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ข้อดี: The crew was very very attentive. Asked if we wanted water at least 4 times in the first 3 hours of the 12 hour flight before bed. (Red eye flight)
They did there jobs well.
ข้อเสีย: The dinner choices have been exactly the same for many years now. It’s probably time to bring the menu up to the times again. Food wasn’t bad but it does need a refresh.
ข้อดี: Fine flight - only 30 min
ข้อดี: Regional flight so only one cabin attendant. Pleasant and attentive.
ข้อเสีย: Wider seats but tha'ts the nature of smaller aircraft
ข้อดี: I would have liked for them to refund my ticket even though I asked them to. They ignored my request and I didn't get to go on to the plane but I still paid for it.
ข้อเสีย: A refunded plane ticket or voucher would have been better.
ข้อดี: Crew all did a good job
ข้อเสีย: Nothing - it was good!
ข้อเสีย: Baggage allowance is lower than most other airlines
ข้อดี: The crew was excellent and we appreciated the ability to change seats after takeoff.
ข้อดี: the cushion to sleep on
ข้อเสีย: the blanket
ข้อดี: The crew were lovely - friendly and polite!
ข้อเสีย: The delayed departure- but I truly understand that it was beyond the control of the company as the delay was weather related.
ข้อดี: Turboprop, smaller plane, boarding stairs - always fun.
ข้อดี: Comfortable seats.
ข้อดี: The attention of the crew is very good. They are very friendly and, on the return trip there was attention of Argentine hostess. The meal options are very good as the vegetarian menu I previously requested.
Fly NZ30 ON FEBRUARY 28 th
ข้อเสีย: The seat I reserved paying additional dollars to have no one in front of me is bad. The table has little stability and the space that one acquires to stretch the legs is dangerously occupied by food carts that pass very close. The seats are tight. And the great kindness of the crew succumbs to the bad Argentine behavior of occupying the empty seats. On the flight back to Bs.As. many overweight people were overcrowded by the bad luck they had when buying their tickets, however, thin people, who did not pay for better places, were located in an empty seat where, usually, they go familiar with babies and traveled peacefully in a place that did NOT correspond. We all understand that the spaces are small but they should take better care of the passengers and, by common sense, if there are free seats, offer them to those who for physical reasons and their full rows are uncomfortable throughout the trip which, in itself, is very long . I suggest that you put options of Latin Spanish doblabas movies on the flights you make from Buenos Aires to Auckland. FLY NZ30 on February 28 th
ข้อเสีย: Waited 55 minutes for baggage claim in Auckland. No reason given. I expect better service from Air New Zealand even though I understand the baggage handler’s are different group
ข้อดี: Swap my two reviews! This one is for the flight going to London when I had the Skycouch! That was fabulous.
ข้อเสีย: Repeatedly delayed, almost missed my next flight
ข้อดี: Skycouch in Economy was wonderful. Although small, it was sufficient in order to get comfortable and get several hours of sleep on a long flight. Entertainment system was outstanding, with excellent selections of movies, TV, TED talks & music. Plus, ordered water, beverages and snacks at any time via the screen and it was delivered to my seat.
We had a seat change request at the gate which was resolved by the gate agent who was amazing.
ข้อเสีย: Check in and bag drop area needed personnel to assist and answer questions. It was not clear what to do and we stood in along line that we could have avoided if there had been a customer service rep to guide us.
ข้อดี: The food we were served was of excellent quality which is so unusual when it comes to airline meals, crew and service was great as well. Obviously Air NewZealand have a far better understanding of what there customer base require compared to their competitors
ข้อเสีย: Could not fault anything
ข้อเสีย: Great that they served two warm meals without extra charge? But the meals were quite bland, with little imagination.
ข้อดี: Crew was nice.
ข้อเสีย: Ordered a vegan meal for flight companion pre-flight; we *both* received a vegan meal (it seems like people with incompatible diets cannot book their flights together). Flight seemed to have run out meals since a random third person in my row requested an extra meal and was told they were out. Flight etiquette of other passengers would have been nice; for example, it was also fairly unsafe for a father and child to keep walking up and down the aisles, let alone the bumping into people they kept doing.
ข้อดี: You get what you pay for. Can't complain.
ข้อดี: On time. Like the 787.
ข้อเสีย: The vegetarian evening meal.
ข้อดี: great seats + wifi. Was treated like a human being.
ข้อดี: Seat was too narrow
ข้อเสีย: See above
ข้อดี: The employees of Air New Zealand always make our trips excellent.
ข้อเสีย: I always have trouble hearing the announcements in the waiting areas at the airports. Why can't they (airports) fix that.
ข้อเสีย: Please have the option to order Kosher meal!!
The 1st air company that I use, that don’t offer this basic service!!
ข้อดี: Crew were helpful and pleasant and it was nice to get a drink of water, a cookie and the offer of a cup of tea or coffee
ข้อเสีย: The food tasted good and was fresh, however, the presentation was a bit stodgy.
ข้อดี: We did not fly on this flight.
ข้อเสีย: We did not fly on this flight.
ข้อดี: The crew were very friendly and responsive to all requests.
ข้อดี: The crew is consistently wonderful!
ข้อดี: The crew on Air NZ is consistently wonderful. The entertainment and sets for domestic flights are good, but not great. For international flights, their seats and entertainment are excellent.
ข้อเสีย: It was great. . .We thought a 16 hr flight would be gruling, but it was not at all!! Comfortable seats with plenty of room and lots of bathrooms. The flight attendants were awesome
ข้อดี: Great crew and counter staffing. Only took about 10 minutes to get my ticket and half of that was due to some snag with the NZ visa details.
ข้อดี: GREAT CREW, THEY DID THE BEST THEY COULD. VERY FRIENDLY AND HELPFUL.
ข้อเสีย: Ground personnel could have been way more helpful. We came back from Europe and needed to take a domestic flight to Palmerston North.We had a lot of handluggage that was allowed in our international flight, we had purchased an extra suitcase ticket to make sure it wouldn't be a problem. The lady that helped us was not willing to include any more items than 1 small suitcase that weighed only 11 kg, but we had paid for 23 kg. When we wanted to board the airplane we were told we could only take 7 kg each. Which caused problems and stress that we couldn't use after a 40-hour flight from Europe. We discussed this with the lady at the counter which wasn't really helpful to start with, but eventually, she let us board the plane anyway after we had to explain our situation a few times, and after she asked us to weigh our extra items, which of course we're more than 7 kg. We were pleased that at least she let us board our plane in the end. Hopefully next time we won't encounter the same problems.
ข้อดี: All great, except limited entertainment and wifi was n.a.
ข้อเสีย: Wifi, I was on replacement aircraft and no wifi for the whole flight
ข้อดี: I had to cancel the flight because the have customer service very poor in air New Zealand vancouver BC agents the could not solve a simple problem in esta that happened to me similarly in Australia with the same problem of esta if they are not efficient they should be replaced there many good candidate for airlines in Vancouver BC
ข้อเสีย: Improve customer services
ข้อดี: The crew was very hospitable and friendly
ข้อดี: We paid $400CAD as a OneUp bid to upgrade to Skycouch. We then saw there was a skycouch row free on the plane, and I appreciated that they gave the first choice of this row to paying customers. So we ended up with two skycouch rows, one per person. Was a dream flight, could not fault them.
ข้อดี: Only a 25 minute flight
ข้อดี: Aircraft was a new A320. Superb. Loads of legroom and extra width .
ข้อดี: The corn chips!
ข้อดี: Entertainment and board WiFi excellent
ข้อเสีย: Boarding was a surprise, at least 200 m walking in the light rain, no previous warning.
ข้อดี: I really enjoyed the food as always and overall, I felt very comfortable
ข้อเสีย: I enjoyed my experience overall.
ข้อดี: I like how everything went to be honest. No complaints :)
ข้อเสีย: I enjoyed it all :)
ข้อดี: Not much
ข้อเสีย: The seat I had booked and was confirrmed was not available, double booked.
ข้อดี: Hasn’t occurred yet
ข้อเสีย: Hasn’t occurred yet
ข้อดี: See previous notes.
ข้อเสีย: See previous notes.
ข้อดี: Well coordinated loading of plane. Good food service. Well informed..
ข้อดี: Very helpful in getting on board luggage stowed, attractive interior
ข้อเสีย: Scheduling was poor (turned up lighting far early than needed) and made too many and too loud of general announcements through the night for an overnight flight.
ข้อดี: The crew was lovely
ข้อดี: Crew was great, plane was modern and clean
ข้อเสีย: We booked row 2 to be a quick entry/exit but they board this plane from the rear. No entertainment, so bring your own
ข้อเสีย: I was turned away at the gate and was unable to board the plane. It was an awful experience!
ข้อดี: The seat is very comfortable And the crew is very nice and helpful
ข้อเสีย: The checking service in Taiwan And the manager’s Attitude toward Crisis handling
ข้อเสีย: Nothing really.
ข้อดี: I liked sleeping for 10 hrs & arriving in AKL ready to roll!
ข้อเสีย: I paid for seats, but there is no record of my purchase at NZ air.
ข้อดี: very comfortable reclining seats for sleeping. It was a lot of work for the attendants setting up each bed and then taking it apart. But for me, it was much more comfortable than the flight from SFO to ACK.
ข้อเสีย: Movies did not change from November to December. I watched 3 on the way to NZ in Nov and they were still the only 3 to interest me on the return flight. Disappointed.
ข้อดี: The crew
ข้อดี: Everything. Air NZ has the best Premium Economy class in the sky.
ข้อเสีย: All good.
ข้อดี: The crew on air New Zealand was absolutely amazing. Amazing customer service, makes me always want to fly with air New Zealand.
ข้อเสีย: I had no heads up that New Zealand required an app downloaded and a government check before you can travel to New Zealand. Because of this, I had to download the app at the airport, and because it can take up to 72 hours for the NZ gov to approve your app, I almost missed my flight. Would have appreciated 72 hours notice of this new rule.