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ข้อดี: Overall, the staff managed well the extra challenge of shutdowns and restrictions introduced by COVID. No complaints from me!
ข้อเสีย: Honestly, Bangkok Air is one of my preferred regional carriers. "Normally" the food served is tasty, the plane is comfortable and the staff quite efficient. I have travelled a lot in my life and if there was a shortfall, would say so. Then again, I don't nitpick what professionals need to do to accomplish their jobs.
ข้อเสีย: Very good food and launch in gate but in check in they took my powerbank.
ข้อเสีย: Couldn’t have gone better. Great lounge at kbv. Everything on time. Even food for a 1hr flight!
ข้อดี: in time, good service, well informed.
ข้อดี: we had 5 domestic flights with Bangkok Airways, all in time and good boarding.SUPER!!
ข้อดี: Quick and easy flight. Empty seat in my row was great!
ข้อเสีย: Plane was noisy and clearly old, could use updating
ข้อเสีย: One of the best experiences in short haul flights in years! Flew twice with them and the service was great. US based airlines could learn a lot from them.
ข้อดี: The staff and service were friendly and excellent. Flight was fast and efficient.
ข้อเสีย: I can’t think of anything.
ข้อดี: It’s nice that they offer food on such a short flight, but it would be nicer if they offered an option without meat.
ข้อดี: The seat that I picked had lots of leg room.
ข้อเสีย: Better selection of movies.
ข้อเสีย: Trat a great little airport .
ข้อเสีย: Being told to not use phones (in airplane mode) for quite some time before takeoff and touch down. Never been a concern in the past
ข้อดี: Nothing much to like about the flight. The only good thing probably would be the boarding process.
ข้อเสีย: A lot of things could have been better. Crew: The crew failed to maintain a enjoyable flight experience. Crew failed to instruct the passengers playing videos/movies at loud volumes. Flight: The biggest blunder was they unloaded 21 check-in bags for some fuel logistics. 12 hours out and there's still no tracing available for the bags. Food: Food was decent for the price. Nothing much to complain there.
ข้อดี: Nothing much to like about the flight. The only good thing was the boarding process probably. The Airport Staff was helping people to get to the connecting flight.
ข้อเสีย: A lot of things could have been better. Crew: The crew failed to maintain a peaceful experience for a few people. There were people playing movies/videos on speakers and the crew didn't ask the passengers to stop it. They ignored it. Flight: The biggest blunder the flight created was unloading 21 check-in bags in order to save on some fuel logistics. More than 12 hours passed since landing, and there's still no tracing available for the bag. No in-flight entertainment. Food: Food was decent. Good for a cheap flight.
ข้อดี: Crew was fantastic. Short flight yet they offered food, beer, wine, etc.
ข้อดี: Real food not only pastry meal.
ข้อดี: The airport was adorable and quaint
ข้อดี: They send you email to checkin online. You go through the entire process, enter all your details (although you already gave it when you made reservation and your frequent flyer account has it too) and at the very end you get greeted with the "no online checkin at this airport" message. Complete and utter failure!
ข้อดี: everything was perfect
ข้อเสีย: would never go back to other low cost airline
ข้อดี: Friendly and attentive flight crew. Excellent selection of nice wine.
ข้อเสีย: Older model A-319 so there was a very small screen for the cabin.
ข้อเสีย: Staff was rude
ข้อดี: Flight times are great, and flying from U-Tapao Airport, now that the new terminal is open was so simple, quick and easy. Plentiful cheap car parking available a very short walk from the airport building.
ข้อดี: Helpful staff, comfortable seating, but then we were both short.
ข้อดี: lounge access for everyone with snacks and free wifi
ข้อดี: Just average.
ข้อเสีย: ON TIME DEPARTURE AND ARRIVAL.
ข้อดี: well organized no hassle at check in
ข้อเสีย: Cabin to old and seat already damaged :(
ข้อดี: The check in counter staff was amazing and put me on an earlier more convenient flight.
ข้อเสีย: Pilot (well, first officer more likely) was rudder and trim happy, not the best on takeoff, cruise, or landing.