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ข้อเสีย: I wasn't able to go on this flight, or on the trip at all due to the COVID-19 outbreak, and the airline has not responded to my request for a refund or credit yet.
ข้อดี: We boarded and took off early
ข้อเสีย: A little bit bigger free water bottle
ข้อเสีย: The charge for extra baggage was three times the cost of my ticket. Outrageous!
ข้อดี: The flight attendants were very attractive
ข้อเสีย: The flight was delayed 20 minutes.
ข้อดี: Everything was ok
ข้อเสีย: It left late
ข้อดี: The flight itself was OK.
ข้อเสีย: I had to check a bag. My friend, who is Thai, Called the airline and was given the price of 450 baht to check a bag. I called about an hour after that to actually pay for checking a bag and they told me that it was 1225 baht ($41). The other person had made a mistake and that the price was 1225 if I want to ship my bag. When I asked them About the discrepancy in price, the man was rude and told me that The other person had made a mistake and that the price was 1225 if I want to ship my bag. I had to pay the high price because I had no other way to get my bag to Phuket. Afterwards someone I met told me that the price for the Westerners is always higher but three times the price is outrageous and I will never fly with that airline again.
ข้อดี: Cheap flight!
ข้อเสีย: Damage to luggage and their compensation is a pittance. Took the legs off my suitcase and gave me USD $6. The flight was very uncomfortable as AC is not used until up in the air, so we boarded and sat in 25C+ until we were airborne.
ข้อเสีย: The speakers were too loud and the hostess can’t do anything about it.
ข้อดี: The seat was comfortable and easy to use.
ข้อเสีย: It was a very brief flight so it didn’t leave much for entertainment or food. The staff were a little abrupt, but mostly kind. For a couple of hours, it was okay!
ข้อเสีย: Luggage fees are exorbitant! $100 for two suitcases of 20 kilos.
ข้อดี: I booked a flight and feet combo and the whole experience was well organized
ข้อเสีย: No snacks but whatever
ข้อดี: Fast to board Economical
ข้อเสีย: Too cold Didn’t know about luggage charge
ข้อเสีย: Missed thefkight
No food but only a short flight
ข้อดี: Attentiveness of Aircrew.
ข้อดี: Boarding was fast and the flight was comfortable.
ข้อเสีย: We were delayed about 15 minutes, but they didn't say anything it just happened.
ข้อดี: The seats were nice and boarding was quick.
ข้อเสีย: The flight was a bit delayed, but not by much.
ข้อดี: Kind crew.
ข้อเสีย: Steep ascent with rapid pressure change, not gradual. Hot plane. Rough landing.
ข้อเสีย: It would be nice if they gave us a little snack.
ข้อดี: Friendly and easy flight. Good value for money.
ข้อเสีย: As part of fly-n-ferry, the boat service was very poor - the worst I’ve been on in Thailand
ข้อเสีย: Quick easy flight. On time. Good service. New plane.
ข้อดี: Seat was fairly comfortable
ข้อเสีย: The leg room was really small
ข้อดี: Basic flight
Delay of 1,45 hours without explaination
ข้อเสีย: No explanation why a long delay and change of gate at DM airport
ข้อดี: The plane appeared clean, and they gave us complimentary small bottles of water.
ข้อเสีย: They wouldn't allow me to eat some dried banana chips I had purchased at a shop outside the airport. I think they only wanted you to eat snacks purchased on the flight. Also, they required everyone to turn all electronic devices completely off during take-off, ascent, descent, and landing. They wouldn't allow you to use them even in airplane mode for some reason, despite most other airlines worldwide allowing airplane mode throughout the entire flight.
Awful customer service
ข้อเสีย: The service upon arriving to the airport was absolutely atrocious. We attempted to check in and the woman behind the counter gave us a huge problem. When I booked, I must have put the ticket under Susie instead of Susanne and despite showing her my passport she said I was going to be charged 800 baht to fix my name. It took two separate supervisors for them to realize that the passport number I booked with was in fact the same passport number I was presenting to them. I also wanted to check a piece of luggage and had to go to a different counter, waiting on another line to pay for the luggage. Not one person explained that upon landing in Bangkok for my layover that I would need to take my luggage off of the carousel and then repeat the process I did at the Chiang Mai Airport. It baffles me that they have no organization because prior to getting up to the counter, 4 people were clearly unhappy with the customer service. I would not recommend this airline company to anyone, in fact I would advise that people wouldn’t use it.
No arm seat
ข้อเสีย: Missing an arm seat
ข้อดี: Nok air is a nice airline