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ข้อเสีย: I wish I was told my ticket did not include a meal upfront.
ข้อดี: Quick , professional boarding . Smoth take off and landing
ข้อเสีย: Baggage unload time
ข้อเสีย: Seat pitch is low for anyone who is tall. Even though you pay extra money for rows 6-12 you end up boarding last.
ข้อเสีย: Flight attendant presentation (uniforms were not very high quality)
ข้อดี: Boarding was fast, aircraft clean
ข้อเสีย: Crew wasn't just unfriendly, they were really rude!
ข้อเสีย: We were delay for 2 hours, no communication, no apology or compensation.
ข้อดี: stewards helped us with all our baby bags
ข้อเสีย: not chewing on my knees for 4 hours would have been nice
ข้อดี: Boarding time and departure time very good.
Easy and fast check in
ข้อเสีย: Delay one hour
ข้อดี: The aircraft arrived late but the crew did an excellent job to turn the aircraft around fast and we ended up being early into Denpasar. Well done!
ข้อเสีย: Not much to be honest? I value on time departures and this crew did everything they could to get back onto schedule.
ข้อดี: Air asia always ok
ข้อดี: Landed early
ข้อดี: Sat grounded for 1 hour,
ข้อดี: Great experience
ข้อดี: Well so far i uded airasia 3 times and always on time
ข้อดี: AirAsia is a crooked airline. We had to pay Singapore$120 to check in two pieces of cabin luggage at the airport because we HONESTLY declared they were over 7kg each. On board the aircraft most passengers had cabin luggage which most definitely exceeded 7kg. NEVER again AirAsia.
ข้อเสีย: Stop overcharging for every f...g thing if not booked ahead. Add it all up a regular airline is cheaper. Dont abuse your network and schedule. You will never get be back to fly you.
Decent for a short domestic flight
ข้อดี: The airline was okay and pretty much on time. I think they are one of the safest to travel on in Indonesia after Garuda Indonesia.
ข้อเสีย: Super old aircraft, it was very dirty including the seats and tray table. I didnt feel like touching it. There was no entertainment whatsoever.
ข้อดี: Again Delayed
ข้อเสีย: Missed appointment delayed as usual
ข้อดี: Clean and crew
ข้อเสีย: 2.5 hour delay. Not worth it.
ข้อเสีย: I didn’t think there was an airline worse than the budget U.S. domestic carriers until I found AirAsia. Not worth even the low cost. I had a horrible check-in experience at both airports I flew from with them, charged for every little thing, no in-flight entertainment, and the flight crew was yelling at the passengers. Never again!
No flight, no confirmation
ข้อเสีย: It would have been great to have a confirmation that you received our request before the day of departure. We thought the booking did not get through so we booked another company. We ended up losing the money for that ticket. We could not reach kayak and AirAsia, in their policy doesn’t cancel anything. I don’t know who was supposed to send us the confirmation but the money is gone
Met all my expectations
ข้อดี: Plane was very clean and crew professional. I thought we would be late leaving, but ground crew turned plane around quickly in Bandung.
ข้อเสีย: Book your extras before the flight. 20kg bag for $15 and package lunch for about $6. It cost about $50 to add a bag at the airport.
ข้อเสีย: I got stuck in traffic and missed my flight from lAX to Singapore, so I called Kiwi right away, and they wouldn’t rebook me. If there is anyway you can help I would appreciate it so much!!!
Overpriced overhyped airline
ข้อดี: It arrived on time
ข้อเสีย: Very snel legroom, no included food, no free water, no inflight entertainment
ข้อดี: Price and clean plane.
ข้อเสีย: Baggage fees
ข้อเสีย: You booked us a flight with only an hour layover in Singapore. I feel you should have known that changing airlines in Singapore requires a 3 hour layover as you must claim your baggage at the baggage claim, go through customs, change terminals, re-check your bag and then go through security again. All this being said we missed our flight and had to purchase new tickets! What are you going to do to make this up to us as it’s our honeymoon?
Narrow seats, expensive and uncomfortable
ข้อดี: We survived the flight with only a little backpain and one stiff butt cheek
ข้อเสีย: No legroom, very narrow seating, no meal, expensive
Flight delayed for 4 hours
ข้อเสีย: Flight delayed 4 times until 4 hours from the original flight time.
ข้อดี: Meals are delicious although not all items were available without prebooking.
ข้อเสีย: It was very cold during the flight. No blankets available - only for sale.
The flight is ok, the service is ok, the delays haven’t improved
ข้อดี: Overall service
ข้อเสีย: Delay, no entertainment
ข้อเสีย: Checked in 2.5 hrs early and my reward was they left my bag in Denpasar while I went on to Kuala Lumpur!
ข้อเสีย: Long delay..!!
ข้อดี: The flight was on time and the food was ok
ข้อเสีย: Not specifically to do with Air Asia - but the very long queue going through immigration at Denpasar could be improved dramatically
ข้อเสีย: plane was late and queues at Bali airport beyond belief
ข้อดี: Delayed 1 hour
ข้อดี: Check-in and boarding very easy
ข้อเสีย: All ok
ข้อดี: Crews are quite friendly
ข้อเสีย: Certain Crew is unable to do simple math calculation even though she is using calculator. I was purchasing food and gave Malaysian Ringgit, little that I know, the change is given in Rupiah and the amount was wrong, it was short of 55,000. Luckily I did a little math calculation my own, and find that she was over-charging too much for the food. Realizing that particular crew can't calculate, I offer to pay using Rupiah, she rejected it and gave me back the proper change. The exchange rate on board is absurd!!! I suggest use local currency if anyone would do onboard purchasing on AirAsia.
On time without a hitch
ข้อดี: We boarded and landed on-time without a hitch. I didn't prepaid or order any food but it did smell good.
ข้อเสีย: No entertainment on the aircraft.
ข้อเสีย: Never flew due to volcano - fair enough. But communication from the airline was utterly non-existent, as was any kind of service and support for rescheduling etc. Confusing messages on their website and refusal to fly despite other airlines having no issue - because they didn't want to pay parking rates at AU airports. Air Asia ruined my holiday far more than Mt Agung.
ข้อเสีย: It is like riding a bus except bus would allow you bags free of cost. No entertainment. Food and water only if you pay. Had to pay for bags also and it is not a small amount. Sucha ripoff.
ข้อเสีย: Getting home
ข้อเสีย: Delay flights. wait too long
ข้อดี: Friendly staffs - both on the Fllight as well as the Ground Staffs.
ข้อเสีย: I cannot think of any
ข้อเสีย: it was late, quality of experience was poor- from predeparture to landing
ข้อดี: Very friendly.
ข้อดี: Easy check in and boarding. On-time flight.
ข้อเสีย: I paid extra for premium seat, but still legroom is painfully lacking.The unlocked cockpit, and the casual movement of cabin crew in and out of the cockpit, made me nervous in this error of terrorism.
favorite discount airline
ข้อดี: AirAsia is probably my favorite discount airline, but that means by definition an acceptable but no frills experience. Got that at a relatively attractive price
ข้อเสีย: The on-board sales cart did not have finger puppets, which I wanted to buy for some children.
Good flight except the boarding process
ข้อดี: Great crew personality
ข้อเสีย: Boarding process could be improved. Should have only allow passengers with seat numbers announced to enter instead of letting all.
ข้อดี: Service Crew
ข้อเสีย: The automated baggage system
ข้อดี: absolutely nothing about the flight was
ข้อเสีย: I paid for exit row seating and didnt get it
45 minutes boarding time late with no reason
ข้อดี: The price is competitive
ข้อเสีย: The aircraft had been in the ground but boarding 45 minutes late, I saw steward, stewardess and copilot chat in front of toilet :|
ข้อดี: Almost everything except for the seats..
ข้อเสีย: The seats.. too small..
ข้อเสีย: Flight was badly delayed and retimed 3 times. Ended up we wasted a whole day. No reason was given.
ข้อเสีย: Flight was delay
ข้อดี: Cabin crew was nice and polite.
ข้อเสีย: We almost missed the flight as the boarding gate was changed at the last minute and the announcement was very late. That is very scary!
ข้อดี: Landing 20mins early.
ข้อเสีย: Going by bus to & from the plane. Waiting for luggage