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Not having to connect in Bangkok. Crew were attractive, friendly, and professional. The flight was on time, despite a growing-pain glitch with the check-in system that resulted in a slow line for check-in. As I knew this is an LCC and that I would pay for food ad baggage, I prepared accordingly and set my expectations properly. Once you understand the business model of an LCC and don't expect it to be Singapore Airlines, you will have a good time.

A glitch in the check-in system meant it took forever to check in, but this was explained by the check-in staff, so hopefully this is due to the fact that this route just opened. No other complaints!

The wait for baggage was ridiculious! The searing was for 1&1/2 meter tall people!

The service was pretty good.

Very little legroom. All drinks and food are paid-only and expensive. The food wasn't that good either.

The flight was smooth. Without turbulence and landed early.

Since i checked in, the crew were makingproblems out of everything. I had to pass kilos of my belongings from bag to another three times, which was incredibly tedious and annoying. They also made me throw out things that were of small quantities But in bottles of over 100ml. And that were not liquid. Then in the plane, I asked if I could buy some of ghe hot food that was being distributed. The attendant seemed to say no, or, she would comeback later, which she didnt. So when I realized this, I asked again. It was a long flight and I was very hungry. But of course, all the hot food had now been eaten. So forlunch I had to buy expensive commercial ramen. The crew were so narrow minded. That is never good when dealing with customers. I will never be taking Air Asia in the future. Id rather pay more for better service, decent food, and a logical limit for the baggage.

I liked the A300 used is was in very nice condition and the leg room was reasonable. The cabin crew was above average. The pilots were smooth on take off and landing.

The departure gate announcements in English were hard to understand. The landing jetway was used to disembark, but then we had to use stairs to the tarmac and board a bus to get from the domestic terminal (we were an international flight) to the international terminal. Because of this many passengers, especially the elderly, were unprepared for this situation and their carry on luggage.

Boarding, crew and meal

Seating was not what I expected as a Business Class passenger.

Nothing

When we landed Hong Kong. The plane to Abu Dhabi had closed boarding. Very unprofessional management from airport crew. Me and other 40 passengers will have to wait for the next flight which could be after two days. I booked Emirates to Dubai and I have taken a decision that neither me or my friends will never never go for the poor Hong Kong airlines.

Friendly crew, tasty food. Way better than US-based long-haul travel. Super easy transfer for international connection at Hong Kong Airport.

No kiosks for a more expedient check-in process. Difficult time selecting seats prior to online check-in. Blankets provided, but no pillows.

when I tried to to make changes to my trip they asked me for three hundred and fifty Dollars so I called Korean air changes were made at NO EXTRA charge

Nothing

No tv No soda Small seat and very uncomfortable Delay and miss my next flight Had to wait 24 hours for my next flight Worst experience ever .. Never again Jin air .. Terrible

Boarding gate far end of airport

Food nice, much better than KLM. Typical great Asian service.

No information as to why boarding was over 30 minutes late, even though last call was announced!

Quick boarding, pleasant flight attendants, short flight

Rickety plane, busing us to the terminal after landing

Captain did a great job! It was raining and thunder storm, but the captain can control the plane and landed safely.

There was no personal screen, so i tried the music. But they didn't have any English music channel, only Chinese and Japanese music.

Food Entertainment Leg Room Staff

Only 1 Checked bag per person Too long to check in due to excess baggage, and dual passport for visa. Excess Bag Fees

Food was great.

Seats lack cushioning.

Cheap price and we had the row to ourselves. The flight was very smooth and quiet. All in all not a bad way to travel on a budget

No food or drink or entertainment at all...

It sucked... no movie.. no drink had to pay for a soda 5 hours of nothing

- food

- a bit of turbulence

It is a very good airline. Friendly stuff, good food and most important, have space for the legs. If prices will be cheap, hope to fly with them again too.

Was a bit late for deporting, but only around 20 minutes.

I fly about 50 times a year and this trip by far has been my worst flight. The service is horrible. Customer service is nonexistent.

Everything from the second I checked in was terrible. I cannot find one thing I was happy with.

N/A

We were not offered any drinks or food (on a fairly long flight) on over a six hour flight, so obviously I didn't like the service. I doubt I will ever fly on this airline again!

Smooth flight.

Need more leg room.

Nothing

I don't know because j never made the flight. I got a completely different time of the flight than what the time really was which caused me to missed the flight. On top of that I was treated rudely whenever I called to get another flight and I was unable to be helped. Additionally I never got a a refund. I am in the military and was out of 1400 moving costs on a flight that wasn't worth it. Never using again

Crew was friendly, about as expected for the cheap price

No vegetarian option, in flight headphones were useless, can't use phone AT ALL during flight, gate was changed without warning (no announcements over the PA or notices posted that it was changed)

I liked that the crew was attentive to our needs.

I wish we had more snacks offered

No baggage charge.

On time, smooth flight

seats seem "cheap" plastic. They crackle as you move in them and don't seem to be a very high quality.

We got stucked in hong kong and had to buy extra tickets because the airline cancelled the ones i bought from kayak since my wife could not get into bangkok

The flight was cancelled, we had to buy tickets on different airline, we demand refund for flight cancelled due to technical reasons

Could not check baggage through to Hue.

Very attentive to handicapped passengers. Which is me. Yhe flight is short yet they served a light lunch we seemed like a waste to. I had a coke. The plane was clean I love the hostess uniforms. Beautiful and very feminine. Refreshing in today's world

For a short hop I have nothing to suggest. Perfect

Our flight was cancelled and rebooked for 6 hours later. We did not get notification of this change. My gluten free meal was not on the flight that was changed. All the airline reps that I spoke with were very unhelpful.

Announcements were made in Japanese, English, and Thai. We were warned about turbulence several times in all languages. Flight to Bangkok from Tokyo had a USB port to charge my iphone, but flight back to Tokyo did not. Service from cabin attendants was excellent. One apologized twice for running out of the lunch selection I wanted to have, even though I was happy with the chicken curry. Courteous staff and pleasant experience, even with a competitive airfare. I would fly JAL again.