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ข้อดี: Nothing comes to mind
ข้อดี: Nothing stands out
ข้อเสีย: Uncomfortably warm
ข้อดี: The cabin crews professional, kind, and helpful attitude all the time during the flight.
ข้อเสีย: 1- The boarding, was very late as well as the departure. 2- The captain’s departing and landing technique, I had a feeling the plane was going to dismantle due to his harsh landing!. 3- The food’s quality.
ข้อเสีย: Baggage Claim
ข้อดี: Yes, seats were very comfortable and crew members were extremely helpful
ข้อเสีย: Everything was excellent.
ข้อเสีย: Everything was excellent
ข้อเสีย: No wifi otherwise was great
ข้อดี: see SH to GZ prior flight. The same.
ข้อเสีย: Same problems. Get KFC or McDonalds to cater. No one enjoys the airline's food which I suspect is prepared on a very small budget. Even a sandwich with a pre-packaged drink would elevate the foodservice.
ข้อดี: No..no redeeming features..
ข้อเสีย: Coffee was the worst I've ever had. The 2+1 powdered mil and coffee stick. Truly awful. But i suppose there aren't many people on the flight who would order coffee..I would even pay extra for a coffee if they had a quality option. Food is comparable to a school canteen. I would probably pay 20rmb for this in Shanghai. Frozen butter for the half-frozen bread. They really couldn't do worse...
ข้อเสีย: Cancellation of Shenyang-Guangzhou flight on the same day was not notified in advance. I had to postpone the trip. I hope that this situation will be notified by phone next time. No matter what country's phone number is
ข้อเสีย: Seats, crew, food.
ข้อเสีย: Seats, crew, food.
ข้อเสีย: Flight was cancelled and no one new what to do. Took me 48 hours to get home
ข้อเสีย: Delay 2hours
ข้อเสีย: Better food choices for Business Class passengers
ข้อดี: Seat was great. Bedding good.
ข้อเสีย: Meal service was rushed with all courses being delivered literally one after the other.
ข้อเสีย: MORE water
ข้อดี: Seat was great.
ข้อเสีย: Food courses should be delivered slower. It’s a race to see how fast all the courses can be piled on to you .
ข้อดี: Fast flight. Small layover
ข้อเสีย: Entertainment system was broken, so no movies ☹️
ข้อเสีย: food, though i liked breakfast (dim sum and fruits including guava)
ข้อดี: The food was great--and a customer service agent helped me make a short transfer, walking me from gate to gate.
ข้อเสีย: I was not able to check in on line the night before, which made me anxious.
ข้อดี: Seat was comfortable and it was a huge plane there was little delay on order such as water or any thing.
ข้อเสีย: Service inside the plane by the crew members!!
ข้อเสีย: Flown business class 4 times with China southern. But their beds never lay completely flat. Always have a hump in the middle so I raise the back a bit to compensate
ข้อดี: The dreamliner from JFK to China was a real pleasure the plane and crew were excellent food not really to my liking but ok,
ข้อดี: Trip from JFK to Wuhan was a pleasure unfortunately flying to China has great problems if you are Transit passenger as Iowa's continuing to Bangkok Bangkok
ข้อเสีย: lost baggage to Kathmandu
ข้อดี: The crew from jfk to Guangzhou were not nice. The crew from Guangzhou to jfk were nice.
ข้อเสีย: I had another trip with the same route and same airline in August. I had only two meals from Guangzhou to jfk.
ข้อดี: Air hostesses Jean was excellent. Flew on time and no turbulence whatsoever..!
ข้อดี: My seat request was granted.
ข้อดี: The seats were soso. But the crew members were pretty good
ข้อเสีย: They need a bugger plane
Basic airline without perks or extras
ข้อดี: I arrived at my destination.
ข้อเสีย: The food was not very good. Amenities such as toothbrush or mouthwash should be available on long haul flights.
ข้อดี: clean and new plane with enough rrom for decent comfortable
foos was ok, fish dish was a bit too salty.
ข้อดี: timing is good. provide me enough time to do connecting flight from wuhan to jfk
ข้อเสีย: check through from bangkok to jfk automaticlly. it would be so confusing if i didnt have help from flyer who knew how to connect flight. this was my first to wuhan airport. i had to lwait for my lugage then go thru custom for tempolary visit visa from custom then go check in myself and my lugage again at the airline counter. not convenient at all.
ข้อดี: Easy boarding. Pleasant crew. Airport staff helpful and assigned preferred seat type.
ข้อเสีย: Unable to checking online. Airline telephone customer service could not resolve. Had to checking at airport.
ข้อเสีย: One of the flight attendants seemed a bit snappy when talking to passengers who had questions.
ข้อดี: The attendents work so fast, it was so amazing and they always have a smile on there face.
ข้อดี: The crew was amazing and food was good.
ข้อดี: Outstanding Crew Service! Very attentive to passengers
ข้อเสีย: Improve Ear Phones given to Business Class Passengers. Overall quality of units r cheap looking. Sound quality is also exceedingly mediocre
ข้อดี: Wouldn’t know as this passenger was not on the flight as he was killed June 2 and the ticket was supposed to have been canceled.
ข้อเสีย: Passenger, Damon Barksdale was not on this flight as he was killed June 2, 2019
ข้อเสีย: As far as I could tell my son, Damon Barksdale booked this flight through Just Fly. He was killed June 2 in a car accident. I canceled this flight about july 2zIt has been painful and emotionally frustrating to be reminded so many times about his final trip which was to China.
ข้อดี: Overall good
ข้อเสีย: Terrible meal. Beef is tough. You cannot chew If off. Worst ever that I have ever had.
ข้อเสีย: From Baiyun (CAN) to SFO, the lunch - rice and stir-fry beef.The beef is the lousy part, which you cannot chew off. The airline staff probably never ate these meals. They do not know. Just check the leftover from the box and you will see - no one finishes the beef dish. It’s the worst in-flight meal
ข้อดี: Excellent sleeper seat in business class. Good food. Good service. On time departure and on time arrival.
ข้อเสีย: no suggestions
ข้อดี: Seats were comfortable. Crews were super
ข้อเสีย: More recent Hollywood movies and better headsets. While i was in alsaka i was given free internet by txting trough social media. I think it would be better if you could provide free internet for long flights.
ข้อดี: Being in economy seats for 12+ hours could have felt more cramped, because I'm a big guy. However, there was adequate space as long as the kid in the next seat has had adequate parenting. (That was a problem, but I can't blame that on the airline.) The flight attendants were helpful and friendly.
ข้อเสีย: As others have said, the food wasn't great. It's kind of a cross between Chinese and western fare, but it's edible. Also, the economy seats were a little hard. I sat on my memory foam neck cushion to give my butt a break.
ข้อดี: The crew was amazing. The seat was very comfortable, leg room is spacious.
ข้อเสีย: The movie selection is kind of old
ข้อดี: It was a nice flight ✈️
ข้อดี: I liked that the crew were very attentive and smiling.
ข้อเสีย: The flight was bad because of the passengers who had no sense of personal space.
ข้อดี: Price was really good. The information on App to find the location reminding the trip ... is fine too.
ข้อเสีย: Food and seat were not that much fine.
ข้อดี: Helpful friendly staff serving on a clean, modern plane, with meal service on even two hour (international) flight. Great value.
ข้อเสีย: Most flight attendants have only limited English ability, but it’s enough for basic communication. Very friendly and helpful in Chinese though!