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ข้อดี: This was the worst flying experience I have ever encountered.
ข้อเสีย: We sat on the tarmac 3 hours, then deplaned to a holding area for another hour and then were told the flight would be delayed until 1 pm the next day. I booked this flight in order to arrive home 7 hours earlier than originally planned on Alaska Air. I finally arrived 20 hours LATER THAN I WOULD HAVE ARRIVED!
ข้อดี: The seats and plane condition were fine, however the crew was swearing and unprofessional.
ข้อเสีย: No snacks available.
ข้อเสีย: Just seemed chaotic. Plane super late departing. Baggage pick up was a nightmare.
ข้อดี: The flight crew were very nice. I needed help boarding and departing, and they were there every step of the way.
ข้อเสีย: Not very much room, no alcoholic drinks available, couldn’t connect to WiFi for inflight movie.
ข้อเสีย: Too much to write down. Start at the counter and work yourself to the plane. I hope you get it right eventually, I’ll be flying Southwest
ข้อดี: I like the fact that we finally got despite the inept staff working for American Airlines
ข้อเสีย: More counter people, less gate changes, better flow for boarding, knowledgeable staff
ข้อเสีย: Getting all my luggage. Allowing my wife and I to sit together
ข้อดี: Titos Vodka
ข้อเสีย: If they would have put my wife and I together and not lose ALL 4 pieces of our luggage
ข้อดี: The flight left on time.
ข้อเสีย: No food, very few drinks.
ข้อดี: Excellent service.
ข้อดี: The crew member was not helpful with my need at all and just ignored my request to change my seat (which was empty). I am very disappointed and had a bad experience!!
ข้อเสีย: The crew needs to be helpful and be courteous.
ข้อดี: The crew member who is close to my seat did not even offer to help with my luggage which was very unprofessional.
ข้อเสีย: The crew members needs to be helpful, and customer service to their passengers!
ข้อดี: The flight wasn't crowded so I had a whole row of seats to myself.
ข้อเสีย: A less starchy/high carbohydrate meal. More green veg.
ข้อดี: The flight didn't last long
ข้อเสีย: There was a lot of turbulence so the flight was a bit bumpy.
ข้อดี: Gate agent was great
ข้อเสีย: They didn’t have a pilot assigned to our flight. Had to wait 3 hours for a pilot to arrive. 😞. Thank goodness I wasn’t in a hurry to get to my destination.
ข้อเสีย: Flying on a different airline
ข้อเสีย: If we had made our flight instead of waiting 3+ hours to get rebooted and put in a hotel
ข้อดี: The seat was comfortable for a change must be a different plane
ข้อดี: Im usually not one to sleep on ttransport but I was very comfy on this flight and was able to sleep the whole three hours
ข้อเสีย: The snacks.
ข้อเสีย: If the security doesn’t humiliate the people
ข้อเสีย: Not push my flight time back
ข้อเสีย: Missed my connection due to excessive delay at Heathrow
ข้อเสีย: Sat on the plane for over two hrs. Brat for a kid behind me kicking seat
ข้อดี: At 6’9” tall, it was decent
ข้อเสีย: Not on the flight
ข้อดี: I didn’t like the crew on board .. everyone else was good, there was a flight attendant on my flight very rude, I asked if it was possible to get an additional snack, and she looked at me, she told me something that I didn’t understand , she placed an extra snack on my tray.. then she picked it up and took it away from me … that was extremely rude .. I am a 71 years old woman and I was never treated the way the attendant treated me
ข้อเสีย: You need to provide a better customer service to your passengers, you need to train them and evaluate them to treat passengers with respect, if they have a job it is because we people use your airline not the other way around
ข้อดี: Crew was very nice.
ข้อเสีย: They should have had vodka for bloody mary and good needs to be improved
ข้อดี: Nothing, was scheduled to depart at 10AM, is 3 PM and no info whatsoever.
ข้อเสีย: Taking ownership of the issue by the staff at the counter.
ข้อดี: Spacious seats
ข้อเสีย: Two loud drunks talked loudly about inappropriate topics the entire flight while not wearing masks. Several people were not wearing masks and the crew never even tried to quiet them down or to tell anyone about the mask. I wondered if the crew agreed with what they were saying that’s why they allowed it. I say that because the one time a steward came to speak to them, it was in the most endearing way. The drunks were commenting that they were told there’d be alcohol and the steward said something like “It’ll be back soon. It’s just that things have been difficult. Have you been watching the news?” in the sweetest way. It felt like a wink.
ข้อดี: 3 hr delay