ดี
7.0
ข้อดี:
Pretty and clean
ข้อเสีย:
When you get the penthouse none of the kitchen appliances are on. You can’t eat your own food anywhere besides the room.
ยอดเยี่ยม
8.0
ยอดเยี่ยม
10.0
ข้อดี:
Good view of the ocean from my room
ไม่ดี
1.0
ข้อเสีย:
One of the worst places I have ever stayed. The apartment they gave us was full of mosquitoes and that made my kids sleepless. The bathroom were leaking and sinks blocked. Internet is very slow and if you need to use WhatsApp to call friends and families abroad, forget about it. It doesn’t work. If you try to get a room service, they will ask you to pay $10 for the room service which is the first time I have seen hotel charge for that, let alone that high price for room service. No activities to entertainment kids if you have small ones. I tried to complain about what was going on and after not getting far with the front staff, I asked to speak to the manager. They finally gave me the number of a lady call Saima, but before I even explain what my issues were, she hanged up the phone on me. After that, I went down to the reception so I could leave and get a refund, but all the staff seemed frightened of her to even call her and tell her that I wanted to speak to her. When she finally came she was extremely rude and unapologetic. Later on, another duty manager came and tried to apologize for the whole experience. I’m sum, the worst place with the worst customer service, damaged flats and staff ever.
ยอดเยี่ยม
10.0
ข้อดี:
This is an extension of my last review of this amazing resort, as the resort exceeded my expectations so much, that I decided to extend my stay for another 4 nights. They were happy to negotiate a good rate due to my loyalty and desire to stay here. The next four nights was the same as the previous 4 nights that I stayed... it was great. Just a very nice and well maintained luxury hotel and resort.
ข้อเสีย:
Nothing. Internet could be better.
ยอดเยี่ยม
10.0
ข้อดี:
I do not know where to start with this review. I LOVED this hotel/resort. It was incredible and perhaps the best hotel I have ever stayed at. Firstly, there is some misconception about Hotel EnglishPoint not having a beach, but this is not true. The hotel has its own private beach (probably around 200-300m long) with a great stretch of Indian ocean surrounding it for anyone who wants to go for a swim. There is also an infinity pool which is amazing not only due to its cleanliness each day but mainly due to the view of the Old Town that you get from it. Sometimes, I would sit in that pool and look out over the ocean and be in disbelief that this place was real! Truly picturesque. The security guard at the pool will also help you take any pictures that you want if you're a big social media user! There are 4 restaurants that I can remember going to, which are all on-site. Karahi has some of the best Indian food that I have ever tasted, so is well worth the price. The breakfast (which is normally included on this site) is had at the restaurant situated on the pier and was all very nice (buffet) and Covid-strict. There is a great seating area where you can bring friends and an even better happy hour (which is not an hour-long... it actually lasts from 2 pm to 7 pm every day), so you will have a lot of fun for a good price. A quick anecdote to show how great the staff is - I lost my passport on one of the last days I was here, and they honestly spread the word effectively around the hotel staff, to the point where I was walking around the resort and security guards would randomly come up to me and assure me that they were all looking and it would be found (it was found off-site in the end but they were instrumental in finding it). I invited a bunch of friends over to this hotel a few times and they were all treated well like they were all staying at the hotel. The room itself was of average size but very clean.
ข้อเสีย:
The restaurant's pricing is quite expensive so beware... The internet in the rooms is indeed poor, but I don't think you should nor will be spending too much time in your hotel room at this resort/in Mombasa in general. Room service will add another 1000bob onto your bill for the order... but to get around this, just pre-order the food and go pick it up from the restaurant. They will call you when the food is ready for pick-up.
ยอดเยี่ยม
10.0
ข้อดี:
The staff are excellent. They really went out of their way to make me and my family comfortable including checking us in earlier that we deserved. It was a great experience and this hotel is great in all aspects. I recommend it for family and singles alike.
ข้อเสีย:
Nothing. I was happy and grateful and the price was right.
ไม่ดี
1.0
ข้อดี:
Nothing
ข้อเสีย:
Poor management, WiFi broken on the room, internal phone broke don't possible communicate with reception etc.etc., no air conditioned (with temperature of 32 degrees and humidity of 85%), 28 bulbs broken on the suite, the kitchen without any things, like forks, spoons, glasses etc etc only cabinets empty. No bottles of water on the room. The breakfast after be paid for have the service on the room them asked to pay again the total amount (paid) plus the service charge. We went out on Sunday until now them don't sent our money back.
ยอดเยี่ยม
10.0
ยอดเยี่ยม
10.0
ข้อดี:
The views were stunning. Well maintained and kept property. Close to town. The staff are extremely helpful if you needed something done. Brenda and Samuel at the front desk went above and beyond their duties to help me when I needed help with connecting to my work.
ยอดเยี่ยม
10.0
ข้อดี:
Friendly and helpful staff from reception, gym and hotel restaurant. Clean gym and stunning pool. Apartment suite was very clean and well appointed.
ข้อเสีย:
Kitchen staff and chef do not fully understand what gluten-free requirements entail. This is an opportunity for training, especially with their á la carte menu. However, rice and potato options were readily available. Speaker system, cappuccino maker & kitchen sink (pipe from basin to exit pipe were not connected) were not working.