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ข้อดี: Plane departed early and arrived early. No incident.
ข้อเสีย: Alitalia chose to offer no-servce flights. Not a cup of water. Passengers need to go to the back of the plane, where the attendants sit together and chat the whole flight, and ask for a (tiny) bottle. What they do during boarding is jump on anyone who would dare to place a piece of garment in the overhead bins. It comes through as a fad...
ข้อเสีย: Online check-in process. Boarding pass not available to be added to wallet. Unable to view; had to have the boarding pass emailed to me. No option to set up SMS tracking foe flight status.
ข้อดี: FLIGHT DEPARTED ON TIME AND ARRIVED EARLY. THIS IS PRECIOUS WHEN DE-PLANING PROCEDURES TAKE FOREVER (DUE TO COVID).
ข้อเสีย: The only interaction of the crew was to distribute and pick up covid-related forms. Not even a glass of water;
ข้อดี: We hardly saw any member of the crew. They were in the back, in a closed area, chatting among themselves.
ข้อเสีย: Serve at least one cup of water. It was not offered, nor available.
ข้อเสีย: The food, the entertainment
ข้อดี: I liked nothing, and am sorry for the time i waist it with Alitalia. Especially after not letting me use the lounge even thought I am an elite plus with skyteam and Alitalia is one of the alliance member.
ข้อเสีย: Applying the rules and respect my skyteam elite plus membership.
ข้อเสีย: changed 2 times the departure time and I lost my train to Rapallo, having to sleep in Genova. Had to buy other ticket to Milan and loose this ticket I had bought.,...
ข้อดี: Excellent dinner
ข้อเสีย: Breakfast was dreadful
ข้อเสีย: All good but crew wasn't very attentive - for example i had had to put my suitcase quite a few rows back because of lack of space
at the end of the flight i had to wait for most of the plane to empty out in order to be able to retrieve it - the crew member who had originally indicated i put my suitcase further back and who was standing right by the cabin where the suitcase was stored saw all of this but didn't move to help in the slightest even though he knew i was waiting for a chance to get to my suitcase - in my experience of customer service i would have gotten it for the passenger and brought it to them to reduce the wait time
ข้อเสีย: Crew didn’t show up. They later said it that they weren’t picked up. Weak excuse since they’re probably near the airport/airline could have informed us/flight could have been delayed properly. Everyone was there, plane was locked and departure delayed by some 36-40 minutes
ข้อเสีย: Strike delay. Very poor food. Cramped chairs. I flight entertainment
ข้อดี: Boarding was ok compared to other Alitalia flights
ข้อเสีย: A snack between the meals. More food options for the second meal.
ข้อดี: Crews are nice n snacks are okay.
ข้อเสีย: Their online luggage fee sucks. I had to pay again at the counter when my online purchases didn’t show up on their computer. Ended up paying a higher luggage fee at the counter. Not good!
ข้อดี: Snacks were okay.
ข้อเสีย: Purchased my luggage fee online and for some reason they don’t have it on their computer. Had to pay a higher price at the counter and come to find out my account still got charged for the luggage fee.
ข้อเสีย: El avión, en especial los baños, muy mal estado
La tripulación con poco tacto para atender
La comida en primera muy poco apetitosa
ข้อเสีย: Hour delay getting on the plane, after going through boarding. No explanation as to why.
ข้อดี: Ground staff
ข้อเสีย: More baggage checking counters.
ข้อเสีย: More variety of movies
ข้อเสีย: Seat assignments sucked. Could not seat together
ข้อดี: The crew was not grntle
Superb flight and snacks provided
ข้อดี: Flight was smooth
ข้อเสีย: Delayed takeoff. That happens but very poor communication about the delay.
ข้อเสีย: OK flight, evening Business class
ข้อเสีย: The seats aren’t comfortable, the entertainment system is finicky, not much leg room.
ข้อดี: Asientos incómodos y cabina muy antigua. Se sentían fierros del asiento en la espalda
ข้อเสีย: Sistema de entretenimiento muy antiguo. Conexión de audífonos no funcionaba en mi asiento y no me dieron solución. Vuelo de 14 hrs sin entretenimiento es terrible.
ข้อเสีย: As so often with Alitalia the flight was delayed by 1 hr 20 mins
ข้อดี: Easy check in and easy baggage claim
ข้อเสีย: They can easily work on the food
ข้อดี: Flight was smooth and didn't feel like 9 hours! Crew handled an ill passenger in a caring and professional manner.
ข้อเสีย: Seated in the middle of four center seats, crew overlooked offering beverages/food a couple of times.
ข้อเสีย: they must work on quality and price
ข้อเสีย: No food
ข้อเสีย: Don’t let me book my seats on line and then tell me “not for this fare” ($1700) at the airport. We have special needs and were not accommodated
ข้อดี: Even though the plan was full, the boarding process was quick.
ข้อเสีย: Extremely old plain. The worst entertainment center i’ve ever seen: it was just ok for the 80’s. The crew seems to not knowing how to smile.
ข้อดี: on time departure and arrival
ข้อเสีย: price for baggage, water is only “service” on board
ข้อดี: Good flight. Crew was nice.
ข้อเสีย: Better entertainment
ข้อเสีย: Plane boarded on time but then sat and waited for many more late people. Then we sat for 45 minutes and didn’t move.
ข้อเสีย: Better pillows...as simple as that
ข้อเสีย: This flight had the least legroom of any flight I've ever taken.
ข้อดี: Seamless boarding, departed and arrived on time.
ข้อเสีย: Very surly and unhappy looking crew
ข้อดี: Crew were friendly and helpful.
ข้อเสีย: Flight was delayed through no fault of the airline. Took a long time taxing due to the excess traffic.
ข้อดี: Their was really nothing to like. The plane was late, had to check in a carry on, my luggage was not transferred on time to my connecting flight,
ข้อดี: People next to me
ข้อเสีย: Seat, food , no fee for bag, and service
ข้อดี: Peu de place pour les jambes
Équipage très sympa
ข้อเสีย: Plus de place pour les jambes mais vol rapide donc Ok
ข้อดี: The site was convenient and comfetable
ข้อดี: the flight was on time
ข้อเสีย: for sure the seats, the screens and bathrooms. the plane was so old!
ข้อดี: the flight was on time
ข้อเสีย: for sure the seats, the screens and the bathrooms. the plane was soooo old!
ข้อเสีย: Snack was packaged bread stick bits. No flavor. Must take of headsets for take off and landing.
ข้อเสีย: The A330 really needs a makeover... Other airlines offer a better service in Business class
ข้อดี: Very uncomfortable seats, entertainment system was outdated, airplane was shabby and the main meal was horrible.
ข้อเสีย: It is obvious that the airline has not invested funds to keep up and it shows. I will avoid flying Alitalia in the future.
ข้อเสีย: O PIOR checkin dos últimos 10 anos. Desorganizado, lento e sem as máquinas self funcionando. Avião velho, com pouco espaço para as pernas e um sistema de entretenimento da década de 80. Comida péssima
A melhor coisa a fazer e usar outra companhia.
ข้อเสีย: Um avião velho, com estrurura ultrapassada de entretenimento poderia ao menos ter uma comida um pouco mais adequada e espaço para as pernas compatível com as aeronaves atuais.
ข้อดี: The crew was really extremely courteous - and because it's off season, there was a lot of spare space.
ข้อเสีย: The only less than perfect score was food, but the circumstances mitigate that less than stellar note. The warm meal and snack were better than your average over-sweet snack you get sometimes coming from Europe... We had a delay that may have impacted the food (if you keep warm food too long...)
ข้อดี: nice crew on the Rome to US leg
ข้อเสีย: Airline food is usually bad but this was inedible. Tiniest seats ever. Outdated entertainment selection. Obscene baggage fees. Never ever again- not worth the ‘deal’
ข้อดี: Very new and clean plane.
ข้อเสีย: Nothing it was all good.
ข้อเสีย: Seating, food, entertainment, communication and comfort
ข้อดี: On time and complimentary drink
ข้อเสีย: The plane was delayed 1 hour waiting for a crew member to show up. This caused me to miss my flight to the US at DeGaulle
ข้อดี: Amazing crew helped us check in our luggage at a reduced rate.
ข้อเสีย: More inter European connections at more competitive price
ข้อเสีย: Everything was good.
ข้อเสีย: It was delayed by 4 hours