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ข้อดี: They were able to fly us out of Incheon to JFK even there was only less than 10 passengers.
ข้อเสีย: Could not ask for more.
ข้อดี: Asiana Manila airport staffs was very helpful.
ข้อเสีย: Better online service.
ข้อเสีย: When covid don't exists
ข้อดี: Amazing crew, Great flight.
ข้อเสีย: Nothing I can think of.
ข้อเสีย: Not hung; great flight, great service
ข้อดี: Absolute epic flight in the midst of the COVID-19 crisis. Thank you all the crews. You’ve done amazing job!
ข้อดี: Pleasant crew
ข้อเสีย: Free WIFI
ข้อดี: Available WIFI
ข้อเสีย: Free WIFI
ข้อเสีย: The crew should speak up and wait for answers before moving quickly away with beverages.
Seat cushions are hard and thin.
movie selections are terrible and few. worst selection ever.
ข้อดี: Everything was amazing
ข้อเสีย: Could have been better if they let me know that a swabtest result is required from their accredited hospital..what a hassle and I wasn’t able to make the flight at all coz I only found it out at the airport..such a waste of time..
ข้อดี: Had a whole row to myself
ข้อเสีย: Food wasn’t great
ข้อเสีย: they didn't tell me i couldn't make the flight until i got onto the check in counter. bad communication then and bad communication now too, when i am trying to rebook.
ข้อดี: I experienced the same type of service that I received on the flight from Bangkok to Seoul. I could not have expected more. I find the crew professional.
ข้อเสีย: I can't think of anything that could have made service better. They should keep up the good work.
ข้อดี: Boarding was handled very well. I find the crew incredible; they were very attentive and very helpful. They certainly looked after the passengers.
ข้อเสีย: They went out their way; I can't see how things could have been better.
ข้อดี: The crew took covid-1@ precautions seriously and made me feel protected during in flight services. They were very polite and considerate.
ข้อเสีย: I would have liked to have a weighing station for my baggage before I check in so that I could adjust my belongings to fit the 23 kg limit. Instead, I had to guess my baggage's weight because which ended up going over the limit slightly.
ข้อดี: Seats are spacious and comfortable. Flights were on time and arrived on time.
ข้อเสีย: Food was not too good.
ข้อดี: Amazing crew Thank you
ข้อดี: Amazing crew
ข้อเสีย: More food options. Softer, roomier seats.
ข้อดี: Food. Entertainment
ข้อเสีย: Flight atten
ข้อดี: Had a row to myself, crew was extremely attentive. Due to a lack of passengers, the crew was even able to anticipate many of our needs before we voiced them.
ข้อเสีย: My first headphones didn't work and the pull out tray in my row had a bit of left over food crusted on to it.
ข้อดี: Very attentive and elegant!
ข้อเสีย: I was very pleased! Thank you!
ข้อดี: The crew was awesome and extremely attentive! Thank you so much!
ข้อเสีย: I thought everything went very smoothly!
ข้อเสีย: The tv/movie consoles were not working properly.
ข้อดี: Very courteous crew and seats are comfortable.
ข้อเสีย: For an economy seat it’s good enough for me.
ข้อเสีย: When open rows are available they should be able to be used instead of making people cram together. I saw several elderly people turned away.. crew was very rude and I’m highly disappointed
ข้อดี: Good food. Very clean bathrooms. Great service
ข้อดี: Crew was very nicker- great seats, not crowded
ข้อเสีย: The flight attendants would forget me when tending to everyone
ข้อดี: The service and the entertainment options.
ข้อเสีย: Although I understand that the crew has to take precautions but it was strange to see the stewardesses keep their masks and gloves on during the whole flight.
ข้อดี: The flight was on time. Crew was pleasant.
ข้อเสีย: The seat needs some cushion on it. After many hours sitting, the cushion on the seat turns into a rock.
ข้อเสีย: Food and service.
ข้อเสีย: There were a lot of confusion w/ the flight delay. We we’re told we have to spend the night in Seoul waiting for a flight out the following day. No agent greets us at the gate to arrange for hotel stay. We we’re directed all over the place and no one knows anything about such arrangement. Finally we’re put on a plane to our destination. I was not informed of the change and only realized that when was brought to the gate and put on a plane. It should have better organized and needs agent at gate to answer question.
ข้อดี: A very comfortable flight with no turbulence!!
ข้อเสีย: I loved the crew!! Hard working and attentive!!
ข้อดี: The crew was attentive and worked hard. The checking in counter workers were also very friendly and accommodating.
ข้อเสีย: Overall it was a very good flight; the crew was very attentive; the plane was new and comfortable; and the food was good. The checking in was a little slow; but that’s because most passengers show up at the same time.
ข้อดี: Quick boarding and was on time. Crew were attentive and kind
ข้อเสีย: 14 hrs is still a long flight and the movie selections were just OK
ข้อดี: Seoul to NYC JFK 1/24/20 trip.
This female Korean member was rushing passengers.
Which was totally unnecessary. It is necessary to give client some time to get situated. Airline serve all kinds of age group of client. I was watching the way she was serving food, again in a rushed manner? Does she like her job? This is unprofessional. The rest of the crew members were courteous except her. Bad representation of this company.
ข้อเสีย: Read above. The food is on the mediocre side. The beef was so hard to chew. The shrimp pasta had 3 pieces of small shrimp. I will not recommend this airline.
ข้อดี: One of the crew members likes to rush passengers which was unnecessary. They need to give people time to get situated. First time I saw a crew member exhibit an impatient behavior. Even when she is serving she has that rush manner. Not good. Unprofessional! I wish I can remember her Korean name. I don’t think she likes her job.
The other ladies were courteous except her!
( Seoul to Jfk NY trip).
ข้อเสีย: Food selection was very mediocre . The beef was hard to chew. The scrimp pasta had 3 pieces of tiny shrimp and all pasta. Will not recommended this airline or fly with this aircraft. Should have stayed with Cathay Pacific.
ข้อเสีย: better in-flight entertainment movie options
ข้อเสีย: They should always have WiFi!
ข้อดี: Good food, great seats, nice movies
ข้อเสีย: Offer water once more, later on in the flight
ข้อดี: Staff were all good and professional
ข้อเสีย: I want to watch a movie but both airplanes from Da Nang to Incheon and Incheon to Narita were older models so nothing to watch. Didnt matter though actually because i was sick and slept the whole time
ข้อดี: Flight arrival is earlier
ข้อเสีย: The food is not taste good
ข้อดี: Early arrival
ข้อเสีย: Still the food not taste good
ข้อดี: Really liked the food
ข้อเสีย: For such a long flight, I would have expected to get eye masks, but all they provided were slippers
ข้อดี: Comport and fast
ข้อดี: I really liked the food selection they provided in economy. Also enjoyed how they would time dinner and breakfast depending on our location. Left in the afternoon, had dinner while still in the Korean timezone. Snoozed for 7 or so hours and it was time for breakfast when we reached the pacific time zone. I especially enjoyed their in flight exercises before landing, it really felt great to get some proper circulation after sitting for a few hours.
ข้อเสีย: While traveling on the long haul flights, I really liked flying on the Airbus; flight from Los Angeles to Seoul was initially on an Airbus, very modern with better screen and power outlets! My flight from Seoul to Los Angeles was on a Boeing which felt a bit older; entertainment screen was smaller and had a strange viewing angle (you have to adjust the tile until you get a clear view). While not really bad, I could've paid more attention to see if they inform which type of planes are being used during booking.
ข้อดี: Crew was great, had a comfortable flight.
ข้อดี: To be honest I liked everything from the speed of boarding to food and entertainment systems. Seats were roomy too.
ข้อดี: Food was good
ข้อเสีย: Wish I could have picked my seats prior to checking in
ข้อดี: chicken fried steak was actually good.
ข้อเสีย: had some difficulty understanding attendants' English.
ข้อเสีย: Bring some salt and pepper, or only go with the Korean menu. Western fare was exceptionally bland
ข้อเสีย: Although the plane used old, the ride itself was comfortable, bathrooms are clean, food was awesome!!!
ข้อดี: The FAs were all awesome & helpful. Restrooms were clean all the time. They even carried my sister’s hand carry luggage to the waiting cart upon arrival in Incheon.
ข้อเสีย: LAX boarding gate was awful. We walked up to boarding area which was soooo far. Then rode a shuttle w very very limited seats so my disabled sister had to stand in the crowded shuttle before walking again to another boarding area. It was horrible.
ข้อเสีย: Wine was not served cold
ข้อเสีย: Everything was perfect excellent service by the crew.
ข้อดี: It didn't crash.
ข้อเสีย: Food. Temperature. Toilet. Humidity in the cabin. All were the worst.