kayak.co.th มีให้บริการในภาษาอังกฤษ Visit site in English.
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ข้อดี: I have been writing you to change that flight and you don't respond. It is Kayak that is poor in the response department I booked another flight and need credit per the insurance I bought. now for 2 flights that you hae not responded to
ข้อเสีย: Contact with Kayak to work out changes and get responses ...no contact from Kayak to emails
ข้อดี: Small airline but professional
ข้อดี: I had no one sitting next to me , which was great because of social distancing. Staff where friendly.
ข้อเสีย: Having somewhere to charge my phone
ข้อเสีย: We had to buy an extra seat because there wasn't enough passengers that showed up so the flight was going to be cancelled. An extra 3000 pesos after a very stressful wait.
ข้อดี: The crew was very friendly and kind
ข้อเสีย: It took forever to get on the plane, and there was nobody at the gate for us to ask when we were going to start boarding. The website didn't have any information either. Since this is a smaller plane, it's prone to turbulence so it was very bumpy as we approached Mexico City
ข้อดี: We could have drinks and snacks without purchasing them. And the crew is nice
ข้อเสีย: Boarding was delayed and nobody said anything regarding the delay. There was no one in the counter and that was frustrating
ข้อดี: Crew was super nice and we could have drinks and snacks without a charge
ข้อเสีย: Seats were clean, just some floor vacuum
ข้อเสีย: Delayed flight by two hours and lost bag. Definitely avoid Aeromar
ข้อดี: Free beer, popcorn
ข้อเสีย: We were bumped to a later flight because Aeromar overbooked the flight. There was no compensation for the inconvenience. Also the flight we were put on was 45min late leaving. The crew seemed to be wasting a lot time loading luggage on to the aircraft
ข้อเสีย: Everything was good
ข้อเสีย: Professional and on time
ข้อดี: Service was great. The crew was great.
ข้อเสีย: The planes feel old.
ข้อดี: On time departure. Kind crew!
ข้อเสีย: Requested an earlier flight since we arrived at airport early. We were told we would have to pay almost 7000 Mxpesos for penalties!!! Crazy! Same airline only 2 hours earlier.. Why??!!
ข้อเสีย: Using ATR's there should be a bigger savings on fares. Cost factors are less operating turbo prop aircraft. Your prices do not correspond with your cost savings in comparison with jet operators.
ข้อเสีย: Flight on time, fligh attendants that didn’t bother me
ข้อดี: My flight from Guadalara got deleyed and i couldn't get on time into Mexico city
ข้อเสีย: Poor plane quality and delayed.
ข้อดี: Pretty good flight overall.
ข้อเสีย: Better snacks/ entertainment.
ข้อเสีย: The flights to Acapulco and back to MX City were both late.
ข้อดี: Very different with an in country Mexican airlines. Flight was 1 1/2 hours late. Everything very basic but comfortable flight. No food or beverage service.
ข้อเสีย: Not knowing the language makes it a little different in figuring out boarding order and such but asking among the local travelers gets things lined up
ข้อเสีย: We didn't get assigned seats as the system was not available so we ended up getting the boarding passes at the gate. However it was very chaotic as a lot of people were in the same situation. Then it was announced that the flight was delayed for another 90 minutes.
ข้อเสีย: Over 1 hour delay and 2 gate changes with no communication!
Baggage claim was as far from entry to terminal as possible.
ข้อเสีย: More clear signs and instructions for boarding.
ข้อเสีย: Flight was delayed ... had to walk to plane from gate. Arrival was good, bus from plane to terminal arrived directly at baggage carrousel
ข้อดี: Very clean and great service!!
ข้อเสีย: Running 1 hour late
ข้อดี: At the gate they should talk in English as well as Spanish calling passengers to get in the plane
ข้อดี: Aeromar is a very competent regional
ข้อเสีย: leaving Puerto Escondido
Nice, modern and confortable plane and good pilots
ข้อดี: It’s my first flight with a plane using both helix and turbo engine. It gives you a nice safety sensation. Good flight.
ข้อเสีย: They put us on waiting line for landing, which is not the fault of the airline, of course.
ข้อดี: The flight attendants were very professional and the flight was very comfortable as well.
I booked this flight but...
ข้อเสีย: I received a confirmation number but when I got to the airport , the ticket wasn’t booked. I’m not sure what happened. I see it was in my credit card. This was a bad service.
Take long time to bord
ข้อเสีย: Put me in hould to bord more than 2 hours
ข้อดี: We were on time. Everyone very courteous. Check in easy. Plane clean and safe. Given the negative reviews out there, I can honestly say this trip was just fine.
ข้อดี: Same as above.
Aeromar charges the 2nd piece of luggage by pound!!!
ข้อเสีย: My second bag had to be paid by pound! I payed $85 us for a 14 kg lugagge for a 45 minute flight... The price for the bag was more expensive than my own flight ticket!!!
ข้อเสีย: Reserva no respetada
ข้อดี: We we're late leaving but we were OK
ข้อเสีย: Delayed scheduled pickup
ข้อดี: Personal was excellent
ข้อดี: Clean, well maintained plane. Staff was pleasant and professional
The handle on my suitcase was broken.
ข้อดี: Everything was good except the handle on my suitcase was broken and
ข้อเสีย: Damaged suitcase
Nice and professional flight crew
ข้อดี: VERY friendly. Comfortable. The crew had to deal with a sick passenger and they did it with professionalism and kindness. The refreshments were excellent! Much better than US airlines.
ข้อเสีย: The boarding process was a bit confusing. The directions weren't clear from the crew, but they were very friendly. Late boarding and we had no updates from the staff.
AeroMar is perfect for short trips
ข้อดี: The staff was very professional boarding from Acapulco, Morelia, and Mexico City. They are very friendly and will help you answer any questions you have.
ข้อเสีย: One flight got delayed an hour. Also picking up our luggage was a huge mess, they piled five flights together and we had to wait an hour for our stuff.
ข้อดี: We were only 4 on board.. excellent service
ข้อเสีย: They didnt put fuel to the plane by the time it was the flight we have to wait like 20min or more.. That happen at CDMX ..
ข้อดี: Fligth on time, with a nice and kind crew.
ข้อเสีย: Since we were flying on a prop plane, a new experience for me, I was a little surprised at the differences: the greater degree of bumpiness in turbulence, the sense of quicker and sharper take off and landing.
ข้อดี: Not much..Courteous boarding agent
ข้อเสีย: Flight rescheduled, ...then delayed again... spent hours in airport lounge... long waits on bus to airplane ..poor snack Several items stolen from suitcase
First time in Acapulco
ข้อดี: Smooth flight
ข้อเสีย: The seats are too cramped and no luggage space for a carry on with people bringing on several bags of souvenirs and use all overhead storage.
ข้อเสีย: The long delay
ข้อดี: Kayak charged much more than quoted price
ข้อเสีย: Kayak overcharged
ข้อเสีย: The airline Cancelled our flight during its rearrangement of its schedule but failed to inform us. We happened to find about it the day before the flight through my cousin who booked through orbitz. The new schedule had fewer options which was sad. Lucky for us we found out about it. Departure was delayed because of lack of staff. The plane sat waiting and ready at the gate, the desk phone rang for twenty five minutes and announcements were made on the public address system in search of staff who could board us. The flight was fine but the front end made we wonder about the operation.
ข้อดี: Clean airplane. Friendly crew. I think everything was great.
Worst Airline ever
ข้อดี: Nothing really.
ข้อเสีย: - Overbooked flight (by over 20 seats!!! WTF). - Lie after lie about what was going on. - Flight was over 4h delayed.
ข้อดี: Flight was late in departure and affected my later dinner schedule with my family so I️ was not too happy being late in Acapulco
ข้อเสีย: Late departure from Mexico City
ข้อเสีย: Check in counter opened less than 2 hours before flight and by time we checked in and went through security it was almost time for flight! Would be nice to sit and relax a sort bit.
Flight got delayed about 3 hours
ข้อเสีย: No updates at any time. No opportunity to buy food. No entertainment.
ข้อเสีย: Aeromar is a scam
ข้อดี: VIP wait area
ข้อเสีย: Boarding flight stairs are too steep
Super bad experience
ข้อเสีย: The day of my trip I showed up to the airport only to discover that there was no flight. I was never notified. No representative was around and phone numbers didn't work. I had to book a last minute flight with another airline in order to get home.
ข้อเสีย: Flight was delayed. When the gateman came to tell me I requsted my bill and when that completed I saw the plane depart. It was half full and already late. They required me to pay $125 USD to take the next half empty flight.