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ข้อดี: Japanese efficient considerate service!
ข้อดี: I did not use this flight
ข้อเสีย: This flight was one of my flights going back to LA from Japan. But They canceled the flight suddenly and so my whole trip was cancelled without notifications and booked me on other flights (which was scheduled 2days later) but I didn’t receive any call or emails or anything. I bought this tickets through KAYAK (budget air) and Even kayak (budget air)did not send any emails or notifications. Budget air account page showed I didn’t have any flights in the future and that was really confusing. I noticed this cancellation on the day I was supposed to leave. I actually think notifying customers regarding flight cancellation or changes was KAYAK’s (budget air) responsibility because I bout tickets through them and they knew the flight changes. I found out the flight operating by Jet star was cancelled by myself and called customer center. Jetstar customer Center call charges expensive but always busy and they make you wait so long with charging. I was able to manage my trip eventually but this experience was very frustrating. the airflight company and this KAYAK should work more cooperatively for customers.
ข้อดี: Ticket price was cheap.
ข้อเสีย: Offer same price for check-in luggage at counter as when booking. Super long lines to check in, open service desk earlier.
ข้อเสีย: Free water
ข้อดี: It got be from A to B
ข้อเสีย: Offer at least water for free. Provide something to entertain people. A lot of turbulence that seem to be manageable but it was not at the time.
ข้อดี: Extra legroom in the emergency exit row
ข้อเสีย: Couldn’t recline my seat
ข้อเสีย: I paid $170 for the ticket then at the counter they tell me to pay $240 for the baggage worst customer service 2 hours late, no water just bad, really bad
ข้อเสีย: At narita airport to go through security if you are going to want any food. There is one small concession that doesnt have much of anything.
ข้อดี: Polite crew
ข้อเสีย: Uncomfortable seats
ข้อดี: The pilot was increíble
ข้อเสีย: Not charging $45 for carry-ons over 7kg
ข้อดี: Flight was quick.
ข้อเสีย: The seating was uncomfortable.
ข้อดี: Staff processed us through quickly
ข้อดี: The crew was nice. the room temperature is fine
ข้อเสีย: increase the thickness of the lower back of the seat.
ข้อดี: I felt nice! I love it.
ข้อเสีย: Beter services.
ข้อดี: Clean new plane.
ข้อเสีย: Need to sell alcohol onboard.
ข้อดี: Horrible flight, worst flight of my life.
ข้อเสีย: Crew was horrible; can’t speak English, rude, have no idea how to treat customers.
ข้อเสีย: The flight wasn’t on time and overly turbulent. Very nice staff
ข้อเสีย: Almost one hour late in take off.
ข้อดี: I booked an round flight ticket but when I went to get on the return flight jet star didn’t have my booking
ข้อเสีย: There wasn’t a lot of room at the gate, but that’s not really a complaint. Everything was very smooth and efficient.
ข้อเสีย: Checkin process a mess, held passengers bag for lithium batteries when they had been taken out already, happened to 4 different passengers. Arbitrary enforcement of luggage rules and 7kg for total carryon is ridiculous. Not worth the hassle for any cost.
ข้อดี: Not much
ข้อเสีย: Completely disorganized, inconsistent and policies oddly enforced. My carryon which was ok to bring to Tokyo was flagged saying it was too large. Carryons total weight limitation was 7kg including everything you are carrying which was enforced arbitrary. Little common sense used.
ข้อดี: The leg space
ข้อเสีย: Free water or tea
ข้อดี: Best cabin crew of several recent flights worldwide. Excellent blend of steely determination to get the regulatory and safety job done, with an exceptionally gentle smiling presentation. Jetstar should be proud of that particular crew. Best ever iron fist in velvet glove.
ข้อเสีย: Just be aware that extra legroom on emergency exit rows, comes at the cost of non-reclining seat.
ข้อดี: The seats on the plane
ข้อเสีย: The representative was making an announcement in Japanese. I approached the representative to ask what was said. I wasn’t acknowledged in any way. Didn’t look up and say anything. So I asked her in my raised voice as she was walking away and that’s when she said one minute. I thought it was very rud
ข้อดี: It's a budget airline. There was nothing remarkable (one way or the other).
ข้อเสีย: When I asked for something the crew responds
ข้อดี: It was very affordable
ข้อเสีย: The prices for the luggage’s were very high and you could only take 7 kg as a carry on and no luggage’s, and it costs me 140,000 yen and my friend 250000 yen to check in luggage’s which is more than taking the train or the regular airlines.