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Cost effective flight back from Kazakhstan
ข้อดี: New plane, comfortable, good food and attentive crew.
ข้อเสีย: Airport in Kazakhstan is very basic - dead when you are stuck for 7 hours overnight.
ข้อดี: The trip was very short.
ข้อเสีย: Providing a savory snack to the passengers
ข้อดี: Crew was very accommodating of my needs.
ข้อเสีย: The flight left 2 hours late. This is a problem in the bigger picture of air travel. The process of boarding, the service, and actions of the crew were all great.
ข้อดี: Seats and crew are the best
ข้อเสีย: Flight time, also business class was almost empty, if I received an email I would have bet for upgrade
ข้อเสีย: more movie choices
ข้อเสีย: Mechanical troubles caused a 2 hour delay in departure. Otherwise, the flight was good as usual.
ข้อดี: Crew was friendly, flight was relatively empty so comfortable.
ข้อเสีย: The flight was delayed two hours... three and a half separate times. Finally left around 7 hours late.
One of the worst services i’ve ever experienced
ข้อดี: The thing that i could come back home
ข้อเสีย: The attendants missed me in every serving including meal and giving out documentation forms. No idea how to skip passengers within their sight...
ข้อดี: Boarding was very slow. Check in was also slow
ข้อดี: I liked the time and care that they took to help those that needed assistance.
ข้อเสีย: In Tbilisi boarding was delayed and there was no information about the delay. The gate wasn’t even announced until the expected boarding time.
ข้อดี: TV screens on every seat
ข้อดี: Crew were super friendly; food was very good - had trouble choosing options. This was in reference to business class.
ข้อเสีย: We were on a 757, flying business class. Is not a proper flat bed option; and being 6’4” struggled on finding a position in which I could sleep in.
ข้อดี: Friendly staff, business class upgrade.
ข้อเสีย: No priority boarding at the Lufthansa lounge.
ข้อดี: Great service and good food, comfortable seats that reclines to a bed (not quite fully flat). Polite and attentive crew.
ข้อดี: The plane was clean and we arrived early.
ข้อเสีย: Service of food and drinks was very disorderly.
ข้อดี: Excellent flight attendants and customer service
ข้อเสีย: Informing travelers that flight was late.
ข้อดี: Good service
ข้อเสีย: No individual entertainment system
ข้อเสีย: There was no personal entertainment system nor USB port for charging.
ข้อดี: Little snacks, USB ports, clean
ข้อเสีย: Video and music are kinda out of date
ข้อเสีย: Luggage didn’t arrive and it will arrive tomorrow or next day Horrible experience,flight was delayed one hour but they promised my luggage would arrive.Shame on them
6 hours late with no explanation
ข้อดี: The plane was nice.
ข้อเสีย: 6 hours late. No explanation. No apology from any Air Astana employee.
ข้อดี: Flight was punctual. While the crew did their job, they didn't seem as friendly as usual with Air Astana.
ข้อเสีย: The Boeing 757 is a narrow cramped aircraft for such along flight. It would be good to have an aircraft with not so narrow seats, such as the A320 or A321 or B767 on longer routes. No boarding announcement at Almaty - they just opened the door and you had to "know" that it was time to board.
ข้อดี: I always enjoy travelling on Air Astana. There were not many people on the flight, so the crew treated us like VIPs! Flight was punctual, comfortable.
ข้อดี: The chairs were comfortable and the Chicken dish was delicious.
ข้อเสีย: Boarding the plane was hectic and unorganized.
Great flight but needs more creature comforts
ข้อดี: The crew was super friendly and the plane itself was nice, but the seats were uncomfortable and there was no inflight entertainment.
ข้อเสีย: Delay from Almaty to Aktau about 1hr. Other perfact
Flight attendants need to be more attentive
ข้อดี: Price Travel Kit Relatively new aircrafts
ข้อเสีย: I experienced the same things in both of my flights. Flight attendants did not even asked me what I wanted to drink. I have to yell them to receive their attention. They really nee some training.