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Is was very nice all the crew by
More need for sanitary
The boarding process needs to be worked on.
ข้อเสีย: Water at least. Recline seating
ข้อดี: Crew was very nice and the seats were just average.
ข้อเสีย: I paid extra fare for my whole family to gave more comfort and leeway on luggage. My grandson compact stroller was checked in as a regular bag in the return flight.
ข้อดี: Plane loaded quickly in part because they don’t use boarding groups and because they strictly enforced carryon bag and size limits. Those with carryons approaching size limits were checked separately while others continued to board.
ข้อเสีย: No complimentary snack and beverage service.
ข้อเสีย: Flights were comfortable. There were no complementary snacks or beverages. Luggage I checked in Puerto Escondido did not arrive in Cabo San Lucas when I did. There was no agent from VivaAerobus available at the airport for me to talk to. I will have to wait until tomorrow morning to begin trying to get my luggage. My Spanish is very poor, but there a lot of visitors who do not speak Spanish. The English speaking skills of VivaAerobus employees is poor.
ข้อเสีย: Boarding was chaotic
ข้อดี: Very clean plane.
ข้อเสีย: Seats don’t recline.
ข้อดี: Seat super uncomfortable and no leg room
ข้อเสีย: The airplane just seem dirty and disgusting
ข้อดี: The flight was 15 min earlier great
ข้อเสีย: The food if it’s COVID restricted food sud not be serve
ข้อดี: Compre 2 vuelos viva light y no respetaron mis maletas ni el peso. Tuve que pagar un extra de $950 pesos x una maleta que xke no eran las dimenciones. Y se pasó con 4 kilos. Es una exageración y abuso de esta aerolínea... también perdí 4 vuelos xke no avise 4hrs antes del vuelo si yo hubiera sabido que mi esposo se iba a enfermar de diarrea. Al día siguiente les hablé y les explique pero de nada sirvió. Que tenía que presentar un certificado médico para que me dieran un % de crédito pero nada más de mi esposo que fue el que se enfermo... ni modos de que dejara a mi esposo abandonado en el hotel en alla en Mazatlan. Tuve que esperar 3 días hasta que se recuperará... pero a la aerolínea no le importa el servicio al cliente y también se que está publicación tampoco va a servir de nada..y si compras aseguraba tampoco sirve de nada.
ข้อเสีย: Que respeten sus políticas y tengan mejor servicio al cliente
ข้อเสีย: Desk should be more accessible to clients that are a bit late to their plane
ข้อเสีย: Check-in process and seats comfort
ข้อดี: Decent flight once we took off.
ข้อเสีย: If The flight didn’t depart an hour late.
ข้อดี: The crew was friendly
ข้อเสีย: The cost of baggage for this airline is insane
ข้อเสีย: Water can still be free, I mean I know it’s a budget airline, but water?
ข้อดี: I had a goos seat the crew was courteugus/
ข้อเสีย: The check in was.very slow only one person at the desck making it very stresfull for passangers. we had to hurry to the gate because nit. I will have more personel to expedite check in, also need to provide the paperwork requiere like the health declaration it was rewuiere to pass to boarding and there was no forms any were. Passangers had to scrable to find some. Running agains the clock because all the delay to check in. 2hrs on line is ecxesive.
ข้อเสีย: To: VivaAerobus Airlines I requested a mobility chair and was denied, however they did get a chair for my grandma at the airport. I was told by my grandma that there was a portion of the walk to the gate that she had to walk, she made it, but she got tired. This is not professional at all.
ข้อดี: The friendly of the staff and that the crew was strict to put order in the unloading
ข้อเสีย: the food
ข้อเสีย: Our flight got delay 2 hours
ข้อดี: Crew, new plane
ข้อดี: Clean new plane
ข้อเสีย: No free food or drink. They give you a menu with overpriced sandwiches, then inform you they've run out. One look around the plane and you see no one is eating. You have to pay with credit card and wont accept cash, which is nonsense! Had to ask them 3 times for my cup of noodles.
ข้อดี: Cleanliness of the plane and cabin
ข้อเสีย: Online check-in needs work!
ข้อเสีย: Crew is always late. Felt like we were thrown into a box and rocketed through the air. Handled my bag horribly. Was covered in mud in arrival
ข้อดี: Very friendly and welcoming crew.
ข้อเสีย: Service was great!
ข้อเสีย: We borded plane and stayed and did not depart until 1hr and a half after. No explanation from crew as they sat and joked around. Once plane did leave the crew was extremely childish having full blown personal conversations loudly during the flight. During the emergency briefing crew was laughing at eachothers jokes. Super unprofessional overall
ข้อเสีย: No way to get a refund, which seems crazy in light of the COVID-19 situation.