ข้อดี: not much
ข้อเสีย: on time departure
ข้อดี: On time, direct flight.
ข้อเสีย: More leg room would have been nice. I'm 6' which usually isn't a problem, but I didn't really fit in these seats. Everything else was good, so not a big deal for a short flight.
ข้อดี: We got there.
ข้อเสีย: Plane is old. Seats are very close together. I’m 5’6 and my knees hit.
ข้อดี: It got us there.
ข้อเสีย: We did not receive an email for online check in so had to pay extra at the airport.
Dont sit at the back next to a jet engine
ข้อดี: On time, clean, a free coffee and pack of cheese snack. Price OK but it did land at 2am.
ข้อเสีย: As i didn’t book a reserved seat i was allocated the very rear seat, even though the flight was half empty. No windo and adjacent to the jet engine. Very very noisy and vibrating, deafening even with headphones, dont sit at the back next to a jet engine. Those at the front had a quiet flight.
ข้อดี: Price. The plane was in good condition. The check-in was fast.
ข้อเสีย: Nothing, considering it is a budget airline
ข้อเสีย: No one from Andes let us know that the flight was 4 hours delayed (scheduled for 8:45pm) and the airline employees were rude. They ended up giving us dinner vouchers but we couldn’t use them until after 12am, which was past the time that we were supposed to have landed in Buenos Aires. Andes is the worst airline ever.
Double charged for same flight
ข้อดี: Booked through Kayak and was double charged for the same flight. When I asked Kayak to help they sent me to the airline to disput the case. The airline says its kayak who has to deal with it. Bottom line you might get a great deal but if things go wrong kayak will not help you. I’ll meve use them again.
ข้อดี: Hi we had problem.one of my passenger never flu Whit us passport issue .the company .The Andes release the money to kajack so can u refund the money to my credit card ..also the flight to iguazu was horrible weather issues....
ข้อเสีย: Flight back to aeroparwue was very smooth .thank you
ข้อดี: On time flight despite weather activity
ข้อเสีย: The electricity went out as I was trying to check in. They charged me 200 pesos for online check in.
ข้อดี: Personal very good.
ข้อเสีย: I did.no like the delay in taking off.the flight.
ข้อเสีย: PRICELINE IS BULLSHIT AND A FRAUD
Lost bag and incorrect tickets
ข้อดี: Nice staff
ข้อเสีย: Our bag has gone missing so now we have no clothing and toiletries. We were never sent etickets. When we went on the airline's website to check in we only got tickets for half of our journey. At the airport we were issued new tickets which were also only for half a journey so we had to queue again to get new tickets.
Delays with no information
ข้อเสีย: Firstly, upon arriving at the airport we were told we had to pay 200 pesos each for not checking in online, despite having no prior warning of this. The check in process was extremely long and slow - at least a hundred passengers were still queuing 30 mins before we scheduled to depart. We were then 2.5 hours delayed with no explanation given. Staff continually told us false information about boarding time, and when we were finally able to board, the whole process was chaotic and poorly managed. The plane was also incredibly old and uncomfortable.
ข้อดี: Staff were fantastic!
ข้อเสีย: There was an issue with the online check-in system which caused some people delays.
ข้อดี: I thought the crew were fantastic. And I was very appreciative of the fact that we were given food for such a quick flight.
ข้อเสีย: There was an issue with the online check-in. I had to buy a seat when I went to the online check-in as there were no free seats available. Which is rubbish in the first place as opting to buy a seat is fine but being forced to with no other option is not at all what I paid for. As it happens I decided to go through with payment anyhow as it seemed like the easiest way to get through the process only to be given the option of visa or American express only and I only have a mastercard. 'Fine' I thought, I'll pay at the airport. I arrived early to do so only to find out that I couldn't pay and therefore could not check-in. Myself and a number of other passengers had the same issue. I was very lucky as I was a solo traveller and there was one seat available on the flight but I think everyone else had to wait several hours for what was essentially a computing issue. The staff were amazing during this process, I have no qualm with the service of people whatsoever but the technology seems a little unreliable.
ข้อดี: The flight was ok to good: on time, snack provided, etc.
ข้อเสีย: We couldn't check in online because we had to pay a charge for checking a suitcase, they only took Amex or Visa as payment (my cards are all MC), and the payment information required an extra date that I couldn't figure out. AND they charge $120 pesos extra per person for checking in at the airport! We didnt have assigned seats, so went to the airport early to check in. We actually were given seats in an exit row after much discussion between the airline rep and the boss... I assume because the plane was full and those are more expensive seats. We ended up having to pay $800 pesos each to check in and to check a small carry-on size bag.
ข้อดี: Friendly crew. Enough room for legs. Like lining up for boarding by getting in line.
ข้อเสีย: All carb snack. Lack of announcement for boarding in English.
Afraid of a little rain
ข้อดี: Our plane sat on the tarmac in the rain when we should have been boarding. They waited an hour for a jetway to open up so we wouldn’t get wet. Of course missed connections ensued.
ข้อเสีย: Get some umbrellas. It rains in the jungle.
ข้อเสีย: Chaotic check in and doesn't get much support from other ground crews
ข้อดี: Great staff, clean plane, nice snack
ข้อเสีย: Boarding was a mess. Need a more structured boarding process.
ข้อเสีย: Get some air conditioning! We sat on the tarmac for 40min roasting in 35degree weather.
ข้อดี: Nada. Nos Mataró. De calor, sin AC. SE RETRASARON 2,5 hs!!
ข้อเสีย: Siempre hay retrasos. 2,5 hs de demora para un vuelo de 45 min. ninguna explicacion ni disculpas.
ข้อดี: Flight attendants were friendly.
ข้อเสีย: Flights were delayed with zero information; no clarity on where to board; everything was super slow; plane was dirty
5 hour delay with little information
ข้อดี: Not much
ข้อเสีย: We were due to leave at 1pm but instead we’re delayed until 6.30pm. There was very poor information provided as to the nature of the delay and how long before the flight would leave.
ข้อดี: The flight was on time.
ข้อเสีย: The plane was a little shabby. The seat very uncomfortable.
ข้อเสีย: Flight was two hours late, snacks terrible, plane extremely old, air con up too high was freezing
ข้อดี: The flight crew was friendly and kind.
ข้อเสีย: 1) Arrived 1.5 hours before local flight. Check in took so long and was so disorganized that we got to the gate at exactly departure time. 2) The we didn't depart for an hour. 3) the plane was dirty: stained seats and spills.
ข้อเสีย: Super crowded and disorganized boarding. Took off late due to disorganized boarding process.
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