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ข้อดี: Everything except food
ข้อเสีย: More food choices like Non-Red Meat items
ข้อเสีย: Good choices like non- Red Meat
ข้อดี: Crew was extremely nice and helpful
ข้อเสีย: Ancient 777 seating
ข้อดี: Ahead of departure time
ข้อเสีย: Snacks and should have inflight
ข้อดี: The entire experience went perfectly. Everything was prompt, smooth, and on time.
ข้อเสีย: Nothing. A prepared traveler, is a good traveler. These are different times. Understand there are limitations for everyone. Focus on the basics. Do your homework. Read the airlines’ travel updates. Bring minimal gear. Be EARLY. And lastly, be grateful for getting a flight at a great price. If the flight went smoothly, don’t complain and moan about the little stuff that has nothing to do with getting from point A to point B. It’s a struggle for all of us. Please understand that.
ข้อเสีย: Excessive time to get ticketing in the beginning. Poor passenger handling and lack of caring by checking in and airport agents
ข้อเสีย: . I was shocked to see social distancing was not implemented with no seats apart and I was in the middle of four seats. If the journey is as important as the destination, then it already failed the minute I was seated in a very intimate setting alongside strangers and seeing the economy class fully booked. The airline defended this by saying they have special economy seats but I complained that this is not equitable since the seats are limited and not everyone could afford an upgrade. Even if they could, the passengers would still be seated side by side and the total number of passengers aboard a tight and enclosed space or load factor is still very high. The airline’s policy was so inconsistent with the very rigid rules of the different government agencies upon disembarkation.
ข้อเสีย: Other than the better seating, business class on PAL is like economy on most airlines. Lousy food, half a glass of generic wine. Screen is too far from seated position, the remote didn’t work, and it was a long stretch to use the touch screen. Seats were not that comfortable for sleeping.
ข้อเสีย: Plane was Not full, enough social distancing.
ข้อดี: The crew were attentive & accommodating.
ข้อเสีย: Food was not that good at all.
ข้อดี: the seat are comfortable. Flight stewards are responding to anything I need but on the downside, lavatories are clogged most of the time ( maybe because too many are using it.) Another issue is the travelers card, the letters are printed too small that seniors like me can't read it inspite of the fact that I'm wearing my eyeglasses.
ข้อดี: Yes, the crew were amazing.. since I was booked
In the economy class, it was not that comfortable but good enough.
ข้อเสีย: There are not much choice for food aside from the usual that come from the airline catering service.
ข้อเสีย: The food.
ข้อเสีย: Not enough drinks offered for 15 hr flight
ข้อดี: The type of plane 330
ข้อเสีย: Its not cold inside.
ข้อเสีย: couldnt change it
ข้อดี: Good value over all, good on board entertainment
ข้อเสีย: Food could have been better
ข้อดี: Crew was good!
ข้อเสีย: Manila airport business lounge full, not accessible, croweded with too many airlines; Processing at the Manila airport too complicated for passengers in transit (completely different when we traveled from Vancouver through Manila, why is that? Boarding gate (Manila) terrible, crowded, no available seats, “business” section small and with so dirty sests that it was not possible to use them!
ข้อดี: The plane was good, comfortable, service excellent! Business lounge at Singapore airport is excellent!
ข้อดี: Amazing crew , both ground and in fligbt
ข้อดี: The flight boarded and left on time. A good variety of movies and tv shows to entertain all ages.
ข้อเสีย: The bathrooms needed to be restocked with towels and toilet paper.
ข้อดี: The plane was on time ,all good
ข้อเสีย: A little more leg room... but all in all. Not to bad
ข้อดี: Very friendly crew. Everything on time we landed even earlier. Comfortable seats and distance between seats rows
ข้อดี: On time, early
ข้อดี: The crew,the staff were very friendly and polite the food was definitely below par seat not very comfortable , entertainment good variety.
ข้อเสีย: The food could be better ! My partner and brother in-law are filipino could not even eat let alone myself !! The seats are very close together even though there is lots of room under the seat in front witch was very much like myself being over 6 foot. I don’t know if the hardness of the seats are a safety thing but my ass was sore after the first half hour and after 8 hours wow not good!!!
ข้อดี: Flight on time
ข้อเสีย: Better food
ข้อดี: The crew did above and beyond what was expected. They were nice, friendly, and professional.
ข้อเสีย: The line up at the check in counter was a bit of a mess and it took longer to check in. I was extremely upset at not being able to check in online and select a seat, I was therefore assigned a seat towards the end of the plane which I am not very happy with but it was rectified during boarding.
ข้อดี: The "Forward seats" are advertised on airline documents for $20 on regional flight. MNL-SGN is definitely a regional flight, but they charged me $50 for the one seat choice. The comfort is definitely much better. I had guessed it was worth the 20 dollars, but 50 seems a rip-off.
ข้อเสีย: The food (fish and rice) was tasteless.
ข้อเสีย: First time traveling via Philippines airlines, was hoping for a good direct flight, was just very disappointed. Not much variety in food, no really onboard vegetarian or seafood options. Comfort wise economy seat are bit tighter compared to other international airlines. Crew was very helpful, did their best to accommodate to what they had to work with, their crew truly saves their short-givings.
ข้อเสีย: The websites should be improved that allow users to login.
ข้อดี: Excellent experience and service. Appreciated the transfer process and shuttle service in Manila fromTerminal 2 to Terminal 1 to make the connection to NYC. Very smooth and efficient with a a 2 hour window to do all the security checks etc. Very good communications.
ข้อเสีย: All very good except the VGML could be better and more creative.
ข้อดี: Leaving the gate early, and take off right on time, landing early and at the gate right on time: amazing!
ข้อเสีย: The crew is enforcing strictly the rule that the "forward seats" need to pay extra, even though entire rows are empty... No exception for any reason.
ข้อดี: Crew was not very friendly.
ข้อเสีย: Checking in for flight was not very good. Counter help was not well informed/trained.
ข้อดี: Food was great, comfortable flight, no issues whatsoever. One of the best airlines I’ve flown with
ข้อดี: On the Honolulu to Manila flight the crew were attentive and pleasant. I was comfortable and had TV to pass some of the hours on board. On the Manila to Singapore, there was no TV and the crew were less pleasant.
ข้อเสีย: The young crew on the Manila to Singapore flight could have seen the journey as more of an opportunity to actually do their job rather than a chance to sit at the back chatting. When I approached one for a hot water bottle as it was freezing, she screwed up her face at my request and turned and spoke to her colleague in a language I couldn't understand making me feel uncomfortable. One of the worst things though was the food. Throughout the whole flight from Oahu to Singapore, there were no vegetarian options (even the mid flight sandwich had ham and cheese). Further, you were served a hot meal almost within an hour of being in the air, then had to wait about six hours for the snack and then another hot meal was served within three hours of that at a very rushed pace making the experience very unenjoyable. This happened on the way to oahu also so it is something that they practice regularly. Terminal 2 at Manila is also terrible if you have a long layover!
ข้อเสีย: I wish there's a better airport system and updated screening tools/machine in MIA so luggages doesn't have to be scanned and open 4 times before you get to the gate.
ข้อดี: Passengers and crew were all nice and accommodating. Food was great!
ข้อเสีย: Temperature was very cold 21C but perhaps that is to inhibit spread of germs.
ข้อเสีย: Please balance your serving with what you pair with the rice, there’s a lot of rice little vayand
ข้อเสีย: Boarding process
ข้อเสีย: I couldn’t recline my seat. Something should be done.
ข้อดี: A great airline! From flight attendants, to meals , on time departure and even an early arrival , very happy with my first experience with them
ข้อเสีย: Was perfect!
ข้อดี: The crew, the meals, the on time departure and arrival . Philippine Airlines got my attention . I was in BC, and their lounge was awesome and so was the service on board.
And the flight attendants as well! A five star airline, thank you !!!
ข้อเสีย: Everything was great!
ข้อเสีย: Many changes and mistakes
ข้อเสีย: Need improvements
ข้อดี: Not Satisfied!
ข้อเสีย: Need improvements
ข้อดี: The crew was amazing as usual. The seat was comfortable but lacks storage areas.
ข้อเสีย: Boarding process at MNL needs to be more organized.
ข้อเสีย: Food can be way better
ข้อดี: having the access to a direct flight to the Philippines.
ข้อเสีย: enforcing rules and regulations too passengers. as a person of purchasing additional leg room, this should be enforced to pay for additional leg room vs just giving that additional space for free. This is the second time I experienced and this has not changed since last year.
ข้อเสีย: The transfer in Manila was like nowhere else. After the security check we were sent outside where buses were driving to claim our checked-in luggage to take it for another check just to drop it one minute later. Anywhere in the world if you board a flight with a stop-over you see your luggage at the final destination, not the case if you fly trough Manila.
ข้อดี: Crew was very good. The food was better than most.
ข้อเสีย: The toilets should be checked for cleanliness more often, and supplies replenished.
ข้อดี: no flight yet
ข้อเสีย: of course
ข้อดี: Crew was great. Food was excellent.
ข้อเสีย: Boarding process. Everyone rushed in when the gate was opened. No sequential boarding.
ข้อเสีย: No movies, seats were hard , could have used more beverages.
ข้อเสีย: food was so bad. bread/roll was served long after the food is served, due to zoning assignments. NO FREAKING INFLIGHT ENtERtainment the whole FReaking 14hrs of flight time. very poor, very bad for expensive airfare tickets
ข้อดี: Efficient boarding, friendly crew throughout flight, good plane configuration, even economy comfortable. Really impressed!
ข้อเสีย: Maybe more veg selections on main menu and more/better beer.
ข้อดี: The crew most of all!
ข้อเสีย: Transfer process from Terminal 1 to Terminal 2 in MNL.
ข้อดี: Movie selection was ok
ข้อเสีย: Ran out of meals offered me crackers and bread boarding was a mess long delays I will never fly Philippines airline again!