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ข้อเสีย: bigger seat
ข้อเสีย: The crew. Half of them didn't seem to care about the passengers requests. I asked for a glass of water and didn't get it. After 5 minutes I had to ask again to another crew member. I noticed that it happen to other passengers as well.
ข้อดี: Every think
ข้อเสีย: My friends
ข้อดี: the chairs were comfortable and there was enough space for legs.
ข้อเสีย: have vegan options
ข้อดี: One customer services agent in London was at least sympathetic- she tried, but Reservations wasn’t having it!
ข้อเสีย: Airport staff are, thanks to a policy change, unable to change passengers to other flights, even if there are open seats. The bureaucrats in Reservations have to approve, which they are disinclined to do. I wanted an earlier flight which had space and was told if would be £400 (for a one-way, one hour flight to Luxembourg from London. And that was only IF the almighty Reservations people decided to do it. LuxAir has completely disempowered it’s staff in the airports (the ones who have ALL of the customer contact). I’m going to fly BA from now on.
ข้อดี: Almost everything
ข้อเสีย: Almost nothing
ข้อดี: The comfort. Once the plane was here everything
ข้อเสีย: The plane was one hour late
ข้อดี: Exceptionally incompetent customer service!!!
ข้อเสีย: Drinks: more choices
ข้อเสีย: The flight (propeller) was very noisy.
ข้อเสีย: Staff that speak English well
ข้อเสีย: Delayed unloading upon arrival.
ข้อดี: Left on time, clean aircraft
ข้อเสีย: 6pm flight but no food service; longish wait for hold luggage to be retrieved before any passengers (luggage or not) could deplane; Luxair has no gates in Luxembourg so every trip involves a bus ride to/from the aircraft.
ข้อดี: The crew was nice and helpfull. The food and the drinks were excellent and the pilots did a great job as well. :)
ข้อดี: Left on time
ข้อเสีย: Prop plane too slow. Jet should take no more than 2 hours. This flight is 3 hrs..
ข้อเสีย: Delayed and further delayed . Both outbound and inbound!
Bare bones service, poor value for money
ข้อดี: Crew pleasant
ข้อเสีย: Flight left 15 minutes late; return journey cost over €600 euros, later (more convenient) flights were even more costly, so I went hours earlier than I needed to; breakfast was a cold, waxy chocolate croissant; on return journey I had choice of 17.50 or 21.30 - nothing in between. Given that they are charging SOOO much for so little, I am going to try Ryanair. I detest their “charge for everything” approach, but tickets can be 90% cheaper (less than £60 return), and I’m going to be making this trip weekly.
2 hours late departing - no explanation or fore-warning
ข้อเสีย: When a one hour flight is 2 hour’s late, management know there’s going to be a delay. The Luxair app was useless; no staff around; info boards showed a 20-minute delay
ข้อดี: Smooth trip. Good crew
Crew very pleasant and attentive
ข้อดี: Crew was wonderful.
ข้อเสีย: Breakfast roll was not fresh
Nice flight, quick and easy.
ข้อดี: London City Airport is super convenient to fly from. The flight was on time at both ends, and the plane very clean. The aircraft is small but perfectly formed.
ข้อดี: The staff and crew were very nice. The food and drinks were also good.
Short flight, both positives and negatives
ข้อดี: The flight left on time, to the minute. The crew quickly delivered snacks and water to the passengers, which is impressive for 30 minutes in the air. They were welcoming and efficient, and seemed glad to both see us arrive and happy to with us a safe departure. Luggage arrived at the same time we entered the baggage claim area, probably because of the passenger delay on board the flight for hand baggage to be offloaded.
ข้อเสีย: Boarding took a LONG time, relative to other airlines. The gate agent had to enter each seat assignment into the computer as he checked our boarding passes -- he had no way to scan and automatically record each passenger's arrival. First class passengers universally arrived later than the rest of us -- with one gate agent, economy class passengers frequently stopped and waited until the agent verified the first-class passengers' phone-based boarding passes against their passports and entered their seats into the computer. The flight was rough. We spent 5-8 minutes taxiing from our tarmac "gate" to the air strip -- and it was a very rough, bumpy, uncomfortable ride. The landing was atrocious. The weather was apparently calm, and there were no apparent crosswinds; we landed hard, and both bounced and shook. The aircraft (Bombadier Q400), a turbo-prop, was roomy enough for us -- we're average-height people who aren't very big -- I saw taller people scraping the overhead (ceiling) when they stood in the passageway/aisle. I've ridden in much smoother turbo-props in the past. We had to wait an extra 5 minutes on the ground so that hand-carried luggage could be off-loaded before passengers. We had no "checked" hand-luggage, so it felt like a nonessential delay for us. We aren't terribly upset with Luxair, as this was a "local" commuter flight -- we won't be traveling on this aircraft again if we can help it.
ข้อดี: Friendly attentive crew, great service.
Very easy to use app for check-in, boarding pass display, seat selection including changing seats. Also worth downloading so you can use the luggage drop-off desk and avoid potential long check-in lines.
ข้อเสีย: Leg-room marginal for taller people although not much different from other airlines. If you are 1m85/6'1" or above just hope the passenger in front of you doesn't want to recline their seat.
ข้อเสีย: They were very professional and friendly!
Flight was smooth.
ข้อเสีย: Slightly delayed.
Food and entertainment are N/A. Overall, the flight was OK.
ข้อเสีย: As I was sleeping, food and entertainment is N/A.
But flight was ok overall. Thanks.
Late as usual
ข้อเสีย: 1 hour late
Luxair great service
ข้อดี: Ease of check in and friendliness of staff and security. Clean and comfortable gate area. Appreciated the sandwich and beverage service.
ข้อเสีย: Seats a little crowded and plane shakes quite bit as we taxi.
Great value and covenience
ข้อดี: Direct flight and convenient
ข้อดี: Very professional. Have flown this airline several times and never any problems.
A Perfect Flight
ข้อดี: Just everything. The warm crew, the croissant+drinks, the timing. Looking forward to our next flight. Thanks, Luxair.
ข้อดี: Will fly alain n'est month on the some flight.
Classic state run airline
ข้อเสีย: I fly Luxair a lot. They pretty much do what it says on the tin: fly you from A to B, on time, almost always with your luggage. But there's no pleasure in it. Boarding is by bus, onto small noisy airplanes. Surly ground staff take away bags at the aircraft steps unless they're very small hand bags. The crew are usually pretty nice, and they do serve drinks and a sandwich
ข้อเสีย: Ayant fait le check in online pour un vol GVA-LUX la veille, l'ordinateur m'avait attribué la place 4A. À lembarquement on mappelle pour me dire quon mavait attribué une autre place, la 18C. Je voyage toujours côté hublot, jamais couloir. lorsque je demandai pourquoi on m'avait changé de place la préposée me dit, sèchement , que l'avion devait être équilibré car tout me monde "était assis à l'avant. Insatisfaite de sa réponse, je lui dit que le systeme m'avait attribué cette place et que je ne voulais pas être à l'arrière de l'appareil . Peut lui importait puisque de toute façon elle me remit mon billet avec le 4A biffé et remplacé par 18C au stylo, en me disant que je pourrais changer de place apres le décollage. Or il sest trouve que ma place initiale, 4A avait simplement ete réatribuée a une autre passager! J'étais furieuse de m'être fait mentir de façon aussi effrontée, car de toute évidence la préposée à l'embarquement savait très bien la vraie raison de cette réaffectation a un nouveau siege. J'organise des concerts et jai souvent à acheter des billets pour des musiciens qui viennent au Luxembourg. Je n'ai franchement plus l'envie , après m'être fait prendre pour une idiote, de les faire voler sur luxair.
ข้อดี: Sandwich and drinks on board; nice flight attendants; quick boarding; smooth flight.