ค้นหาเที่ยวบินราคาประหยัดในอลิตาเลีย

2 hour delay on a 50 minute flight

ข้อดี: I liked the explanation given by the pilot when we finally got our seats on the plane. Apparently one of the computer racks wouldn't switch on, so they changed some other computer racks, and then the delay was two hours so he decided we could go flying without the broken bit. No doubt they'll be having another attempt to fix it during the next delayed turn around, or he'll phone up tech support and do a factory reset.

ข้อเสีย: The crew called the gate, allowed the entire flight to pass through the gate and then as we stood in the boarding gang way told us the flight had been delayed by the captain but they did not have any more information. We were then held for 2 hours sitting on the floor because the crew had taken our boarding cards and didn't want us to return to the terminal. At least I didn't pay for any upgrades as that was a just sitting on the floor closer to the plane. Funny how the plane miraculously got better when people started to talk about compensation!

Classic flight that returns you to the old times

ข้อดี: Comfortable seats

ข้อเสีย: Lack of information about the flight conditions; height and timing updates. Absence of screens, lack of technology. Not clear English announcements. Ignorance and arrogant attitude of hostess, I can tell because I'm veiled muslim. Change of gate with no notification or announcement. Not comfortable flight.

Classic flight that returns you to the old times

ข้อดี: Comfortable seats

ข้อเสีย: Lack of information about the flight conditions; height and timing updates. Absence of screens, lack of technology. Not clear English announcements. Ignorance and arrogant attitude of hostess, I can tell because I'm veiled muslim. Not comfortable flight.

Hour long check-in queue, then flight late.

ข้อดี: Nice new plane (Embraer), row 4 had long seat pitch

ข้อเสีย: Having arrived at the airport 2 hours ahead of the flight, there was a chaotic 1 hour wait to check in, with no queuing system and then an IT cock-up which closed the flight exactly 1 hour before departure, with passengers still in the queue. This left us rushing through the airport to the very furthest gate. Boarded 20 mins late, then the flight left 1 hour late. Very expensive ticket price too!

Lost lugage

ข้อเสีย: They l lost my p partners lugage in Rome .. and now it has ruined her whole Holliday

Lost luggage

ข้อเสีย: They l lost my p partners lugage in Rome .. and now it has ruined her whole Holliday

ข้อเสีย: Change of gate at BCN with no notification

ข้อเสีย: Initial flight from London to Rome left late, so missed connecting flight to Johannesburg. Although we were put up in a hotel and got a flight next day, missed another connecting flight, which was with another flight company and had to pay again to get another flight. No apology from the airline for the inconvenience this caused. The travel to South Africa was for an emergency and ended up getting there two days later.

ข้อเสีย: Initial flight from London to Rome left late, so missed connecting flight to Johannesburg. Although we were put up in a hotel and got a flight next day, missed another connecting flight, which was with another flight company and had to pay again to get another flight. No apology from the airline for the inconvenience this caused. The travel to South Africa was for an emergency and ended up getting there two days later.

The flight was o.k. not more but not less

ข้อดี: nothing special

It was uncomfortable and everything was poor

ข้อดี: Nothings

Reasonably priced

ข้อดี: Being able to chose my seats for free with the Millemiglia programme. The legroom was not bad.

ข้อเสีย: No hot drinks or food available to purchase inflight. The toilets were dirty and smelly.

Reasonable price

ข้อดี: Being able to chose my seats for free with the Millemiglia programme. The legroom was not bad.

ข้อเสีย: No hot drinks or food available to purchase inflight. The toilets were dirty and smelly.

ข้อดี: Nothimg

ข้อเสีย: My seats were changed to the rear end of the plane, not even a sandwich for snack.i had to empty my carry on luggage to 9kg .

ข้อดี: Nothing

ข้อเสีย: Seats too cramped and close to facing seats.

Pessimo servizio clienti

ข้อดี: Operazioni di imbarco veloci ed ordinate

ข้อเสีย: Sito web non funzionante, imposibile effettuate il check in e acquistare il bagaglio online con conseguenti extra tasse aeroportuali. Ovviamente nessun assistenza da Alitalia.

Small legroom, bad food.

ข้อดี: Crew was ok..

ข้อเสีย: Legroom inside the aircraft is too small. Salted and sweet snack options including cookies. This is on a two hour flight. Very uncomfortable journey

Bad experience. This airline won't improve.

ข้อดี: Nothing

ข้อเสีย: Legroom inside the aircraft is too small. Salted and sweet snack options including cookies. This is on a two hour flight. Very uncomfortable journey

Ripping of foreigners using kayak

ข้อเสีย: We paid for bags. Called to check the bags were included and on a technicality alitila charged for bags again. When we asked why, we were told this happens all the time. It seems alitila relays on this to rip of foreigners. This is despicable. This happened twice from two different booking companies and only with Alitalia. I will follow this up next week.

ข้อเสีย: See above. This scam is not acceptable. You should be ashamed. I demand my money back for paying twice for baggage, including the airport fee. I will be going to the media re this scam and seeing if I can start a class action.

No legroom

ข้อเสีย: I.m 6'2 and it was impossibly uncomfortable

Poor services.

ข้อดี: Crew was good.

ข้อเสีย: No food served. No coffee. Just coca cola and water.

Alitalia is useless!

ข้อดี: Nothing

ข้อเสีย: Late! connections no good! no information about flight changes!

Alitalia no good

ข้อดี: In Business, staff excellent and hot food okay.

ข้อเสีย: Connection time in Milan airport. 45 minutes from landing to departing. Only 10 minutes from landing to be at departing gate!

Worst flying experience ever

ข้อเสีย: There was some issue with checking in, there was a massive line and over an hour wait just for less than an hour flight.. there was zero communications as to what was happening and there were no staff attending priority queues

Bring something to do

ข้อเสีย: No in-flight entertainment (not even radio). Seat headrests not adjustable, so bad luck if you are tall. Food was the smallest pastry I think I've ever seen. Tray table was dirty when I folded it down.

ข้อเสีย: worst food

Ok but far from perfect

ข้อดี: Good seats with lots of room. Smooth enough flight.

ข้อเสีย: Hate at Rome 20 min walk and mini rail ride but not informed before hand so rush at the end. Impossible to amend seats to get kids and adults together. In flight crew sorted in the end. Boarding staff bit rude - inflight staff were ok though.