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ข้อดี: Free snacks and free soda
ข้อเสีย: The seats are still really uncomfortable..
ข้อเสีย: Flight was delayed. Wifi didn't work One drink and they did not offer a second round of drinks or water
ข้อเสีย: There was a lot of unexpected delays and changes, however, the crew was great and they did what was best for the customers.
ข้อดี: The crew always makes the passenger laugh while keep strict observance of regulations.
ข้อเสีย: I wish traveler were given an IQ test before boarding. Boarding is a little chaotic but there’s nothing I think can be done about people that don’t follow instructions. Random seat assignments bring the aggressiveness out of some passengers. All I ask is for an aisle seat due to my bladder issues. I go to the restroom too often to be on a window or middle seat.
ข้อเสีย: Incoming plane was delayed, so we got out of the gate late, missed our intended takeoff the slot, and sat on the runway for an hour and a half. Crew apparently unable to offer extra snacks, drinks, entertainment, or anything. Certainly not their fault, but and unpleasant experience nonetheless
ข้อดี: I like the boarding process. I like free checked bags.
ข้อเสีย: The wifi didn’t work. Not even able to watch a movie.
ข้อดี: Standard flight
ข้อเสีย: The entertainment was not working well. Very old plane for this flight. Ground crew was very late at denver.
ข้อเสีย: I am a frequent SW customer and normally love this airline. On this particular day however, the plane was loaded and ready to go for 7:10am departure, but we sat at the gate, and sat, and sat. Finally, at 7:25 the cockpit informed that SW had decided to add additional cargo - so the flight was intentionally delayed without consideration for connecting passengers (I had a 50minute window in Nashville with change of terminals required). All the while, the crew was whooping it up in the cockpit with the flight crew with no further explanation. In total, we were 25 - 30 minutes delayed.
ข้อดี: Free in flight tv shows and movies, and limited drinks & snacks are offered.
ข้อเสีย: Less delays
ข้อดี: Well organized, efficient,dependable
ข้อเสีย: Really nothing
ข้อดี: The one flight attendant she was very polite and very helpful on my flight from Houston to Dallas
ข้อเสีย: If the flights were on time, if I was advised that purchasing business ticket didn’t guarantee me a seat up front instead I had to take a seat in the back of the plane due to the open seat policy yet I purchased 2 business class tickets for 1300 when I could have purchased the get away anytime tickets at a lesser price and still receive the same treatment
ข้อดี: Pilot communacative
ข้อเสีย: Middle seat empty
ข้อเสีย: Not your fault but a toddler about 3 rows back screamed at the top of his lungs for about 2-1/2 hours, thank God for head phones
ข้อดี: Pilot Timothy was amazing! So kind and friendly!
ข้อดี: Pleasant crew. Peopl were wearing their masks.
ข้อเสีย: Tight space. Some planes have a little wider seats. I don’t want to know the person sitting next to me that well.
ข้อดี: The plane was new and the seats were nice.
ข้อเสีย: better streaming music support
ข้อเสีย: the internet for streaming music
ข้อเสีย: The internet sucks for music streaming. They ended up refunding me
ข้อดี: Crew was friendly. Flight was on time.
ข้อดี: Friendly crew. Flight was on time.
ข้อดี: connecting flights were on time. Friendly staff, clean plane.
ข้อดี: They are great! On time or early, nice and affordable. Best airline in industry cuz of no rebooking fees and no baggage fees. Plus wonderful staff
ข้อดี: Okay. So just to give you context. Our flight from SNA Orange County was delayed by almost three and a half hours. We were scheduled to reach Denver at 2 but we ended up reaching at 4:19 pm Our flight from Denver was scheduled to leave at 4:20 pm. We needed up missing our connecting flight. They announced that they were holding the flight just in time for us to make it on board our connecting flight. But when we reached the boarding gate the flight had already left. We had to stay overnight at Denver and only had a return ticket on the same flight the next day (i.e at 4:30 pm the next day).
My wife and I are not upset about the delay. I wish the staff could have clearly communicated to us if the flight had already left and not just falsely say they were holding the connecting flight.
On top of that I wish they could have given priority for people with connecting flights on the flight from SNA to DEN to first leave the flight. They just made an announcement and didn’t do anything about trying to let the passengers with the connecting flights out first. We lost a good 5-7 minutes just waiting for everyone up front to deboard the flight.
ข้อเสีย: Better communication and priority to escort and ensure the passengers with connecting flights were able to get to the boarding gate on time. Clear instructions of baggage claims for missed flights. Our bags were in the holding area since they didn’t make it to the connecting flight. We got our check in suitcases delivered to the hotel where we were staying after almost 7.5 hours. We waited for almost 3 hours at Denver airport to hear back something and decided to leave to the hotel. We didn’t get the bags deliver till midnight 12:15 pm
ข้อเสีย: Took an hour at Phoenix Sky Airport and 40 minutes at Midway Chicago to get luggage. Ridiculous Takes Southwest Air forever to deliver luggage
ข้อดี: Price was way cheaper than driving, fast boarding, fun & with great free entertainment!
ข้อเสีย: It is not a flight it is about making friends in-line and finding the best seats. If you are an introvert bring an extrovert with you!
ข้อดี: Seats were comfy, crew was great!
ข้อเสีย: Vegan snack options.
ข้อดี: The free movies were nice to have while flying. The crew did a good job of having everyone wear their masks properly.
ข้อเสีย: I miss having breakfast/lunch/dinner on the flights and having a full can of soda or a whole bottle of water.
ข้อดี: Easy check in and out. Will fly southwest over and over again! ✈️
ข้อเสีย: Refreshments could’ve been a tad bigger.
ข้อดี: Customer service
ข้อดี: Crew was fun!
ข้อเสีย: The landing was kinda rough. Too many babies on board.
ข้อดี: The grew was great and did their best.
ข้อเสีย: There were multiple time changes starting earlier in the morning and it changed about 10 times due to the weather. Was just kind of confusing when it kept going back and forth.
ข้อดี: We landed safely and on time. That's all I expect, you did that well.
ข้อดี: Loved that you guys do the early bird checkin where we get to pick our seats
ข้อเสีย: My fiancé was in the middle seat and was uncomfortable the entire time due to the seating areas to be so small. Our flight to LV was great, the coming back was just crammed.
ข้อดี: No issue boarding
ข้อเสีย: Doubts on clean and covid cleaning protocols, when the plane still have passangers onboard
ข้อดี: The flight attendants were nice
ข้อเสีย: Social distancing is a thing of the past.
ข้อดี: First time on southwest and never again. Hate the boarding hate the crew sarcasm and “wear your mask” every other minute. Just not enjoyable.
ข้อเสีย: Be on time. Be honest about the delay. Get out luggage out in a timely manner!! B
ข้อเสีย: The flight was delayed for more than one hour that’s the length of the whole travel
ข้อเสีย: Crew doesn’t have fun anymore.
ข้อดี: Big delay. Really rough landing and flight.
Elderly couple took exit row even though they clearly couldn’t assist. Need more discretion from flight crew to guide this
ข้อเสีย: Big delay. Really rough landing and flight. Elderly couple took exit row even though they clearly couldn’t assist. Need more discretion from flight crew to guide this
ข้อดี: Less people, row to myself
ข้อเสีย: seats could use a feet hammock
ข้อดี: Timely flight
ข้อเสีย: Lead attendant’s delivery wasn’t friendly at all
ข้อดี: Delparted on time
ข้อเสีย: Scheduled employees to be at ticket counter early enough to accommodate passengers needing to check luggage.
ข้อดี: Perfect flight, some turbulence which the pilot forewarned the passengers. Superb landing!
ข้อดี: FREE Checked Bags....2 of them, really You guys are great. Also, soft drinks still included, thank you.
ข้อเสีย: The flight was a little too warm both on the way out to Denver and the way back. The wifi kicked off a couple of times
ข้อเสีย: Retrieving bags was slower than normal.
ข้อดี: Being able to watch the NCAA game live, when it worked.
ข้อเสีย: TV was spotty for too much of the game. More importantly, too many people, no social distancing. It feels like Southwest doesn't care at all. I felt unsafe.
ข้อเสีย: Too many people, no social distancing. I felt unsafe.
ข้อดี: I love that southwest still keeps iMessage free for Apple users. Helps me when I have anxiety when there is turbulence, I can easily text my husband. The entertainment is still great.
ข้อเสีย: Everything was great, I love that they are on track to opening more options with drinks!
ข้อเสีย: Flight left 1/2 hr late...but arrived on time.
ข้อดี: Great crew. Stinky passengers
ข้อเสีย: Maybe some air freshener. Could smell the farts even through my mask
ข้อดี: Crew were funny and accomodating to my family traveling with a small baby.
ข้อเสีย: The Southwest desks were understaffed. Southwest requires an in person check-in for lap infants, which made us wait in line for 80mins with a fussy baby. Then the gates were understaffed and we had to wait for gatecheck tags at another gate and almost missed our boarding time.
ข้อดี: The crew was exceptional.
ข้อดี: Very friendly crew
ข้อดี: Flight completely full. No food except snack crackers. Only 4 beverages, coke, diet coke, seven up and water.
ข้อเสีย: COVID survey at gate as we were called for boarding by group required us to be pulled out of "A" group to fill out survey that was done one person at a time on electronic tablet that we were last to be allowed to board aircraft. This could easily been done while everyone was waiting for their flight.