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ข้อดี: I liked that I made my
ข้อเสีย: More crew involvement in managing what ended up being the slowest onboarding /deplaning I can recall. I do not like being crammed in like sardines again
ข้อดี: Uncomfortable seats
ข้อเสีย: Left and landed on time. After landing, an open gate to taxi to would have been nice. I missed my train.
ข้อดี: Price. You get what you pay for
ข้อเสีย: Why does the city have to fix a ramp? Leaving Denver was late arrived in Houston late. Cant get off plane due to equipment issues.
ข้อดี: Flight was on time
ข้อเสีย: Boarding needs to be more organized, other zone passengers squeeze in top tier and associates let them in.
ข้อเสีย: Having respect for disabled travelers. Offering them time to board ahead of general boarding
ข้อดี: Nice crew
ข้อเสีย: Boarded slightly late due to plane not being at the gate on time
ข้อเสีย: Other travelers continually removed masks; crew corrected them a couple times then gave up
ข้อดี: The crew was fine but the seats were horrible. I paid $67 for extra comfort and there was none.
ข้อเสีย: The seats
ข้อเสีย: The seats super hard
ข้อดี: Crew very kind and helpful. Seats a little tight
ข้อเสีย: More leg room
ข้อดี: One crew member was helpful in finding us tickets
ข้อเสีย: We had to pay to get on the flight we were originally supposed to be in from a Frontier member’s mistake. Staff in Denver could not seem to locate any notes and charged us $60 each for the ticket “change”
ข้อดี: Some staff tried to be helpful and we kind.
ข้อเสีย: We were bumped off our connecting flight by a Frontier staff member in Spokane, WA, and then had to pay $60 each to get on the flight we were originally supposed to be on. Will be calling to see about a refund.
ข้อดี: All was okey
ข้อดี: Very efficient.
ข้อเสีย: When diverting around storms, let us know more flight time is involved. Not a peep from the crew.
ข้อดี: The crew was fine. The seats were small and did not recline
ข้อเสีย: They could have handed out water and a snack in a bag. Instead they charge 2.99 for a bottle of water.
ข้อดี: On time. Boarding easy and organized. Crew were nice.
ข้อเสีย: No drinks at all to "minimize contact". A bottle of water would have been nice.
ข้อดี: Nothing about the experience was enjoyable for a short duration flight.
ข้อเสีย: The crew was very rude and not informative towards a full flight of passengers that were stuck on the runway for about over an hour. It could have been handled properly , the crew was not professional at all and I was completely in shock how unhelpful they were in a crazy situation .
ข้อดี: In flight crew was great
ข้อเสีย: Some of the Boarding staff at terminal were not wearing masks correctly over the nose
ข้อดี: The crew they were awesome
ข้อเสีย: All was good
ข้อดี: The crew was great and flight was on time.
ข้อเสีย: I believe you just can't substitute comfort for price and Frontier is not comfortable at all. And also for it to be a pandemic to my surprise the middle seat wasn't left open.
ข้อดี: The fact that i slept most of the flight
ข้อเสีย: Well The plane was Two hours late then board it then sat there for another two hours already felt like two hours long enough that the Rent-A-Car pays were all close in Cleveland which therefore had me sit in Cleveland at the airport from 12:30 AM to 7:00 AM to wait till they reopen reimbursement would be great
ข้อเสีย: The crew, the turbulence, the screaming kids, the rude people yelling across rows CONSTANTLY, at each other
ข้อเสีย: Time of departure, letting us know too late to turn around and leave for airport. Had to sit in airport for hours before flight.
ข้อดี: The check in crew at Omaha were very helpful especially Cherry at OMA
ข้อเสีย: The seats in frontier are extremely uncomfortable and the check in crew in LAX were rude and not helpful in any way
ข้อเสีย: Leave on time
ข้อดี: Crew was nice
ข้อเสีย: Delays, amount of people during a pandemic.
ข้อดี: Seat was average.
ข้อเสีย: If frontier was offering drinks and snacks again
ข้อดี: VERY FRIENDLY CREW!!!
ข้อดี: Flight was cheaper
ข้อเสีย: Boarding. Over booked.
ข้อดี: We missed the flight due to parking difficulty
We came to the airport at 1:10 pm and flight supposed to leave to Ontario at 1:30 pm
I requested a flight change or refund
But neither refused
Please help us to get refund or credit for the next flight
ข้อเสีย: Please provide help to us
ข้อเสีย: Not charging so much for water. I understand the financial impact of COVID on the airlines, but water is essential.
ข้อเสีย: Bag check slow
ข้อเสีย: They purchased us for carrier on ridiculous
ข้อดี: Everything went well
ข้อดี: Got us to our destination.
ข้อเสีย: The seats are basically a covered board that don't recline. For a short flight it is OK, otherwise if you want comfort beyond that, this is not your airline. Flight was delayed due to an IT issue and we couldn't board. Perhaps a backup plan for the future. Paper and pencil doesn't break down that easily as a backup option.
ข้อเสีย: Seats don’t lean back
ข้อดี: Good flight attendants and pilot. Ground crew was not good. Flight took almost as long as driving my car.
ข้อเสีย: Avoiding stupid delays like the wrong plane at the gate.
ข้อดี: The crew was great but the seats were not comfortable.
ข้อดี: The crew was great, they were very friendly & helpful.
ข้อเสีย: Lines to board are always long
ข้อดี: Crew was amazing, arrival time much earlier, easy boarding
ข้อเสีย: Complimentary water on the plane
ข้อดี: The price, not the charges for the luggage, carry ons.
ข้อเสีย: Less repeated opportunities to sign up for the additional charges for carry-on, seat selections which was overkill. There are enough solicitous emails to dodge without having to say no to the same question over and over. It seems sneaky, breeding mistrust. We were delayed about 30 min. because of a crew change, had to wait for the crew to arrive. I don't understand this- if I knew the flight was leaving a month earlier, why couldn't the airline have crew there to fly the plane as scheduled?
ข้อดี: Yes, the crew was amazing and I enjoyed the leg room.
ข้อดี: Crew was great, no time no delays.
ข้อเสีย: Free movies,
ข้อเสีย: Show all the upcharges in checkout, like paying for even a purse
ข้อดี: Cheapest flight but your interface does not show all the up charges for basics like seat selection or a CARRY ON. If you book spirit you see these options
ข้อเสีย: Be upfront abput all the upcharges and let people select what they want in the checkout process vs finding out at the airport. no on travels without at least a purse and they charge for that. Spirit does the same but you know that during checkout. Had no idea frontier did this with your interface
ข้อดี: Better costumer service !
ข้อดี: It was ok, one gets what one pays and I understand that.
ข้อเสีย: Some padding on the chairs would have been welcome.
ข้อดี: This was the most uncomfortable plane ride I have ever been on. Will not use this airline again
ข้อเสีย: Social distancing, the seats are absolute garbage. There’s no room, the tray tables are a freaking joke. It was excruciatingly uncomfortable.
ข้อเสีย: Free water
ข้อเสีย: Luggage took over 45min
ข้อเสีย: I recommend for being punctual
ข้อเสีย: Get rid of middle seat seating please. don’t mind paying for the fares slightly more. thank you!
ข้อดี: On time departure and arrival
ข้อเสีย: Don’t charge for seat assignments or carry on luggage
ข้อดี: They wouldn’t let me board and then rebooked my flight for the wrong city and won’t switch it to Syracuse now..
ข้อเสีย: Everything I will never book with them again I am Outraged