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ข้อดี: The complementary food and drinks were great. Staff were very friendly
ข้อดี: Short flight duration.
ข้อเสีย: Would have liked to recline
ข้อดี: Crew great, seats comfortable
ข้อดี: Efficient and easy, good sandwich for only a two hour flight.
ข้อดี: Great leg room. On time and flight even arrived early.
ข้อเสีย: More comfortable seats
ข้อดี: Help from ticketing crews was very helpful.
ข้อเสีย: More smiles
ข้อดี: No carry-on fees, plenty of available seats.
ข้อเสีย: Depart to Laos a little early like 6 in the morning then the plane will be packed with passengers.
ข้อดี: Drinks were great and unexpected! Extremely fast boarding!
ข้อดี: Excellent flight
ข้อดี: On time
Its always great to fly with Laos Airline
ข้อดี: We like the service. It doesnt take long for boarding.
ข้อดี: Friend and excellent attention to detail.
Food came is prepared boxes of two small sandwiches and water. I
ข้อดี: Boarding was quick and efficient helped by the fact that the flight was only 1/3 full. Crew were helpful and polite.
ข้อดี: Very kind to passengers
ข้อดี: On time flight and decent snack for a short flight
ข้อดี: Smooth boarding. On time leaving and arriving. Very Courteous staff
ข้อดี: All went smoothly
ข้อดี: Easy getting out of town and to the boarding gate.
ข้อดี: Nice airline, pleasant staff, clean cabin and comfortable seats.
ข้อเสีย: Nice that they provided a snack, but didn't like the mystery meat roll.
ข้อเสีย: Not telling you what time they are boarsing and departing
ข้อดี: Great service
ข้อเสีย: Delay for 3 hrs due Weather
ข้อดี: It was perfect. Nothing lacking, nothing wrong. Except the meal that was served in a box contained no information in any language about the contents. I am a vegan but don't think I registered for a vegan meal so was not expecting one. However I looked at the sandwich and it appeared it might be free of meat or eggs or cheese but could not tell and it was not easy to get an answere.
ข้อเสีย: No entertainment and usb charging ports not working
ข้อเสีย: I don’t think it is a problem of Laos airlines but Vientiane airport’s. The connection was awful. The airport officer took all transfer passenger’s airport to issue new boarding pass to Seoul. I will not do transfer in Vientiane any more.
provincial airline with average standard
ข้อดี: Small plane with nearly personal attire
ข้อเสีย: Good service
Reliable and good service
ข้อดี: Laos airline is always on time or ahead of time. When all passengers were on board, the flight could take off ahead of time. That was a plus. For flight overv1 hour, a light sandwich and a small sweet were served along with refreshment. Flight attendants were very courteous and helpful. They helped me with my carry on when I had difficulty going up the tiny stairs. Thank you.
ข้อเสีย: Language was good. Staff friendly. All went well. Would use again
ข้อดี: The staff was very professional, helpful, and efficient. We were right on time with no problems. The plane was clean and comfortable and we got lunch on an hour flight. We would fly Lao Air again with no hesitation.
ข้อดี: Operated by Laos Airlines. On time arrival. Excellent service.
ข้อดี: No good
ข้อดี: Checking In - Easy and Fast Staff - Spoke some English and business like. Entertainment - Good selection of movies and games.
ข้อเสีย: Seats are made for smaller passengers... if you are a larger frame, you will have a tough flight.
ข้อดี: It ran smoothly
Quick flight from Luang Prabang to Chiang Mai
ข้อดี: Direct flight. Plane was lightly loaded. Check-In was quick. Light meal and drink were served even though the flight was only one hour long.
ข้อเสีย: The tight seating
The worst experience EVER - Made us sign a respons
ข้อเสีย: Our experience with Lao Airlines was horrible. We book'd a ticket from Vientiane to Colombo via Bangkok.. Everything seemed fine until Lao Airlines staff forced us to sign a paper were it said that if our baggage was lost, they wouldn't assume any responsibilities, because it was a "short connection time". We bought both flights in ONE ticket so we couldn't understand what was happening. At first we denied signing any releases, but then the supervisor took our boarding passes and threw us our luggage, denying us boarding. Not only that happened, we taped everything, so when we decided to sign because we couldn't afford to buy another flight, the supervisor denied us the checkin again, claiming that we HAD TO ERASE THE VIDEO otherwise they wouldn't board us. Worst experience DO NOT fly Lao Air
ข้อดี: Nice employees
Really good and quick service. Much better service
ข้อดี: Flight was on time. Good snacks
ข้อดี: Smooth flight, the landing was a bit bumpy. Nice crew, confusing boarding.
ข้อเสีย: The boarding. The staff could have given more information about how to board the plane. You had to walk on the runway.
On time flight and free checked luggage!
ข้อดี: -Free checked luggage. -Friendly staff -Flight arrived on time -Receiving checked luggage was swift
ข้อเสีย: -the landing was really rough and a bit scary.
Flight Attendants Aloof
ข้อดี: The flight was reasonably comfortable and got me to where I wanted to go. The check-in counter employee was polite.
ข้อเสีย: The male flight attendant seemed engaged in doing his job, but the two female attendants seemed quite unhappy to be there. One of them used her time away from the customers to put on lipstick and make up in the back of the plane (when getting on the plane, she greeted me with a scowl). The flight was also late in leaving. There was no announcement about this until about 5 minutes after the scheduled departure time. I would give Lao Air a second chance, but no more than that. Given the choice I would definetly choose Bangkok Airlines instead.
ข้อดี: Free in-flight snacks and beverages (including beer).
ข้อดี: although my trip was only 1 hour, the crew made their time to provide an excellent service, nice food box and nice boarding with a beautiful sunset.
ข้อดี: Over is good..
ข้อเสีย: Everything is ok we like it ...
Friendly check in
ข้อดี: Security was nice, counter was nice, over all is good
ข้อเสีย: Female flight attendance was rude. She did not act like she like her job. The attendance was not polite when she speak to the customers. I think they can learn one thing or two from international flight attendance.
ข้อดี: Service Interior of Plane On Time!
Good flight. Well kept.
ข้อดี: Courteous staff.
ข้อเสีย: late arrival.
2 hours late taking off
ข้อดี: Once on, the flight was OK.
ข้อเสีย: 2 hours late leaving meant we had problems back in hanoi on arrival. The snack was pretty small and tired.
Comfortable flight. Good value
ข้อดี: Very well priced compared to Bangkok Airlines. No issues on flight, courteous staff.
ข้อเสีย: No entertainment, but to be expected for a regional airline.
ข้อดี: Professional courteous crew. On time.
excellent service, even better without delays
ข้อดี: Excellent food and very comfortable aircraft. The crew was very kind.
ข้อเสีย: My flight from Luang Namtha to Vientiane was delayed by 2.5 hours(on the 2/10/2015). The most frustrating part was that the crew didn't inform us of what was going on.