Better than expectedข้อดี: I was surprised today that they did not bring the Embrer aircraft. When ever that happens, I am delighted. The RJ Emberer is the worse aircraft configuration. ข้อเสีย: The RJ fleet is in need to get new aircrafts and an upgrade of their protect is important.
Not worth flying business on the embraer ข้อดี: Nothing ข้อเสีย: The seats were not comfortable. No entertainment. It was a horrible experience. RJ should simply retire their embraer aircrafts
Decent service at a great priceข้อดี: On time and very efficientข้อเสีย: The food offering was poor
Effortlessข้อดี: Good service, comfortable aircraft and very good info entertainment ข้อเสีย: Waiting to take off from Heathrow airport.
ข้อเสีย: They lost my bag
ข้อดี: For the first time I was not woken up for dinner ข้อเสีย: The aircraft is really old...
AMM to KRTข้อดี: The flight was on time and arrived early ข้อเสีย: The plane is old. Even though I was flying business but they need to renew their short and medium range aircrafts
ข้อเสีย: Cabin Crew did not seem to want to be on that flight. One Question, why do you hire people who obviously do not enjoy their job?? In addition, I am sure there are better substitutes to the kind and quality of breakfast that could be made available.
Staff at checkin deskข้อดี: Staff at checkin deskข้อเสีย: Had to wait long to find eticket number for my daughter, as this wasn't on the system although this was a return journey.
Worse service at international transit deskข้อดี: Nothing ข้อเสีย: Second time they have split our seats as we were traveling together with infant, one seat in the front and one seat on the rear. This wasn't a full flight and half of the aircraft seats were empty.
Rip off ข้อดี: We were three people with 4 bags each bag around 20 kg
Except the fourth bag was 10 kg
They saying each person he has to have one bag.
And they said you have to pay around $ 300 for extra bag and that bag didn't exceed 10 kg despite when I went to Amman from Melbourne didn't tell that but they told on the way back despite I have the same bags,
That's absolutely unfair.ข้อเสีย: Service not good