ข้อเสีย: "I have encountered missing documents before departure in Singapore to KL. The check in crews very helpful, their knowledge to assist me boarding smoothly. My appreciation towards all crews who have helped me this morning ( SQ106) Big THANK YOU to you ALL."
ข้อเสีย: "More food variety"
ข้อดี: "The crew was excellent, respectful and helpful."
ข้อเสีย: "Boarding by bus is poor"
ข้อดี: "The crew was great although I needed to ask them for my meal cause they passed by me. They thought I had my meal already which I didn’t. I don’t think they did it on purpose so it was just misunderstanding. My flight was on SQ 38 from Singapore to LAX on October 30 2019 Other than that. All is amazing. I will still highly recommend Singapore Airlines to other people."
ข้อเสีย: "I think I have nothing in mind about improvements because I can see they have been training very well. I would like to say keep up the good work"
ข้อดี: "Great inflight entertainment"
ข้อเสีย: "Have WiFi that is working"
ข้อดี: "Newer Aircraft and very convenient"
ข้อเสีย: "I dont see any thing to improve"
ข้อดี: "Great foods and services"
ข้อเสีย: "The plane needs upgrade business class seats"
ข้อดี: "SQ always the best service"
ข้อเสีย: "No complain . It’s singapore airlines"
ข้อดี: "Crew was friendly. Seafood pasta was good."
ข้อเสีย: "I wish all airlines have a foot rest."
ข้อดี: "Crew was polite."
ข้อเสีย: "For such a long journey, the plane could have been nicer."
ข้อดี: "I have bought air ticket a few months in advance. I have paid a lot after changing the flight schedule."
ข้อเสีย: "I will not buy the air ticket from cheap ticket any more."
ข้อดี: "Crew amazing. Seat super comfortable"
ข้อดี: "On time Smooth landing and take off Airport was beautiful, nice clean toilets Lovely and polite staff on board Food was okay Nice range of in-flight entertainment"
ข้อเสีย: "Air port does not have automatic internet connection We were there for 8 hours with no internet because we had no international roaming to receive the PIN via SMS. The four PINS generated by the counter staff did not work. We all took turn to try to no avail. by then we have walked too far from the counter we could not be bother going back. No airport that I've been to had poor internet service connection like this airport, yet it is supposed to be THE WORLD'S NUMBER ONE AIRLINE. We boarded at 11.30pm, last time we flew with them they gave us supper. Last night they gave us only water. We went to sleep hungry till the morning. Since when they started to operate like those cheap airlines that you have to pay for your food? And the night package did not have eye mask.... how could we sleep... ? Singapore airline could learn from Qtar. Very very disappointed."
ข้อดี: "Generally good Flight was operated by Silk Air"
ข้อเสีย: "Entertainment score is not meaningful because of the short flight time."
ข้อดี: "The staff is amazing and know what parents of bubs need."
ข้อดี: "Punctual flight with friendly crew."
ข้อเสีย: "First experience with Singapore where the crew made a negative impression. As soon as the plane pulled away from the terminal, crew members seemed rushed and frantic, literally running back and forth from Economy Premium to the galley gathering items. Approximately every 7-10 minutes, crew members would be running back and forth next to my seat with heavy foot steps, which would wake me up. I also noticed that certain crew members were shouting at passengers to get their attention instead of lowering themselves to be heard. One flight attendant almost spilled orange juice on me because she turned around too fast trying to serve drinks. I'm not sure if they were short-staffed, or if it was the influence of a certain crew boss, but something was definitely wrong."
ข้อเสีย: "No entertaining at all, only old movies. The seats are very tight. There was a guy snoring during the flight keeping everybody awake. The breakfast was mediocre, just a a bun with fruit"
ข้อดี: "Great amount of legroom in the seats we were lucky enough to be granted. Entertainment was good!"
ข้อเสีย: "Frantic service from crew. They seemed anxious and rushed at all times. Food was also very average."
ข้อดี: "All of services, food, Language, clean air even so beautiful ~~"
ข้อเสีย: "So nice and beautiful wearing also food is very good"
ข้อดี: "The aircrafts, on-board service on Sin Dxb route"
ข้อเสีย: "The thing that Inhad to fly Silk Air with one of four flights."
ข้อดี: "I like everything about Singapore airline service."
ข้อเสีย: "Seats in economic class are not too contraint in space, food was good and entertainment system quite nice with large si play screen and large movie selection"
ข้อดี: "Loved the hot towel service"
ข้อเสีย: "Entertainment could be better, however there were a few new and Oscar nominated movies available. Personal air conditioning would be great, I was too hot the entire flight"
ข้อเสีย: "The seats and there is not much leg room"
ข้อดี: "Crew was good."
ข้อเสีย: "Despite booking Hindu vegetarian meal, chicken was served. The seats were too uncomfortable and no space at all."
ข้อเสีย: "Food wasn't the greatest but it was adequate considering shirt trip"
ข้อดี: "Even though the flight was just 45 mins, the crew were able to pop out a beverages round"
ข้อเสีย: "Nothing to mention, all was good"
ข้อดี: "Again very friendly and efficient service ."
ข้อเสีย: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
ข้อดี: "the flight schedule are very good"
ข้อดี: "smooth service with refreshments"
ข้อเสีย: "No working seat audio"
ข้อดี: "Crew service"
ข้อเสีย: "Very old entertainment system. Poor screen visibility. Cramped"
ข้อดี: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
ข้อดี: "Best serves ever will fly every time"
ข้อดี: "Nothing specific"
ข้อเสีย: "No real dramas"
ข้อดี: "Overall just a really great experience."
ข้อเสีย: "Nothing negative to report."
ข้อดี: "the flight time was quick , by the time you took off you practically were preparing for landing"
ข้อเสีย: "nothing disappointing"
ข้อดี: "The flight attendants are professional, attentive, efficient. One suggestion, they didn't know to offer a nauseous passenger ginger ale. I let them know to give her some and she was very grateful. Also too much food! It's so much better than any other airline but very abundant and I feel bad when I only eat a small portion of the items on each tray. Otherwise great crew, plane, boarding, etc."
ข้อดี: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
ข้อเสีย: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
ข้อดี: "Getting up at 4am on a Monday (post Singapore 7s) - couldn't have been a better timing for a free upgrade (as the plane was full). Travelling on Singapore Air is always a pleasure - but that made it even better....."
ข้อดี: "As usual, plane is in good shape and crew are well trained. Nothing wrong with all the basics, but Singapore Air has definitely lost its lustre."
ข้อเสีย: "For heaven's sake, please don't announce a boarding procedure and then not follow it. If you want to have a free-for-all rugby scrum to get on the plane, so be it. But don't announce boarding by rows/groups and then not make even a lame attempt to adhere to it."
ข้อดี: "The staff was very friendly and helpful. I got plenty of meals and they easily accommodated my vegetarian diet!"
ข้อดี: "Did not enjoy the vegetarian menu -cold noodles not appealing. Alcoholic drinks very hard to obtain .. orders taken but not received. Service was friendly though"
ข้อดี: "The flight experience was pretty great overall.."
ข้อเสีย: "I didn't like that interacting with their websitewas not very iser friendly or reliable. While most domestic airlines allow you to easuly interact with your itinerary I pretty much had to just show up and hope everything worked out. Also no alerts or other functions."
ข้อดี: "The food was great!"
ข้อเสีย: "The announcements coming from the boarding crew were not clear or hardly under stable."
ข้อดี: "Extremely polite flight crew"
ข้อเสีย: "-The food was pretty bad -Not much leg room"
ข้อดี: "Singapore airlines was awesome. I really enjoyed the hospitality of the cabin crew. They were very helpful and very eager to fill my needs. I will fly Singapore Airlines again without hesitation."
ข้อเสีย: "Be more descriptive with which connecting flights we need to go on. We were not aware we we're supposed to get on Silk Air as one of our connecting flights, but we did eventually figure it out. It would really help to let us know your subsidiary companies."
ข้อเสีย: "I got billed a higher price than I was quoted."
ข้อดี: "Flight was very comfortable."
ข้อเสีย: "Nothing really. It is just hard work doing such a marathon flight."
ข้อดี: "Airplane and staff"
ข้อเสีย: "No headphones at board"
ข้อดี: "Seat not comfortable but it was an airbus so that’s normal."
ข้อเสีย: "Entertainment was unusable picture sounds skipping all over!"
ข้อดี: "Flight was on time"
ข้อเสีย: "Despite pre ordering, no special meal. Flight attendants were rude"
ข้อเสีย: "Connection time in Bangkok was very short due to late arrival. Transit security screening was backed up and no priority lanes were available for tight connections. Staff did not care about short connections and told me to just stay on line. Departure on aircraft was delayed, allowing me to make connection though delay was of listed on boards. I stressed and ran through the airport after clearing security for no reason if I had know the departure was delayed."
ข้อเสีย: "Boarding was chaotic, the gate agent did not call to board by group number"
ข้อดี: "First and only time on an Airbus 380. Amazing to see how such a large bird can leap daintily into the sky without any effort. Wonderful decor. Very pleasant and attentive flight crew."
ข้อเสีย: "Nothing negative, however was worried that the route might not be economical as such a large capacity plane was virtually empty. On the plus side, had empty seats all around."
ข้อดี: "Everything was amazing! crew is friendly and super nice! the flight was smooth."
ข้อเสีย: "Nothing. everything was perfect."
ข้อเสีย: "Passengers in front were very loud for a night flight and drinking, air crew didn't tell them to be quiet."
ข้อดี: "The crew were pleasant and the aircraft was clean"
ข้อเสีย: "Seat pitch"
ข้อเสีย: "Krabi airport is terrible. Cramped waiting area. Boarding gates too narrow for capacity. Aircon not coping. Worst flight information I have ever encountered."
ข้อดี: "Well done to all the crews."
ข้อเสีย: "My flight from LA was delayed so my checked bag did not get transferred in time to come through with me from Taipei to Bangkok."
ข้อดี: "Quick flight"
ข้อเสีย: "Food was awful Crew before flight in Krabi were quite abrupt Flight was delayed so good job I booked a longer stop over else I would have missed my next flight"
ข้อดี: "The service was great as was the space."
ข้อเสีย: "I would have liked a window seat."
ข้อดี: "Good food accompanied with excellent inflight service from crew members"
ข้อเสีย: "Insufficient of good movies"
ข้อดี: "Everything was as usual. Boarding can be improve a bit."
ข้อเสีย: "This time I found the food was below Thai Airways standard (which was usually good to great)."
ข้อดี: "Courteous and professional stadd"
ข้อเสีย: "Some hurry up but not overly so"
ข้อดี: "Very short flight"
ข้อดี: "Inflight good. Food average. Unfortunately there was AirCond snag and delayed for over an hour, arrived KULAP safely."
ข้อเสีย: "Attentive and helpful cabin crew."
ข้อดี: "return flight on a brand new plane - always helps Excellent movies selection"
ข้อดี: "Crew was very professional. A warm meal was a pleasant surprise on such a short flight."
ข้อเสีย: "Seat too narrow. I was in a bulkhead seat with solid armrests. It was the tightest seat I have ever experienced."
ข้อดี: "Nice staff and amazing plane."
ข้อดี: "Cabin crews & modern fleet."
ข้อเสีย: "Initial flight was cancelled. Crew was not helpful or informative. Was not compensated for delays at all, missed wedding functions!!"
ข้อเสีย: "The flight was an hour late therefore I was worried I’d miss my next flight. The “kosher” meal I was given was just an apple! Hardly a meal... and the flight attendants were quite annoyed as if they were bothered. I don’t think I will fly with Thai Airways again."
ข้อเสีย: "Right from how rude the flight attendants are to how the ground staff can forget of something as basic as informing passengers that their flight has been delayed by 6 hours. Furthermore, the no one from the ground personnel to the flight crew have any answers to why passengers upon boarding their flight are kept waiting for an hour on the plane before actual take-off. While on flight, flight attendants initially refused to serve us food stating that we should've ordered in advance. This was NOT mentioned during booking & clearly stated that food would be served as complimentary as per any International flight. I've been flying international for the past 10 years & have never come across such an incompetent lot. This was our honeymoon trip to Thailand & we 'Thank' Thai Airways for ruining it. Will never ever make the mistake of flying with them. And will make sure our friends & family do the same."
ข้อดี: "Food n staff"
ข้อเสีย: "Check in was confusing about which terminal to check in No phone QR scanners Must check in at terminal"
ข้อดี: "Flight attendants very friendly and attentiveNothing"
ข้อดี: "nice crew"
ข้อเสีย: "very old style business class seats"
ข้อเสีย: "Airstewardess was had a fake friendliness. Like they'd smile and say yes to the request and nothing happens and need to call them again. And another stewardess takes the request and same thing happens finally when they do come back with the blanket and new request for headphones its with the worse face ever. Jesus"
ข้อดี: "Fairly spacious, the food was nice and we were given beverage's at a good pace."
ข้อเสีย: "I was not told to put my seat belt on for landing... I was actually not aware of landing as I was asleep, but landing woke me up and it was a little concerning, as most crew's check seat belts on approach to landing."
ข้อดี: "Great carrier flown with all the others thai airways best!"
ข้อเสีย: "Had to ask for blanket not on seat ready for use."
ข้อดี: "very comortable seat in business class. very pleasant flight attendant pretty good meal"
ข้อเสีย: "flight did not pull up to the gate. Everyone had to walk down the stairs and get on the bus."
ข้อดี: "Not much. First time flying Thai Airways long haul business class...lots of room for improvement"
ข้อเสีย: "The headphone connection was poor. Announcements could not be heard, crackling noise was constant. Food was tasteless, service was poor and infrequent"
ข้อดี: "They maintained darkness inside the cabin, thus I could relax well."
ข้อเสีย: "Food was not good, also they served dinner at 5 pm which was very early for me. I had late lunch at 1:30 and was not expecting dinner at 5 pm. I did not feel hungry and so refused the meal. Unfortunately they served only a cup cake later in the evening. It was a 6 hour flight, thus a small cup cake late in the evening did not suffice."
ข้อดี: "Nothing - I had to cancel from China - took time. I then booked myself"
ข้อดี: "Whole package very good"
ข้อเสีย: "All good"
ข้อดี: "I liked that there was Food service even though the flight was short."
ข้อเสีย: "There was Lots of turbulence. The Entertainment system wasn't working well"
ข้อดี: "Flight staff friendly and helpful"
ข้อเสีย: "Long wait at checkout in. Slow."
ข้อดี: "Empty plane, literally half of a 777-200ER was empty on my flight, could have chosen any seat I wanted!"
ข้อเสีย: "The plane is extremely aged. Please retire it, looking at the wings this is near EOL."
ข้อดี: "ANA is an outstanding airline with some of the best crew around. I make the trio to / from Bangkok 2-3 times a year and this is the only airline I fly"
ข้อดี: "Food was good, stewardesses were really courteous."
ข้อเสีย: "Seats were cramped. Boarding was a bit chaotic, flight boarded at 1am but they didn't dim cabin lights at all during the flight."
ข้อดี: "I would fly with them again"
ข้อดี: "The food was not bad"
ข้อเสีย: "Service bad, Food bad, realy loose Quality. I have more then 40 Thaiairways fliGHT in a year."
ข้อดี: "Good value over all, good on board entertainment"
ข้อเสีย: "Food could have been better"
ข้อดี: "Excellent experience and service. Appreciated the transfer process and shuttle service in Manila fromTerminal 2 to Terminal 1 to make the connection to NYC. Very smooth and efficient with a a 2 hour window to do all the security checks etc. Very good communications."
ข้อเสีย: "All very good except the VGML could be better and more creative."
ข้อดี: "food and service"
ข้อเสีย: "Improve Size of Visual Monitor"
ข้อดี: "Gates was opened on time and the staffs already scanned the boarding pass while waiting for the actual boarding. This is efficient and saved time."
ข้อเสีย: "Passengers were already queueing in the checkin while waiting for Oman Air to finish their checkin. This created piles of passengers waiting for the checkin counters to open."
ข้อเสีย: "Very dense seating. Essentially it's like a budget airlines: very dense seating, no IFE. Blankets are given only on request"
ข้อเสีย: "The terminal for Phillipine airlines is greatly lacking. There are hardly any amenities and unless you get there before 0900 the next connecting flight is not until 2300. There need to be improvements on at least one for us to ever fly this route again."
ข้อดี: "Great Flight Crew very Pleasant"
ข้อเสีย: "It was a small plane but comfortable and comfortable flight"
ข้อดี: "Good food."
ข้อเสีย: "The lost my luggage from Manila to Bangkok. I had to travel on to Phuket without my luggage for 4 days. It was mind over matter to get to speak to anyone. I called 3 to 4 times a day to get my luggage. What a nightmare. I had to by extra clothes to survive. Nothing like flying 15.5 hrs, 5 hrs."
ข้อเสีย: "Ventilation/in flight air conditioning, checkin lanes and waiting time"
ข้อเสีย: "The PAL terminal in MNL is one of the worst airports in the world. PAL's in flight service is fine. But they really need to improve their terminal if they want to keep customers"
ข้อเสีย: "Seat was uncomfortable and fake leather. Staff were surly."
ข้อดี: "Crew was very welcoming"
ข้อเสีย: "A little more leg room."
ข้อดี: "The flight, service, hospitality."
ข้อดี: "More stores are taking US $, there is a small duty free shopping area. These are improvements."
ข้อเสีย: "air conditioning was not working in the terminal. It far too small for the amount of passengers. Connecting flight was delayed for two hours!"
ข้อดี: "Business class from Bangkok to San Francisco was good overall, especially for $1400 one way. Food was not very good for business class, was more in line with JAL, EVA, Korean or ANA econo class but again, for the price, no complaints. Great friendly service, quick boarding. Priority Pass didn't have a lounge in Manila but thankfully, Philippines Air had their own lounge with great food and drinks for 1st Class and Business class ticket holders. Plane from BKK to Manila was NICE and comfy, all latest technology with beautiful fully adjustable chairs that lay flat. Would fly with them again!"
ข้อดี: "First let me say I am a big fan of Philippine airlines. The customer service is outstanding, I am always made to feel very comfortable and the movie selection is great. I would give them a 10/10...if it weren’t for the surprisingly below-average special meal selection....read on..."
ข้อเสีย: "I have been a gluten-sensitive foodie for 7 years. I am not vegetarian. I still eat sugar, salt, spices, dairy, and fat. I have order a GF special meal for the past 3 or 4 trips I’ve flown but I always end up asking for one of the regular meals instead because the GF meals are SO awful. They are completely devoid of all salt, sauces, spices or any flavor, and are so bland that it’s like eating astronaut cardboard food. For example...the last flight I took (Manila-San Francisco), the regular meal options were a chicken sausage dish with some mashed potatoes and veggies, a wonderful colorful julienne vegetable salad, a flan pudding (GF by nature) and some bread with butter. The other option was a delicious smelling pork belly over rice (seriously some of the best pork belly I’ve ever had) and some veggies with the same sides. Everything was gluten-free except for the bread roll and looked much more colorful and fresher overall. By contrast, the GF “special” meal that I received was a plain chicken breast with no salt, steamed veggies that were overcooked and mushy to the point of colorless baby food, with no spices or sauces, a watered-down fruit salad, a rice cake with no butter and a banana instead of dessert. I was amazed at how bland and flavorless it was. Gluten-free does not mean sugar-free, low-fat, or dairy free. It simply means the absence of wheat flour. I still like sauces and spices. And I still like butter. A non-fruit dessert would have been nice. And since when does gluten-free mean flavor-free? I would have MUCH rather preferred the regular meal option with just a gluten-free rice cake substitute. Thank god they had extra regular meals for me to eat instead. Point being…if you’re not extreme celiac and just gluten-sensitive, I recommend ordering off the regular menu and just omitting the bread roll. The flavorless meal isn’t worth it!"
ข้อดี: "Food was good. My dinner was beef with noodles. Check in was fast. Boarding and plane departure was on time. We arrived Manila Airport 15 minutes early."
ข้อเสีย: "There was no entertainment on board."
ข้อดี: "The airline is great! The airport is horrible, not enough toliets, no place to sit down to eat. Standup tables is all! Too small for for passing travelers, not enough place to sit!"
ข้อดี: "Great food and free wine. American carriers should learn about service from Phillipines Airlines!"
ข้อเสีย: "Better entertainment options would be nice, but I needed a nap anyway."
ข้อดี: "LLeg room for seats. Newer aircrFT Staff pleasant Food edable"
ข้อเสีย: "Same shows and movies on different segments of flights. Same shows etc 4 weeks later on return trips, 15 to 11 hours long time. Also limited selection Red wine undrinkable What would stop me flying again next year! Manila Airport!!!! Small cramped smelly. Most food shacks do not take credit card and no atms to get cash, come on this is 2018. Also my wife was unable to get her seats confirmed in Thailand for comection in Manila to Vancouver which meant having to line up in the basement in Manila and then argue that we wanted our seats together for the long haul home."
ข้อดี: "Arrival to first flight was clean and comfortable"
ข้อเสีย: "During flight- attendant would put her hands all over the cups when filling up water etc. I could not even get water after watching how she handled things that guests would be drinking out of. The flight was - freezing. I turned my light on, no one came to me. I then went and found an attendent (2 different times) and discussed that it was very very cold. I asked to see if they had another blanket, they said no. They didn't do much to change the temperature. I watched for 15 minutes, and no one went to change it. Once they did, it didn't help the situation. Later I requested again, and similarly nothing happened. The food- terrible. Dried up hashbrowns, that were overcooked. Meat, I couldn't even eat."
ข้อดี: "Normal flight. It was fine"
ข้อเสีย: "The transit lounge was awful. Only water available & only 1 ladies toilet. Very crowded & noisy. The staff sat outside the lounge talking & did nothing about what was going on inside the lounge. Needs alot of attention"
ข้อดี: "On Time. Courteous crew, great service"
ข้อเสีย: "Comfortable seats, good food, decent wines, inexpensive tickets"
ข้อดี: "The airport exclusive for PAL, smooth landing."
ข้อเสีย: "The leg room was too tight , the seats look dirty and old. They run out of choice of food, so they keep on apologizing that you don’t have a choice. But take what ever they have."
ข้อเสีย: "The flight attendants weren't moving fast enough The orange juice they gave me was bad (stale) - seemed like it's already past it's expiry date"
ข้อเสีย: "The choice for the movie was horrible !"
ข้อดี: "It was an almost perfect flight. We just had the wrong travellers sitting behind us. it was a late night flight and these teenagers were playing UNO. So can you imagine the noise they are making???"
ข้อเสีย: "Nearly threee hour tarmac delay. Every time I fly with them there is a horrible delay."
ข้อดี: "Arrived on time."
ข้อเสีย: "Because of Long lines at Thai immigration, I made it the gate as my Group was boarding. I was afraid I was going to be late."
ข้อดี: "The ipad loaded with movies and magazines"
ข้อเสีย: "The food needs improvement"
ข้อดี: "On time! Good for Manila"
ข้อเสีย: "PAL app didn't work. Put in screens!!"
ข้อดี: "Getting onboard"
ข้อเสีย: "Being in a cramped seat for 4 hours and I’m 6’2” with disabilities and I can not get no accommodations from your airline"
ข้อดี: "Crew staff were nice and friendly"
ข้อเสีย: "Lousy plane business class. Seats recline 20 degrees For entertainment. One has to download app Before flight"
ข้อดี: "One of the flight attendants from my flight to Manila from Bangkok was very helpful in getting the ground crew to help me transfer from terminal 2 to terminal 3 by using the transfer bus. One of the taxi drivers wanted to take me for 800 pesos. But not only did I not have to deal with traffic on the street but be cause we were riding on the tarmac we saved a lot of time. Thanks to the helpful flight attendant."
ข้อเสีย: "We left late from Bangkok and I was afraid I would not make my connection."
ข้อเสีย: "Philippine Airlines makes it hard to upgrade seats. No on board entertainment."
ข้อดี: "4 flights all delayed more than 4 hours."
ข้อเสีย: "Whoever is in charge of their logistics need to be fired. rheu. An figure it what plane needs to be at what gate when. They tired to buy us off with tuna sandwiches. Their Terminal in Manilla is hands down the worst I have visited. On the flight my TV was broken so I was forced to watch the bald spot on the guy in front of me for 13 hours. Will never fly again."
ข้อเสีย: "Connecting flight was delayed 1.5 hours which became 2.5 hours without notice. Had to run through airport to catch flight back to LAX which almost did not happen. Luggage did not make it despite prior assurances. Luggage was finally delivered more than 24 hours later. Employees were without information and only apologetic after much protest. No compensation offered. Writing formal complaint."
ข้อเสีย: "The fact that u would not let me board without a leaving ticket. I have a wife and daughter there, and also PI ID. I missed my daughter's birthday. I will never forgive that"
ข้อเสีย: "Of the four total flights, to include connections, Philippine Airlines was delayed on all legs. The delays were all after boarding and while sitting in plane. Delays ranged from 30 minutes to 75 minutes and all four flight delays were reported to be due to delays in getting baggage on the planes or getting the meals loaded on the planes according to the pilot's reports. Of note, on all four flights, the crew ran out of food before getting to our isle and had only one option remaining with no alternatives for those allergic to any portion of the meal. I would absolutely never recommend Philippine Airlines to anyone. The reduced cost of tickets was absolutely not worth the experience."
ข้อเสีย: "Seats were very small. Think Asian size. I am 5foot 10 inches and it was a struggle to sit there for 3 hours. There is no tv on the plane. They want you to use your personal device which I would not do as this would drain my battery. There is no charging station on the plane. 3 out of the 4 PAL flights were delayed each by two hours or more. I would not take this airline again. I got a cheap fare of $600 roundtrip and now I know why it was so cheap. The airport in Manila is so shitty limited seating and limited choices of food."
ข้อดี: "Ice cream"
ข้อเสีย: "No monitor"
ข้อดี: "Crew were nice."
ข้อเสีย: "leg room only enough for shorter people. Tall people will have their knees pressed against the seat in front. If you are tall and ask for a bulk-head seat, you will be asked to pay a huge increase in price. Zero consideration will be given to weather the seat is adequate. If you want an adequate seat, you must pay as if you wanted luxury. Also, the food was horrible. Also, even some international flights will have NO entertainment system at all and no means to charge your cell phone so you can entertain yourself."
ข้อดี: "On Time"
ข้อเสีย: "Terminal in NAIA"
ข้อดี: "For group check inc check-in personnel were inflexible. Nearly missed flight despite being in airport 2.5 hours before flight."
ข้อเสีย: "Personnel were not listening to situation and issues that would be affecting passengersdespite taking to supervisor."
ข้อดี: "The movie selection was good which made the 14 hour flight bearable. The flight crew was very polite and helpful."
ข้อเสีย: "The flight was delayed until the following morning which reduced our trip by a day so we lost money on our hotel for a night. The airline didn't automatically adjust our connecting flight so had to call and make the adjustments. Also, it was really hard to check our flight information online since we went through a third party to book the flights. It's like they don't communicate with each other so neither seemed to be able to release the information to us."
ข้อดี: "The pilot tried to stick to the schedule."
ข้อเสีย: "My seat didn't recline properly. A lot of turbulence (over 90% of flight time) due to the monsoon season, I guess. The aircraft was somewhat small, Airbus A320-200."
ข้อดี: "Not much"
ข้อเสีย: "Service was bad, delayed flight, etc."
ข้อเสีย: "More food variety"
ข้อดี: "Very smooth and easy process boarding and taking off"
ข้อเสีย: "No entertainment"
ข้อเสีย: "delayed landing because of chinese reasons"
ข้อเสีย: "delayed 2 times."
ข้อดี: "A nice experience overall. Flight was quiet so plenty of personal space."
ข้อดี: "Everything went smoothly from check in to arrival. Bags were delivered timely. Flights were on time."
ข้อเสีย: "No entertainment options. Little to no food service."
ข้อดี: "Average flight"
ข้อเสีย: "Changed the time of my flight early by more than 2 hours, with no communication. I therefore missed the flight. I was informed there was a flight that evening but they refused to move me as I had booked through an agent. Waited more than 6 hoursnin the airport for next flight and was offered only a meal voucher worth £4. Later flight was delayed, resulting in me missing my friends pre wedding henna party and arriving more than 8 hours late. Not a single apology given!"
ข้อดี: "Except for a 1-hour delay, overall the flight was good, smooth and enjoyable. Loved the inflight meal. For the price we paid we got meal and 30kg baggage allowance, we thought that was just value for money. And they departed from KLIA and not klia2 which is more convenient."
ข้อเสีย: "Flight wasn't on time to and from HKG."
ข้อดี: "The staff were very kind, the seat had a great amount of leg room."
ข้อเสีย: "There was no alcohol on the flight."
ข้อดี: "Getting out of the plane"
ข้อเสีย: "getting in the plane. No working tablet. Poor food."
ข้อดี: "Crews are nice."
ข้อเสีย: "Seems like Malindo is starting to degrading the service quality. The flight I took before: they change the airplane to batik which was worse with no entertainment, smaller seat pitch, etc. I book Malindo for a reason and paid for what expected using Malindo!! If they had to change the plane they should've given better one or given back compensation to passengers! Now this flight, they didn't activate the entertainment till way later and turned off way too early. They didn't give any earphone as supposed to. Malindo's service has become bad."
ข้อดี: "For the price that we paid, it included 30kg baggage and refreshment (orange juice, water, coffee, a slice of pizza and a muffin) - it was worth it. The legroom is spacious, the seat was comfortable and the cabin crew was awesome. Flight was on time, check in was acceptable (considering people travelling from Bandung has a lot of check in baggage due to shopping)."
ข้อดี: "The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance."
ข้อเสีย: "The food is rather meh, does not stand out"
ข้อเสีย: "The flight was over 5 hours delayed and they offered no compensation or extra meal."
ข้อดี: "Leg space and good arm rest"
ข้อเสีย: "No in flight entertainment (movies)"
ข้อดี: "The seats are more comfortable compared to the other budget airlines."
ข้อเสีย: "The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies."
ข้อดี: "I have flown Malindo before and I have been happy about tbeir customer service."
ข้อดี: "In flight meal."
ข้อเสีย: "Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again."
ข้อดี: "Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty."
ข้อเสีย: "The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight."
ข้อดี: "Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty."
ข้อเสีย: "The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight."
ข้อดี: "Service and comfort with blanket, and entertainment movies."
ข้อเสีย: "Luggage collection rather late in Bali."
ข้อดี: "Same as previous, no fuss."
ข้อดี: "No fuss, well organised."
ข้อดี: "Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!"
ข้อเสีย: "Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!"
ข้อดี: "Good service and good plane."
ข้อดี: "food, service"
ข้อเสีย: "nobody replaced the toilet paper in the bathrooms, when it was finished. Checking in started later than normal."
ข้อดี: "You can check-in luggage for free. Not like Airasia"
ข้อเสีย: "Delays, of course."
ข้อดี: "The best thing is the free luggage allowance of 30kg each. They had some snacks and entertainment as well."
ข้อดี: "I was very impressed given it is a budget airline."
ข้อดี: "somewhere between a budget airline and a premium service. For the excellent price i was excitement pleases with the service and comfort. Would definitely fly with malindo again."
ข้อเสีย: "my expectations were more than met."
ข้อดี: "Love the width of the seat, the free 30kg luggage allowance and food. All provided without extra cost."
ข้อดี: "Malindo Air impressed me above and beyond with their services, from start to finish! I don't think I've had a better experience with an airline before - keep up the amazing work Malindo!"
ข้อดี: "Read trip advisor Will never use them again They will have an accident and it will be their fault"
ข้อดี: "Comfortable and modern plane with good services and good communication. We had a minor delay due to poor weather but pilot and staff communicated the situation well and took safety precautions. Good entertainment options and food."
ข้อดี: "The plane was quite new, very modern, and well equipped with entertainment features. Services were good and all staff spoke English. Good amount of leg room in the economy seats as well."
ข้อเสีย: "There are small snack & water given previously, but now only water."
ข้อเสีย: "Terrible call centre. No reply on the list luggage phone number. Absolutely terrible service"
ข้อเสีย: "Flight had a new schedule without prior notice We're unable to take this flight. Did not get any refund"
ข้อเสีย: "Cabin very hot. Aircond broken??"
ข้อดี: "Horrible, tv not working. I asked for no vegan and they forgot to bring my food. After I mentioned, they finally brought and was vegan! Plane very unconfortable and old. Totally different than the connection place that was way less time on air."
ข้อดี: "Good legroom and friendly crew"
ข้อเสีย: "They said that they provided best quality beverages (they gave example as Starbucks), but just mineral water coming out"
ข้อดี: "Every thing in the flight was excellent."
ข้อเสีย: "Except at the airport service at Kuala Lumpur.You have to make sure to announce , when you change the gate."
ข้อดี: "Boarding process was great, who went in first just as supposed to be so minimizing crowded in the cabin alley."
ข้อเสีย: "No on-flight meal available to purchase. It's lunch time and the airline expected everyone had lunch before?!? 15 minute delay, understandable. Seat pocket was not cleaned, someone spilled chocolate drink before and the cleaning service missed to do the job."
ข้อดี: "It was on time there was plenty of space for carry-ons"
ข้อเสีย: "The staff yelled at passengers and at two points hig me (hard) in the head with luggage and an elbow)"
ข้อเสีย: "MH hospitality has gone down. Those days they were the best of the best. Now, there is hardly any hospitality at all. Very disappointing."
ข้อเสีย: "My entertainment system was not working, so was my seatmate's."
ข้อดี: "The food"
ข้อเสีย: "I was given a window seat but without a window. I felt I cannot breath. I saw many empty seats around"
ข้อเสีย: "It will be nice if there’s choice for vegetarian meal"
ข้อเสีย: "The KUL to DPS leg was on one of the oldest planes I’ve flown. A 737 with no seat back screens. They handed out 2 inch thick “tablets” in Business class, with no touch screen and only a handful of 10 year old movies."
ข้อดี: "Everything was smooth. MAS staff attitude has changed to the better tremendously. Friendly staff, orderly boarding, pilot announcements were clear with good command of English."
ข้อเสีย: "BKK to KL flight food needs some improvement. Presentation and taste. I had the fried fish with rice. But it was really tasteless."
ข้อดี: "Hard landing which gave passangers a shock."
ข้อเสีย: "Food Seats cramped"
ข้อดี: "Friendly crew. Comfortable and quiet flight"
ข้อเสีย: "Dinner service slow"
ข้อดี: "Food provided in Mumbai to KL flight was satisfactory."
ข้อเสีย: "In flight from Mumbai to KL, requested orange juice was never served. Insufficient toilets in aircraft. Appeared that toilet numbers were compromised with additional seats so to gain more profit. Also toilets far away from the seats. Long queues 3 x 3 seating arrangement is hopeless for 5 hour journey as person at window needs to disturb both middle and aisle seat holder."
ข้อดี: "Food was good."
ข้อเสีย: "The delayed flight and consequently lost luggage afterwards."
ข้อดี: "food was good and overall good economy class flight"
ข้อเสีย: "distance between rows seems shorter than other airlines such as Emirates"
ข้อเสีย: "Staff still very grumpy.. food is bad but much than flight leaving from Malaysia."
ข้อดี: "On time. Good food Good flight attendant service"
ข้อเสีย: "* Business lounge was pathetic with NO food, only drink and snack. * Boarding was not efficient and took longer that it should have so had a late take off. * Business class.... Ran out of food!?!?! What the heck! only water available for 6 of 16 seats! Pathetic * Terminals not updated so had to take transfer to another terminal to get my arranged ride."
ข้อเสีย: "Delayed of baggage claims for 1 hour, flight retimed/delayed for more than 1hour"
ข้อดี: "The service"
ข้อเสีย: "The food"
ข้อดี: "Larger seats"
ข้อเสีย: "Food was below standards. Really need to improve."
ข้อเสีย: "I request for extra water but I was just given the glass which was on my tray. The Stewart told me he would come back but never did... not very nice One Air Asia, sûre you have to pay for the drink but you don't stay thirsty, and finally ticket is much cheaper..."
ข้อดี: "Good on the plane and in the business class lounge was excellent"
ข้อดี: "Nothing remarkable"
ข้อเสีย: "Nothing unremarkable"
ข้อเสีย: "Transfer from domestic to international terminal in KL was slow as only 1 customs officer was working"
ข้อดี: "Food, entertainment, staff and confort all up to the usual MAS standard"
ข้อเสีย: "Plane was 45min late departing and I was meeting my partner connecting in KL. There was supposed to be a 2 hour layover - instead we almost missed my flight. Fortunately, he was able to hold the plane and I made it. My baggage didn't though - and was only delivered to the hotel at midnight after a convoluted process claiming it at Tan Son Nhat Airport. Not really good enough given we paid extra in order to be able to travel together. Pick up your game MAS - 2 planes out of the sky and you won't regain customers like this!"
ข้อเสีย: "I fell asleep during the meal serving. Instead of waking me up or putting my meal on my tray, it wasn't served at all."
ข้อดี: "Free beer and wine. Good inflight entertainment. Food ok."
ข้อเสีย: "Seats uncomfortable and not enough leg room for someone 6'02". They ran out of the chicken meal and I was stuck with the fish which wasn't that great."
ข้อเสีย: "On both flights, i did not get the seats i had specifically booked..."
ข้อเสีย: "Rude staff on ground and cabin crew. Delayed. Lost baggage. Terrible customer service. I would never fly again."
ข้อดี: "Nothing much"
ข้อเสีย: "It was freezing on the first flight and although I gave requested for a drink twice this was never brought to me. The Flight attendants were rude and not helpful."
ข้อดี: "On time departure, nice aircraft and entertainment."
ข้อดี: "We missed our flight connection in KL due entirely to our fault. M-Air staff helped us get onto the next flight. Economy was full so we paid for an upgrade to business class but we were seated in first class. Wonderful crew, service, cabin and flight."
ข้อดี: "Cabin crew friendly and helpful."
ข้อเสีย: "Red snapper was over cooked and rubbery. MH used to have great food. What happened??? IFE system was poor although flight was only over an hour in length - not a major issue."
ข้อดี: "The plane was decent. The offering on the IFE was a good mix. Food was ok"
ข้อเสีย: "The IFE froze. I alerted the crew but it took them nearly 1.5 hours to do a reset of the system. I barely managed to watch a movie and only managed that due to the fact that I had my own earphones. They collect their headsets way too early."
ข้อเสีย: "our vegan food was not provided"
ข้อดี: "The korean spicy chicken was delicious!"
ข้อเสีย: "The 2 male flight attendants who served our rows did not smile once. Very unfriendly and seemed like they just wanted to do the minimum. We were also extremely unhappy that during check in was advised that our seats were not allocated together when we booked the tickets together and are also Enrich frequent flyer members. We had to demand to speak to a manager for them to change our seats."
ข้อดี: "Crew were friendly and professional."
ข้อเสีย: "Cue to check-in was ridiculous! Employ more staff so that the wait time is comparable to other airlines. Alcohol - why is there no alcohol on the KUL/BKK leg? I thought that this was an international flight."
ข้อดี: "Nothing in particular."
ข้อเสีย: "Crew were not responsive, lacked initiative and had an upsetting attitude when serving. Food was stale, toilets had pee on the floor: Stewardess didn't bother to clean up, she just sprayed an air freshener instead."
ข้อดี: "Comfort ok"
ข้อเสีย: "I'm a 4 years Globe trotter Malaysia airlines is one of the worse companies I know my backpack new generation for great traveller by few months before at $600 form Kathmandu been torn up ( tear ) with shoes print on my backpack I'm not recommend this companies to anyone it was my first and last time I used ."
ข้อเสีย: "I received an eticket confirmation by email, but when arriving at the airport for checkin, Malaysian airlines did not have the ticket in their system"
ข้อดี: "Service and comfort"
ข้อเสีย: "Not on time"
ข้อดี: "The flight was quick and the service was good."
ข้อเสีย: "The flight was delayed and arrived almost one hour later than scheduled arrival."
ข้อเสีย: "MH 0178 to KL was late and I arrived to KL at 9.30am. My transit flight already gone and the airport crew directed me another gate and gave me a new ticket for MH 0717 at 10.40 am."
ข้อดี: "Very good service , small seats , good food"
ข้อเสีย: "Everything but price. Wouldn't take it again."
ข้อดี: "Boarding and takeoff ,, in time"
ข้อเสีย: "The food should be according to international standards,, The food on board is so spicy,,"
ข้อดี: "It was barely two hours and that kept me from having to go to a Malaysian hospital."
ข้อเสีย: "Having Multiple Sclerosis & extreme neuropathy plus being postop with two major abdominal surgeries just weeks before, I called customer service and they guaranteed my medical needs would be met at the gate. They were not and not having a bulkhead seat on the first 2 hour leg from Bangkok to Kuala Lumpur caused me massive pain and circulatory issues - in spite of surgical note requiring it. Not good assistance over phone or in Bangkok."
ข้อเสีย: "Flight was 30 minutes late with no terminal announcements of the delay."