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ข้อเสีย: Everything was great
ข้อดี: Very helpful and experienced crew, really good service! Thank you!
ข้อเสีย: Best flight to DFW
ข้อดี: The particular flight attendant serving our area seemed rude.
ข้อดี: Thank you. It was very good and comfortable trip with a nice team.
ข้อดี: Great, patient crew!
ข้อเสีย: Flight was cancelled with NO NOTIFICATION. I learnt about it when i reached the airport - 3 hours before departure. And there was absolutely no one from Lufthansa available - innperson or on phone.
ข้อดี: Plane was empty so got a whole row to myself!
ข้อเสีย: One flight attendant in our area was not friendly and quite abrupt. Food wasn't good but desserts were great. American movies were a bit old.
ข้อเสีย: There was no in-flight entertainment
ข้อดี: Loved this flight, crew was amazing!
ข้อเสีย: A snack
ข้อเสีย: Unable to travel due to Corona restrictions, company would not refund ticket.
ข้อดี: Customer service by the crew
ข้อเสีย: Lufthansa still charges full price like usual, but on a 8+ hour flight to serve a cat size meal of pasta soaked in some pesto sauce is unacceptable! Thank god I had lunch at Frankfurt before departure! Covid-19 should not be an excuse for lack of services! I work for a company which falls into the Essential business category and despite the pandemic we NEVER EVER compromised with the top quality of our product! I am so dissatisfied with Lufthansa and what they have become, pale shadow of a great company, very sad....
ข้อดี: yes great
ข้อเสีย: seats and cleaness
ข้อดี: Comfortable seats
ข้อดี: Very nice and friendly service
ข้อดี: Very friendly and helpful
ข้อเสีย: Boarding could be better organized
ข้อดี: Crew , good
Seats o paid for it to have it good legroom
ข้อเสีย: Sure Manu of them was unhappy For them delay and flght about 1 hour Then our flights was cancelled on transit stop From Chicago to Detroit
ข้อดี: I paid for seats
ข้อเสีย: Sure many
ข้อเสีย: Staff does not understand regulation
ข้อดี: The food was great, and the tinted windows allowed me to sleep!
ข้อดี: The crew was awsome
ข้อเสีย: The food
ข้อดี: The aircraft (operating the route due to the COVID-19 shortage in traffic between the two cities) was extremely nice and quite/comfortable.
The service was better than expected, as I didn't expect food to be served on dishes like it was during the pandemic. But it was amazing!
ข้อเสีย: The crew didn't have their masks on sometimes when coming back into the cabin as they simply forgot (the new norm is hard to get used to) so maybe the airline can stress the mandatory use of face masks at ALL times. Furthermore, for my comfort of the flight (with COVID) the FA's should use gloves
ข้อดี: It's good to flight public transit long time I'm the food is really bad pouring food
ข้อเสีย: Flight was cancelled and never got money back
ข้อเสีย: Never returned my money when the flight was canceled
ข้อเสีย: not enough food
ข้อดี: Crew was friendly, but dis not show Seating flexibility based on passengers spacing
ข้อดี: Nothing . Flight was cancelled
ข้อเสีย: Refund people money
ข้อเสีย: Flight was cancelled
ข้อดี: I didn’t get the chance to experience the seats because I didn’t get to be on the flight due to a huge mistake of a Lufthansa employee
ข้อเสีย: Hire better competent people!
ข้อดี: The Food and Service was good.
ข้อเสีย: All good!
ข้อดี: Crew was professional and helpful.
ข้อเสีย: The seat was narrow for business class.
ข้อดี: Crew was professional and helpful.
ข้อเสีย: Seat was narrow for business class.
ข้อเสีย: It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers!
ข้อดี: I was not allowed to board the flight.
ข้อเสีย: Consistency of communication online and at the airline counter about who is able to fly right now.
ข้อเสีย: There was a dilay
ข้อดี: Was put in German Airport jail
ข้อเสีย: See above. United sold me a ticket they knew would get me sent back after being detained
ข้อดี: Getting put in a German Airport jail and being yelled at by men with sub machine guns for being a US Citizen and nothing more.
ข้อเสีย: United Airlines knew the border was closed and told me since I was only transferring, I’d be fine. It wasn’t fine and I was detained and sent back. Inexcusable
ข้อเสีย: Considering that we’re in the middle of a pandemic no LH ground staff at Heathrow Airport was leading by example wearing protective equipment such as mask or gloves. Further, I found it inexplicably that almost every seat was taken on this flight. If LH knows that the flight is booked close to capacity I would have expected they do their part and due diligence by swapping to a bigger aircraft to help protect people and their customers, it’s not that they wouldn’t have other aircrafts grounded and ready to go... A reduced beverage service is all you can do, really? LH - very disappointing once again
ข้อเสีย: seats were very uncomfortable
ข้อดี: The crew positive attitude
ข้อเสีย: We understand the COVID-19 crisis but a drink on board other than water will not have bid cost impact on Air Canada, for instance juice or cola,... Also, access on internet on board is now payable -$25 for the flight is exaggerated, it should be free knowing the limited number of passengers on board
ข้อดี: Very friendly crew, very clean cabin, very comfortable seats
ข้อดี: I like the notice given prior before I get to the airport on regard to a free carry-on check in. The staff was friendly and enthusiastic happy giving me the comfort of a nice travel journey. Thank you to all the staff!!!
ข้อเสีย: Honestly nothing I was really happy with my flight!!!
ข้อดี: Wide choice of movies and entertainment
ข้อเสีย: Better menu options and in-flight service
ข้อดี: The audacity of your gross negligence in a time of global pandemic.
ข้อเสีย: Any semblance of social responsibility or ethical behavior.
ข้อดี: Due to the corona19 virus I was not able to travel and the airline phone lines have been so busy that I’m not sure if I will be able to change my ticket.
ข้อดี: I had a connection flight which would not be for another 11 hours so I left the airport to get some sleep coming back the same carry-on I have with me now cannot come with me they want me to pay 40euro. In the meantime the flight is 40% empty and plenty of over head and yes is the same size of plane I came in the first place. However the agent was nice after I explain my situation she not charges me.
ข้อเสีย: Same airline coming from one place have different methods it’s a bit confusing.
ข้อดี: We were the only customers in business class, which was nice. Lots of attention from the crew, and food was good.
ข้อเสีย: Ummm, THAT was "business class"? Same seats as economy, with middle seat blocked off. Limited recline, no entertainment, no comfort seats. Nice meal, nice drinks, nice service...but I'm a little stunned that a European airline would call this kind of seating "business class". Only thing that separated it from economy class was a curtain, and middle seats blocked off.
ข้อเสีย: Racists bastards!
ข้อดี: The crew was amazing
ข้อเสีย: The WiFi
ข้อดี: Vegetarian option of the food. Constant hydration
ข้อเสีย: Very cramped seating, the 5 hour layover in Frankfort was rough,
When we landed after 9 hours I wanted to use the restroom and the stewardess said we had to exit the plane immediately
ข้อเสีย: Severe turbulence and many of the Egyptian passengers didn't understand the announcements and were getting up
ข้อดี: Easy boarding process
ข้อเสีย: Crew climbed over my seat multiple times in order to get their stuff from the overhead bins. Also loud when people were trying to sleep
ข้อดี: Nice crew
ข้อเสีย: More comfortable seats