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ข้อดี: It’s an old plane, so the seats are those older yet more comfortable type of seats!
ข้อเสีย: Better service from the crews.
ข้อดี: We had to come home 2 weeks early due to the virus, and Singapore airlines were brilliant at changing the flights. Even got upgraded to the extra leg room for free
ข้อเสีย: The extra leg room seats were naff, I like getting comfy in a chair and these ones were not. The screen was too far away and the arm rests didn’t move. Also, due to my partner having to swap seats, I was sat on my own next to strangers. They slept the whole way, so the crew never disturbed them meaning I missed out on food and drinks, even when asked
ข้อเสีย: Time to renew the aircraft 777-300
ข้อดี: The whole Business experience on SQ
ข้อเสีย: During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ036, I occupied seat 15 A (mono, aisle-window): I did not understand the reasoning behind this layout: Seat facing straight the front of the aircraft, but not enough space to stretch the legs, and limited height for the footrest, feet getting hurled against a ceiling very quickly, and also footrest only on one side = one foot. The deep cavity, that is probably meant to house the lie-flat disposition, is at a 45° angle with the general direction of the seat. I am 77 and not in any way a contortionist. I decided that the best course of action was to remain seated for the duration of the 14:30 hours, flight without extending my legs. Maybe the crew could have explained how the passenger is supposed to fit into that weird design, but I did not ask, afraid that the demonstration might reawaken chronic shoulder and hip pain. I would be glad to read (not test) how this configuration is supposed to convey the sense of comfort expected from a Business Class ticket. It did nothing of the kind for me.
ข้อดี: The whole business class experience
ข้อเสีย: During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ469, I occupied seat 12 A (mono, aisle-window): A lot of plastic curved walls etc. For larger persons, the result is not quit comfortable.
ข้อดี: The crew was excellent.
ข้อเสีย: The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours.
ข้อเสีย: More food variety
ข้อดี: Crews were great. Seats space could be better ... overall caring & attentiveness of crew members make a lot of difference.
ข้อเสีย: Food! 40 years ago Singapore Airlines was second to none in my book! Now I feel like I was away somewhere and Singapore Airlines has changed dramatically....Must be a lot of moving pieces have changed that I was wondering again during my journey whether I was really flying Singapore Airlines...
ข้อดี: Again seats space could be better. Crews were very attentive.
ข้อเสีย: Other passengers reclining their seats could be a nuisance...
ข้อดี: Crew very helpful. Seat was very good, food excellent.
ข้อดี: Crew was excellent
ข้อเสีย: Better seat cushions
ข้อดี: Reliable service, clean cabin
ข้อดี: Price is good
ข้อเสีย: The food can be more improve
ข้อดี: Clean cabin and good service
ข้อเสีย: Not every body is doing extra miles to make customer happy
ข้อดี: The service was outstanding! All of the flight attendants were amazing!
ข้อดี: New aircraft
ข้อเสีย: The willingness to provide a better quality service by the entire cabin crew and improved food quality.
ข้อดี: Crew were very gracious and kind.
ข้อเสีย: Food not as good as before
ข้อเสีย: More storage space in business
ข้อดี: Smooth boarding
ข้อเสีย: If they could serve a light snack would be good
ข้อดี: Crew very polite and friendly
ข้อเสีย: Crew forgot to bring me things twice so I had to ask another crew member on both occasions.
ข้อเสีย: Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists.
ข้อดี: The crew was excellent, respectful and helpful.
ข้อเสีย: Boarding by bus is poor
ข้อเสีย: The aircraft was very cold and chilly.
ข้อดี: Crews sympathy’s
ข้อเสีย: Disembarking On economy plus we had to wait for all business passengers to leave and there were that needed wheelchair hence took a long time
ข้อดี: Just ok
ข้อเสีย: The crew and the service
ข้อดี: Three of us were sitting separately. Airline is able to accommodate us so that we get to sit together in a section where there is extra leg room.
ข้อดี: Great Premium Economy experience with comfortable seats and extremely-hospitable cabin crew!
ข้อเสีย: Archaic In-Flight Wi-Fi Plans should be brought to modern-age plans.
ข้อเสีย: Better movie selection. Better organized boarding in Frankfurt
ข้อดี: Spacious Premium Economy seats with excellent flight attendants looking after general wellness of customers.
ข้อเสีย: In-Flight Wi-Fi has archaic plans… 30MB Chat App-only Plan for 2-Hours. It also usually has a pause button to halt and resume the internet session later, but there wasn’t one this time.
ข้อเสีย: The rebalance was worst I've ever encountered I was actually scared I prayed many times 4 yo get home safely I was not impressed with my last flight n also why were
We delayed coming from manila we turn back many times n I had only 50 mins to catch my flight to Perth if we had landed wen we should hv I'd hv time to buy some gifts I'm.glad that Philippines airlines will fly direct yo manila from Perth come March n I'll use them from now on as it's a few times in the years gone that things has happened to me I forgave ur airline but now i not need to as hv other airline to fly n my darling come here 3 or 4 times each year but will use Philippines airlines URS sincerely Trevor frahm
ข้อดี: Crew was super nice and the food was good (for plane food)! Really appreciated that they had snacks and chocolate on hand for hungry passengers throughout the flight. A 17 hour plane ride is never the best, but Singapore Air made it as pleasant as possible. Also, we booked on Kayak and was routed through a third party vendor JustFly, which I was a little worried about - but our booking went off without a hitch.
ข้อเสีย: A comfort kit on a ultra long haul flight goes a long way
ข้อเสีย: Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!
ข้อดี: Flexible seating due to only very few passengers. On time departure and arrival
ข้อดี: Amazing crew, very nice and helpful.
ข้อดี: Friendly staff. Both two meals were awesome.
ข้อเสีย: Already done.
ข้อดี: the crew is fine. The seat was OK standard.
ข้อเสีย: Food was not good on my way back to L.A. Food was no flavor, pork cut up way too big, prefer having small piece of meat soaked up flavor sauce.
ข้อเสีย: Poor customer service and lack of care for loyal passengers
ข้อดี: Crew could have been less rude
ข้อเสีย: Crew miss my drink
ข้อดี: Fast boarding. Early arrival. Comfortable seat.
ข้อเสีย: I had to ask 3 times for an arrival card from the crew. Bread was dry. There should have been a breakfast served prior to landing, but no food service after 1 a.m. though flight arrived at 7:40 a.m. Timing of meals was not convenient for me at all. They wake you up at 1 a.m. for your main dinner. I would have preferred to sleep until 5 a.m. then have a good breakfast. The amenity kit in Business Class was substandard when compared to other airlines
ข้อดี: The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals.
ข้อเสีย: On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage.
ข้อดี: The boarding process was easy and straightforward, the seats were comfortable and had individual entertainment screens, the crew was very polite and helpful. For meals, everyone was given a printed menu at the start of the flight so that meal options could be easily made.
ข้อเสีย: My only complaint is that I would have liked to see more frequent offers for water refills during the flight, since water cups are so small and staying well hydrated on flights is difficult but essential.
ข้อเสีย: Boarding was delayed for 25 min and was no information for that. Otherwise everything was good
ข้อดี: I loved that the airline offered several meals, snack options and drinks. The attendants were amazing and would highly recommend Singapore airlines to anyone flying internationally
ข้อเสีย: The limited arm room/personal space. Not much leg room in economy for a 10 hour flight. Would be nice if airlines would decrease the number of seats and give a little more room so people aren’t hitting each other in the head with their arms
ข้อดี: checking in at Changi Airport is always a pleasure, helpful friendly staff
ข้อเสีย: the food is disgusting
ข้อดี: One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!
ข้อดี: SQ always has the best looking flight attendants
ข้อดี: crew was pushing , no time in an rush all the time
ข้อเสีย: service level
ข้อดี: Crew were amazing and great entertainment
ข้อเสีย: Boarding could be better
ข้อดี: Plane was super clean and comfortable. A long flight but we'll cared for by host.
ข้อเสีย: Entertainment and access to Wifi
ข้อดี: The service was excellent
ข้อดี: The service, foods , sack ,
ข้อดี: They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them.
ข้อเสีย: They are well trained crews so I have no better ideas about improvements
ข้อดี: The crew was great although I needed to ask them for my meal cause they passed by me. They thought I had my meal already which I didn’t. I don’t think they did it on purpose so it was just misunderstanding. My flight was on SQ 38 from Singapore to LAX on October 30 2019
Other than that. All is amazing. I will still highly recommend Singapore Airlines to other people.
ข้อเสีย: I think I have nothing in mind about improvements because I can see they have been training very well. I would like to say keep up the good work
ข้อดี: The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat.
ข้อดี: Overall, the staff was amazing, so as the food and cleanliness
ข้อเสีย: The space between the seats in economic seat
ข้อเสีย: In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue.
ข้อดี: Food, service
ข้อเสีย: The space