothing

ข้อเสีย: Staff was so rude and tv is not working properly

Second leg of trip not as comfortable as anticipated

ข้อดี: Food was okay compared to Melb-Guangzhou journey that was excellent.

ข้อเสีย: Not much leg room (structural bits took up space). Entertainment touchscreen did not work. Not many snacks offered. Food was served more than an hour after a 12:20am take off. No toiletries.