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ข้อเสีย: Needs more variety of movies

ข้อเสีย: More variety of movies

ข้อเสีย: Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice

ข้อดี: Just excellent. Excellent crew, excellent food, excellent aircraft, and excellent leg room. No recommendations.

ข้อดี: Every thing in airplane was wonderful. I would like to recommend this airline to my friends

ข้อเสีย: You are best .

ข้อดี: The seats in Economy are larger than normal airlines and had extra leg room. My partner is 6ft2in and he sat comfortable, even when the people in front reclined. The staff was so polite and helpful. I will definitely fly JAL again!

ข้อเสีย: The food was a little bland, but that is nit picking. For airline food, it was very good.

ข้อดี: I like how the crew made rounds hourly to provide drinks and ensure we are good! Also appreciated when they were able to accommodate last minute meal changes!!

ข้อดี: The crew was definitely amazing. Extremely polite and always have a smile on :-)

ข้อเสีย: Breakfast could have been better

ข้อดี: The service and food was great. Plains are new.

ข้อดี: My seat

ข้อเสีย: Time check in maybe earlier.

ข้อดี: The experience was really good. I’ll be using JAL again.

ข้อเสีย: Keep doing a good job.

Flight was good

ข้อดี: Crew took great care of us.

ข้อเสีย: No complaints.

Cabin was very uncomfortable

ข้อดี: Crew took great care of us

ข้อเสีย: The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you

ข้อดี: Everything was amazing! Crew was helpful, thoughtful and kind.

ข้อเสีย: Nothing. It was great. Strongly recommend.

ข้อดี: It was great...

ข้อเสีย: Lavatories on domestic flights in Japan are tiny. Like, super duper tiny.

ข้อดี: The entertainment system, the leg room, the toilets with complimentary tooth brushes. JAL hit it out of the park.

ข้อเสีย: Not one thing.

ข้อดี: JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops.

ข้อเสีย: Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control.

ข้อดี: The crew was great and entering and exiting the plane was quick.

ข้อเสีย: The seats could have been more comfortable, but I feel like that is a comment for most planes that fly internationally.

ข้อดี: Love everything

ข้อเสีย: None

ข้อดี: Crew was amazing, food was great.

ข้อเสีย: None

ข้อดี: The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting.

ข้อเสีย: The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner.

ข้อดี: The coach seats were larger than those on domestic flights. The window glass was dimmable for ideal lighting.

ข้อเสีย: The arm rests did not go up all the way. This made it difficult to maximize comfort with my wife.

ข้อดี: Very friendly and accommodating crew.

ข้อดี: 3 hour flight and had a meal Several drinks and crew was very attentive Also seats were very comfortable and spaced well

ข้อเสีย: Nothing really other then maybe a better selection of movies but I am not picky Great flight

ข้อเสีย: Good

ข้อเสีย: Better food

ข้อดี: The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again.

ข้อเสีย: I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price.

ข้อดี: Great service for economy. Very attentive flight attendants.

ข้อดี: Amazing crew

ข้อเสีย: Perfect

ข้อเสีย: The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable.

ข้อเสีย: The Entertainment screen could have been larger.

Economy Review

ข้อดี: Flight went well and was on time. 2nd best experience for economy seat.

ข้อดี: Nothing to complaint. Excellent airline nowadays

ข้อดี: Professional and friendly crew. Food was excellent

ข้อดี: Professional and friendly crew

ข้อเสีย: Food quality from Jakarta is bad

ข้อดี: Crew was professional and friendly

ข้อเสีย: Continuous improvement