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ข้อเสีย: Better Movies and music
ข้อเสีย: It’s a hop and a skip, just 2 1/2 hours. But. Nice flight
ข้อดี: Courteous crew
ข้อเสีย: Entertainment console only partially working. Toilet vacant/occupied indicator not working fully.
ข้อเสีย: Wish SAA doesn’t stop their operation, friendly cabin crew and tremendous professional on deck crew
ข้อดี: Food and service as well as pilot trying to speak other languages. Great to hear him trying. he put a smile on the teams face. Sounded liked a good leader and that is encouraging, especially as the airline is going through a tough time.
ข้อเสีย: Seat comfort and tech access to USB ports etc.
ข้อเสีย: everything ok
ข้อดี: Good size screen.
ข้อเสีย: Check in Lagos.
ข้อเสีย: Absolutely nothing could be improved. The staff were the friendliest I’ve come across and the food was great too.
ข้อดี: The crew was good and friendly. The seat was good for a domestic business class
ข้อเสีย: The food was not good. Chicken was very overcooked and the mashed potatoes tasted like they came from a box
ข้อดี: The seat was very comfortable
ข้อดี: The seat and the crew were fantastic! The crew was so friendly and helpful and always checking to make sure that everything was ok. Also, they proactively cleared trash from my area
ข้อเสีย: The food was fine, but not exceptional
ข้อเสีย: The big four-engine Airbus has no electrical outlets or USB ports at each seat. Entertainment screen was intermittent.
ข้อดี: Crew were amazing
ข้อดี: friendly crew
ข้อเสีย: flight was delayed 2-hours, I pre-paid for a seat but was relocated to a different less convenient seat.
ข้อดี: Crew was amazing!
ข้อเสีย: In flight entertainment
ข้อเสีย: Lovely Airbus 340-600, with no USB or electrical ports at any seat, and the screen at my seat was inoperative.
ข้อดี: Beef for lunch
ข้อเสีย: The wine, the eggs and the bathroom never clean
ข้อดี: The food was good.
ข้อเสีย: Check-in was extremely slow. Some of the screens for the movies did not work. This was not good. The maintenance on the plane is bad. That’s quite a scary thought!
ข้อเสีย: Various tv screens would not stay in place in row 47 where I was sitting
ข้อเสีย: Seat antiquated, food was more economy than business
ข้อเสีย: Seat antiquated, food was more economy than business
ข้อดี: Crew was amazing both the ground staff and the FA on board. Food was nice.
ข้อเสีย: No USB charge or personal video entertainment. It's an old plane that desperately needs upgrades. For the price point of the route compared other carriers, the only benefit you are getting is a direct flight.
ข้อดี: A very comfortable flight (with a full plane and in economy). The crew was clear, gave good instructions and were available to help. Even though the flight started bumpy, they will still able to complete service on a short flight.
ข้อเสีย: Despite my status with Star Alliance (Gold...the highest), I still was not allowed to take my roller carry on into the plane. There was plenty of space as they were allowing NO one in economy to take a roller carry on. Despite requesting it twice (I was at the end of a long, 3 day journey from the US to Harare) I was denied. This was unnecessary and spiteful to those of us who fly frequently.
ข้อเสีย: Great short flight
ข้อดี: The entire process was awesome
ข้อดี: The crew was good and the seats were comfortable and had enough space.
ข้อเสีย: There was no wifi and on a long flight like that I sort of felt out of date with the world.
ข้อดี: The crew was great, the food was fine; it was all very much as good as could be expected. It was a very positive experience relative to industry norms.
ข้อเสีย: Boarding (and deplaning) is inherently tedious; I'm not sure what could be done to fix it. And sitting on planes for 17 - 19 hours is just brutal. This is not South African Airline's fault, it's a problem across the board, and i don't see this changing anytime soon. Also, the human air-travel carbon footprint is completely unsustainable, which is also not the (particular) fault of South African Airlines. In fact, it's my fault for participating...
ข้อดี: it's nice to be on the same plane all the way to the US va flying through Europe or the Middle East and switching
ข้อเสีย: old airplane had no power point at the seat
ข้อดี: Business Class on the Code Share, South African Air was superb
ข้อดี: Crew very civil & well dress, plane was very clean,great hospitality
ข้อเสีย: They used some kind of spray while we were sitting in the plane and made it hard for me to breathe ,hopefully they can do that before boarding
ข้อดี: Entertainment system was great, leg room was comfy and I had an aisle seat plus an empty seat next to me so I could nap and move around okay. Our airhostess was awesome!
Someone was sick on the flight so we left 35 mins late, so missed my connection to Newark but they promptly rebooked me for 3 hours later :) thanks for excellent service!
ข้อเสีย: The crew was not very friendly and that affected my entire experience
ข้อดี: The crew was great. Food was not bad either
ข้อเสีย: Not so comfortable. SAA needs to upgrade- seats and technology. It feels tight and crowded. You can’t even charge your phone
ข้อดี: Amazing crew
ข้อดี: Crew were amazing
ข้อเสีย: Super sad the regional flight stopped offering the nice box lunches
ข้อเสีย: Both food and entertainment have declined over the past 20 years
ข้อดี: The crew between Joburg and Accra were friendly and fantastic. Less so the crew from Accra to DC
ข้อเสีย: SAA’s food quality has declined over the past 20 years. And entertainment seems to be running a bit behind compared to other airlines.
ข้อดี: Service was great
ข้อเสีย: Airplane lack modern entertainment
Poor customer service
ข้อเสีย: My bags never arrived on time.
ข้อเสีย: I am tall, and I did not have a favorable seat. Many think all tall people like the aisle seat
ข้อดี: Crew was really awesome
ข้อเสีย: More information regarding seating preferences
ข้อเสีย: Plane is old and systems worn out. Seats uncomfortable, little leg room, no premium economy and entertainment system didn't work. I have flown nearly 2 million miles and this has to be one of the worst planes I have been on.
ข้อเสีย: We placed a bid to upgrade and it was accepted at the last minute - we were traveling from the USA and something went wrong with our credit card so SA was unable to charge the card. When we arrived at airport a couple hours later the bid was no longer valid and the ticketing people informed us it would be $220 more per person than the bid that was accepted. Felt like it was a scam. We declined to purchase the upgrade at the increased price
ข้อดี: There was a female cabin crew (I can't recall her name but I guess she was the only female serving food) on Flight 209 from Accra to Washington on September 3, 2019 - her negative attitude absolutely disqualifies her to be a cabin crew on any flight. Besides that, the seats were comfortable.
ข้อเสีย: First time flying SA...generally, I enjoyed the flight just that all the cabin crews need to have intensive training on great customer service and professionalism.
ข้อดี: Crew was good, friendly and helpful
ข้อเสีย: Was not able to watch any movies throughout the flight
ข้อดี: Was surprised with a meal and all beverages were free including alcohol.
ข้อเสีย: Entertainment limited to predetermined programming on screens every 5th row or so.
ข้อดี: just arriving home safe
ข้อเสีย: No choice on Breakfast meal. No halaal meal
ข้อดี: reliable, on time, clean and efficient.
ข้อเสีย: Boarding was a bit of a cluster. Partly the JNB airport design, partly the lack of order and organization.
ข้อดี: Not on the flight
ข้อเสีย: Connecting flight was late
ข้อดี: Not much
ข้อเสีย: The flight was delayed and now one wanted to help in order to make my connecting flight in Johannesburg to Windhoek. I missed it with 5 minutes.
ข้อเสีย: The food that they give you on the plane could have been better. The lunch they provided was terrible.
ข้อดี: Cattle car
ข้อดี: New plane
ข้อเสีย: Be entertainment offering Lighter style of food offering
ข้อดี: Welcoming crew and good service
ข้อเสีย: Upgrade to business
ข้อดี: For a flight of 1 1/2 hours, we were served a delicious hot lunch.
ข้อเสีย: The boarding process was just a free for all.
Could not get tv to work, no help from crew.
It would have been nice to get our passport control forms on the plane, instead of at airport. Other flights comeng in had theirs.
ข้อเสีย: Really great and kind service.