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ข้อดี: The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive.
ข้อเสีย: I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation.
ข้อเสีย: Is easy to book from your even I don’t really understand English and Japan airlines was wonderful service. Thank you 😊
ข้อเสีย: Waited way too long for my bags
ข้อดี: Nice staff
ข้อเสีย: More Movies and TV shows
ข้อดี: Crew was amazing
ข้อเสีย: Really enjoy the travel with JAL
ข้อดี: It was a great service overall!
ข้อเสีย: flight didn't even happen
ข้อดี: The seats were comfortable, the plane was empty so could move for comfort
ข้อเสีย: The food was not very good, the airplane was empty, but assigned seats to fill rows while spouting nonsense about social distancing
ข้อดี: great crew
ข้อเสีย: better breakfast or snack before arrival
ข้อดี: crew was amazing
ข้อเสีย: nothing. amazing flight
ข้อดี: The flight attendants are the most professional and attentive employees I've ever had the pleasure to be served by.
ข้อเสีย: The movie selection could have been much better for such a long flight.
ข้อดี: The seat was comfortable, the food was delicious and the aircraft was clean.
ข้อเสีย: Boarding was awful. The staff definitely need better training at adapting with the Covid 19 situation. Especially, when it comes to unexpected occurrences regarding test certificates and sudden new regulations. Not everything is always black and white and not everyone has the same capacity to afford rebooking flights or re-testing. Treatment of foreigners in general at the LAX airport, on my flight at least, were unprofessional and inconsiderate. I generally like flying with Japan Airlines but after what I have seen and experienced personally I’m not so sure it is still one of my number one airlines to fly with anymore.
ข้อดี: crew was excellent!
ข้อเสีย: I received a scam ticket. I could not board and had to use another airline and flight website to find another ticket.
ข้อดี: Crew was very attentive. Plane was clean.
ข้อเสีย: Bigger water bottles?
ข้อดี: The crew was amazing
ข้อดี: Yes the airline co-operating so nice and staff were helpful. The seat was so comfortable.
ข้อเสีย: Menu options, movies
ข้อดี: Crew service was amazing - so diligent and courteous. They were incredibly well trained and I would rate their service level as being one of the most competitive within business class in Asia.
ข้อเสีย: Seats were reasonably comfortable but not as spacious in design as in other business class cabins, so that could be a concern for some travelers. Also, I was not able to convert the main menu of the entertainment system to my preferred language so it was a bit difficult to navigate (that being said, they provided a card that guided me, so it was still usable, and the entertainment selection was good!).
ข้อเสีย: JAL cabin attendants and people from customer center were very professional and nice
ข้อเสีย: Flight crew not too interactive
ข้อเสีย: American airlines, No entartainment, no hi hello from the crew, no food, not even water... Funny guys, why the have flight people inside the plane :) domestic airlines are always joke compared to the world domestic or overseas....
ข้อเสีย: Needs more variety of movies
ข้อเสีย: More variety of movies
ข้อเสีย: Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice
ข้อดี: Just excellent. Excellent crew, excellent food, excellent aircraft, and excellent leg room. No recommendations.
ข้อดี: Every thing in airplane was wonderful. I would like to recommend this airline to my friends
ข้อเสีย: You are best .
ข้อดี: Economy was surprisingly comfortable. Boarding and deplaning were very quick.
ข้อเสีย: Not a ton of movies to choose from. Enough, but less than most domestic US flights.
ข้อดี: The seats in Economy are larger than normal airlines and had extra leg room. My partner is 6ft2in and he sat comfortable, even when the people in front reclined. The staff was so polite and helpful. I will definitely fly JAL again!
ข้อเสีย: The food was a little bland, but that is nit picking. For airline food, it was very good.
ข้อดี: I like how the crew made rounds hourly to provide drinks and ensure we are good! Also appreciated when they were able to accommodate last minute meal changes!!