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ข้อเสีย: Very good I like it
ข้อเสีย: I want real Foodservice for the prices that we pay. Don't give me the covid-19 excuse
ข้อเสีย: We should have boarded later if weather was not ok
I was unable to fly Tucson to Dallas Due to mechanical issues.
Rerouted to Phoenix than Detroit.
Flight was EXCELLENT
ข้อดี: timing and services
ข้อเสีย: Flight was delayed, so missed connection.
ข้อเสีย: Wasted 24+ hours and a bunch of money. The employees at Dallas did not stop me from boarding an international flight. When landing in London, they immediately turned me around stating, "You can't go on holiday". Cool, thanks. So 12 hours later, im sitting back in Dallas with a whole lot less planned. Thanks DFW! You the best.
ข้อดี: Well flown comfortable plane.
ข้อเสีย: The worst food I have ever had on a commercial airliner
ข้อเสีย: No more plastic cups in first class - and offer packaged nuts.
ข้อเสีย: Carry on all snacks & water.
ข้อดี: The crew.was so rude, even from the check in process
ข้อดี: I like that all the chairs have working electric charger. Other airlines probably have this but it is important for me and they have this.
ข้อดี: The crew members are friendly and efficient in getting people on and taking off. Even with flights being full in all segments, it was smooth and fast to get people on and sit down.
ข้อดี: The flight
ข้อเสีย: I could’ve actually received headphones coming and going
ข้อเสีย: Jam Packed flight.Felt like there was not a lot of precaution taken.You can thoroughly sanitize the plane but if passengers are packed in like sardines...it doesn’t make much of a distance.Needed to travel for essential reasons and was nervous as it was...The airline overbooking didn’t help
ข้อดี: The crew was clearly concerned with the covid rules, but just as concerned for passenger's needs. Outstanding performance in difficult circumstances.
ข้อเสีย: Food option to purchase
ข้อดี: Everything except the rental agreement
ข้อดี: The pilot was hilarious and his jokes really helped calm the situation when there was crazy turbulence
ข้อเสีย: The cabin was to cold
ข้อเสีย: I didn’t wanted to check my carry on. But the man at the gate decided that I had to check the carry on, and took it from my hand without question. When I went boardered the airplane there was a lot of spaces in the overhead bins.
ข้อดี: Everything basically
ข้อดี: Short, quick and no hassles
ข้อเสีย: In-flight snacks
ข้อดี: Organized boarding
ข้อเสีย: Headrest lcd didnt worked for entertainment Couldnt stretch my legs cause they told me to put the back pack on the floor instead of overhead compartment
ข้อเสีย: Seats on American are tight with very little leg room, otherwise great crew and in-flight services!
ข้อดี: Very good
ข้อดี: Everything as great
ข้อเสีย: The white woman who checked my ticket at the gate was So rude!
ข้อเสีย: The AC was off while we were waiting to takeoff so it never felt cool in the cabin for the hour(ish) long flight we had. I don’t know if it was the size of plane that made it so we couldn’t have that on while taxiing/waiting our turn to take off or what, but it was too hot and stuffy onboard in Texas on the tarmac. Our next flight from Dallas to Huntsville, AL had the AC on the entire time we were waiting our turn/taking off- the plane was newer and slightly bigger. Not sure what the deal was but it made the flight pretty miserable.
ข้อดี: Boarding was quick and efficient.
ข้อเสีย: A traveler took his mask off on the plane and no one said anything to him.
ข้อดี: Crews were good, seats was ok. Didn't liked the fact that we were seated way in the back of the plane, since we are an advantage members
ข้อเสีย: Check in was terrible. Took an hour waiting in line
ข้อดี: Overall the experience was okay.
ข้อเสีย: Flight attendant was the most intense covid person I’ve experienced on any flight... militantly going up and down the isles making sure everyone’s mask was perfect. Annoying to say the least.
ข้อดี: Very quick flight, arrived way before the estimated time of arrival.
ข้อเสีย: Flight delayed. We almost missed our connection. Bags were lost No food or alcohol for first class. Pathetic.
ข้อเสีย: Flights are quieter during COVID. Hard to give a high rating with no service. Boarded, landed on Time.
ข้อเสีย: flight was packed and attendants were nice but gone are the days of comfortable travel in coach
ข้อเสีย: Sick joke of an airline they treat you like cattle even in first class if you can even call it that. It’s more like premium economy and the staff is not friendly they act like they are put out when you ask for anything.
ข้อดี: Not much maybe just the boarding
ข้อเสีย: The staff needs to be retrained a lot like many police personal and subsequent Police departments. The first class is literally coach with a slightly nicer seat. They treat you like cattle at American Airlines. If you have another option take it.
ข้อเสีย: Even in first class the my treat you like cattle, asked for water 3 times and it came 30 minutes later with an attitude, like she was doing me a favor. The seats are a joke for first class, literally the cheapest trim configuration an airline could purchase.
ข้อดี: Multiple gate changes (boarding pass gate did not match the departure screens in the terminal. I spoke with an AA employee. He was very rude while confirming the gate information) and several flight delays. By the time we boarded the plane, still departed another 30 min later.
ข้อเสีย: I understand flight delays may happen, but there is no need for employees to be rude.
ข้อดี: The boarding process was very smooth and we took off early and the crew was great and then we also arrived 30 minutes early.
ข้อเสีย: Nothing could be changed.
ข้อดี: leaving on time
ข้อเสีย: provide a snack
ข้อเสีย: There were several gate changes and delays. My boarding pass gate information did not mirror the gate information on the terminal screen. When I asked the AA employee at the counter to verify the departure gate, he was extremely rude. I understand gate changes and flight delays may be expected, but it made for an awful experience.
ข้อเสีย: I was scheduled to sit next to my husband but at the last minute, our seats got changed and we were split up, having to both sit next to strangers. Not acceptable during a pandemic when we had our seats booked, confirmed, and checked in.
ข้อดี: The crew was amazing and very personable!
ข้อดี: Crew was very friendly. Connections great
ข้อเสีย: Seats very uncomfortable.
ข้อดี: Yes made sure mask was in place
ข้อเสีย: The past two times flying with American out of Dallas my girlfriend and I have been separated on the flight. The first time we were able to be placed with each other but this time the attendant at the counter basically told everyone that because the flight was booked and there were so many people who had the issue that she could not move anyone around to be with their families. That on top of being rude to many of the flyers just makes the DFW experience with American feel like they don’t care about you.
ข้อเสีย: Have you operational logistics more organized.
This was a sup-par traveling experience on many levels.
ข้อเสีย: Had to walk 2-3 miles and made transfers just to get to my gate
ข้อเสีย: Wouldn’t know, couldn’t make it and the rebooking for a new flight was a nightmare
ข้อดี: Boarded easy
ข้อเสีย: Not making me miss my connecting flight home by refueling on Nassau for over 2 hours
ข้อดี: Amazing plane, great service, Air. Crew was amazing
ข้อเสีย: Get the 787 back to this route.
ข้อเสีย: San Salvador gate is to small, everybody on top of each other
ข้อดี: On time departure.
ข้อเสีย: Aircraft condition is very poor. Inoperable inflight internet.