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ข้อเสีย: I wasn't able to go on this flight, or on the trip at all due to the COVID-19 outbreak, and the airline has not responded to my request for a refund or credit yet.
ข้อดี: We boarded and took off early
ข้อเสีย: A little bit bigger free water bottle
ข้อเสีย: The charge for extra baggage was three times the cost of my ticket. Outrageous!
ข้อดี: The flight attendants were very attractive
ข้อเสีย: The flight was delayed 20 minutes.
ข้อดี: Everything was ok
ข้อเสีย: It left late
ข้อดี: The flight itself was OK.
ข้อเสีย: I had to check a bag. My friend, who is Thai, Called the airline and was given the price of 450 baht to check a bag. I called about an hour after that to actually pay for checking a bag and they told me that it was 1225 baht ($41). The other person had made a mistake and that the price was 1225 if I want to ship my bag. When I asked them About the discrepancy in price, the man was rude and told me that The other person had made a mistake and that the price was 1225 if I want to ship my bag. I had to pay the high price because I had no other way to get my bag to Phuket. Afterwards someone I met told me that the price for the Westerners is always higher but three times the price is outrageous and I will never fly with that airline again.
ข้อดี: Cheap flight!
ข้อเสีย: Damage to luggage and their compensation is a pittance. Took the legs off my suitcase and gave me USD $6. The flight was very uncomfortable as AC is not used until up in the air, so we boarded and sat in 25C+ until we were airborne.
ข้อเสีย: The speakers were too loud and the hostess can’t do anything about it.
ข้อดี: The seat was comfortable and easy to use.
ข้อเสีย: It was a very brief flight so it didn’t leave much for entertainment or food. The staff were a little abrupt, but mostly kind. For a couple of hours, it was okay!
ข้อเสีย: Luggage fees are exorbitant! $100 for two suitcases of 20 kilos.
ข้อดี: I booked a flight and feet combo and the whole experience was well organized
ข้อเสีย: No snacks but whatever
ข้อดี: Fast to board
ข้อเสีย: Too cold Didn’t know about luggage charge
ข้อเสีย: Missed thefkight
No food but only a short flight
ข้อดี: Attentiveness of Aircrew.
ข้อดี: Boarding was fast and the flight was comfortable.
ข้อเสีย: We were delayed about 15 minutes, but they didn't say anything it just happened.
ข้อดี: The seats were nice and boarding was quick.
ข้อเสีย: The flight was a bit delayed, but not by much.
ข้อดี: Kind crew.
ข้อเสีย: Steep ascent with rapid pressure change, not gradual. Hot plane. Rough landing.
ข้อเสีย: It would be nice if they gave us a little snack.
ข้อดี: Friendly and easy flight. Good value for money.
ข้อเสีย: As part of fly-n-ferry, the boat service was very poor - the worst I’ve been on in Thailand
ข้อเสีย: Quick easy flight. On time. Good service. New plane.
ข้อดี: Seat was fairly comfortable
ข้อเสีย: The leg room was really small
ข้อดี: Basic flight
Delay of 1,45 hours without explaination
ข้อเสีย: No explanation why a long delay and change of gate at DM airport
ข้อดี: The plane appeared clean, and they gave us complimentary small bottles of water.
ข้อเสีย: They wouldn't allow me to eat some dried banana chips I had purchased at a shop outside the airport. I think they only wanted you to eat snacks purchased on the flight. Also, they required everyone to turn all electronic devices completely off during take-off, ascent, descent, and landing. They wouldn't allow you to use them even in airplane mode for some reason, despite most other airlines worldwide allowing airplane mode throughout the entire flight.
Awful customer service
ข้อเสีย: The service upon arriving to the airport was absolutely atrocious. We attempted to check in and the woman behind the counter gave us a huge problem. When I booked, I must have put the ticket under Susie instead of Susanne and despite showing her my passport she said I was going to be charged 800 baht to fix my name. It took two separate supervisors for them to realize that the passport number I booked with was in fact the same passport number I was presenting to them. I also wanted to check a piece of luggage and had to go to a different counter, waiting on another line to pay for the luggage. Not one person explained that upon landing in Bangkok for my layover that I would need to take my luggage off of the carousel and then repeat the process I did at the Chiang Mai Airport. It baffles me that they have no organization because prior to getting up to the counter, 4 people were clearly unhappy with the customer service. I would not recommend this airline company to anyone, in fact I would advise that people wouldn’t use it.
No arm seat
ข้อเสีย: Missing an arm seat
ข้อดี: Nok air is a nice airline
Low-Budget Airline Great
ข้อดี: Super easy hassle free and nice staff :)
No frill airline
ข้อดี: On time
ข้อเสีย: Just serve water
ข้อเสีย: ดีเล 20 นาที
I was blocked from boarding
ข้อดี: Bad experience. Waste my money.
ข้อเสีย: Staff no help me
Great airline as always
ข้อดี: Cheap and very cheerful. Great airline at great prices. Highly recommend
ข้อเสีย: First of all the flight was delayed, it's OK it happens. What we didn't like was having the boarder time be delayed on top of the delayed flight. Then we we finally arrived at our destination we had to wait for 10 minutes for a second set of busses to arrive. Then once we get into a building we have to walk up a flight of stairs with our suit cases. I was traveling with my 72 year old mother. Not impressed. It's one thing to delay flights it's another to make your passengers go through hoops to get to their destination.
ข้อเสีย: This flight was 2 hours late
ข้อเสีย: Bus gate
Baggage restriction not clear!
ข้อเสีย: Being charged an extra 5700 baht for weight!!! No warning of any possible charges. What is going on?
Poor gate staff
ข้อดี: Staff on plane was excellent
ข้อเสีย: Gate staff boarded everyone at the same time. They ignored priority boarding customers who had paid to be boarded first.
Value for money
ข้อดี: Everything was efficient and we'll run.
ข้อเสีย: The airplane was not very clean.
Change of planes
ข้อดี: Crew Snack
ข้อเสีย: Mechanical issue on plane Need to deplane and board another 2.5 hour delay
ข้อดี: Left 8 minutes early and arrived 45 minutes early. Baggage at carousel immediately.
Free water for all
ข้อดี: Kind check in service and luggage allowance
Bangkok to Phuket
ข้อดี: This was a short flight - 1 hour and twenty minutes. Staff were very polite. Had to check in at the desk. No online check in. Plane was very clean. A small bottle of water was provided on the flight. No complaints. I have travelled with regional airlines and discount airlines in other parts of the world and would have to say that the experience with Nok Air was superior.
ข้อเสีย: No online check in.
ข้อเสีย: Delayed 2 hours
ข้อดี: The flight arrived 20 earlier than scheduled.
Horrible service, never flying with them again
ข้อเสีย: We arrived 2 hours before flight, long immigration line and made it to counter for boarding passes 40 min early and they wouldn't let us on our flight, or give us a refund. Their next flight (3 hours later) cost double what we paid for our tickets. horrible experience
Fast and Efficient
ข้อดี: Left on time and arrived early....No frills friendly service in brand new planes.
ข้อดี: Staff was friendly. I wish you offered blankets in the aircraft because it was freezing!
ข้อดี: On time
Lowcost with a Thai smile
ข้อดี: Excellent flight on a Q400 aircraft. Seating adequate for that type of plane and distance. Water and a small snack were offered to all. Departure from the gate on time, but 25 minutes taxiing, meaning arrival almost 10 minutes late. This is still "on time" as far as I am concerned. Staff very professional at all stages of the trip. Recommended.
ข้อเสีย: DMK Airport is getting very crowded, even mid-week. I came from SGN on Nok Air. It took over an hour to get to the connecting, domestic gate. No signs in the International Terminal showing where the Domestic Terminal is, they are just supposing that everybody knows!
ข้อดี: The seat was great, but of course I paid extra for that.
Delay is normal for Nok Air.
ข้อดี: Delay of 30 min. is the norm. Tried to check in with mobile app. but can't seems like the flight was overbooked. Had to call the call center to check in over the phone and was bumped to front seat (upgraded). Definitely overlooking was the likely cause.
ข้อดี: Good budget airline. Would use again.
Nok air is fine by me
ข้อดี: Good experience, nothing exceptional.
ข้อเสีย: Food was efficiently delivered, but not tasty. Pig in a blanket.
ข้อดี: It didn't happen so I flew lion air!
ข้อดี: Normal Nok Air staff friendly, accomidating
ข้อเสีย: Bus gates always to Udon Thani ever since the Terminal 2 move. Nok cabin staff always put their yellow carry on bags above 33c and 32D. Why take the premium seat luggage space?
Great cheap connection to Koh Tao
ข้อดี: It's very convenient having the whole trip organised by the airline. From boarding at the airport to the bus to the pier and the trip to Koh Tao, all went pretty well. When you consider this is a low-cost airline, it's quite surprising.