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Our stay at the Ritz Carlton in Dallas has been ruined. Everyday, when we go into the club level, we have been appalled by the lack of enforcement of the dress code and the noise level in the club room. For example, no shoes, half naked men and women in bathrobes, men, women, and children in pajamas and dirty socks with no shoes, and today was the icing on the cake which has ruined our stay and will result in our early departure. There are a group of loud, obnoxious, rude, and inconsiderate heathens in the club room watching a football game (3:30pm CST) we asked the attendant to address the noise issue and she instead walked over and told the group that she was sorry to disturb them, but that we had complained and pointed us out. That resulted in them bullying us out of the club level room. We have been staying at Ritz Carlton properties for twenty years and we have never experienced this level of unsatisfactory service. It is unbelievable and unacceptable. Now, instead of staying to celebrate my husband's birthday, we are going home.
We stayed on Concierge floor with the Club lounge which includes all the alcohol and light food throughout the day. It is worth the extra money to stay on this floor. We did a package that included a three course meal at Fearings which was the highlight of our evening along with having champagne and chocolate covered strawberries delivered to the room at just the perfect time which was while we were out at the pool. The pool isn't big but the staff at the pool is very attentive if you need anything.
My 2 daughters and I stayed at the hotel on a very busy Dallas weekend. We were greeted with Sprinkles cupcakes at the reg. desk to celebrate a big football game being played that weekend. The beginning of a great weekend. \n\nThe club level floor was large and worked perfectly for an extra roll-away bed. The bathroom was huge. The club level lounge had superb snacks. We also ate at Fearings on the lobby level. Though difficult to get a reservation on the busy weekend, we camped out hoping for a cancellation and were lucky to nab a table. The food was tremendous -- the chef was previously at the Mansion across town. Expensive, but well worth the price.\n\nThe hotel is only 10 minutes from Northpark Mall, as well as other shopping areas.\n\nOur stay was great. We'll definitely return!\n\n
The Ritz staff is world class! The bellman rocks! Everything was perfect
The hotel it's very nice, elegant, clean close to Ritz Carlton or super high end hotels for 1/2 of the money. Staff it's nice but maybe that's the difference with hotels that charge 500 USD per night.
My girlfriend and I stayed here for one night while I was in town visiting her and we had an amazing time. She lives in Dallas but we took a night in a hotel just for a nice change of scenery and had an experience we will remember forever. The room was spectacular but I have to mention the service first. Our friend at the front desk, Angelina Fiorini, was incredibly pleasant to talk to and helpful. one of the best hotel front desk staff I've talked with in a long time. Even though my girlfriend and I were there for a private night away we were still desighted to have a long conversation with her. After our chat we went up to the room. Angelina gave us a junior suite which was well decorated and filled with quality furniture, a comfy bed and a great bathroom. We decided if we ever live in a house it should feel like this place. Glad we got to stay at the stoneleigh and will definitely come back when we need a comfortable spot in Dallas. There was no fitted sheet on the bed.
Nice, comfortable rooms. Spacious. Nice decor, great breakfast place and bar in the hotel. Very nice, helpful staff. Great location.
Clean rooms, friendly staff, and very spacious walk-in closets. The handle that controlled the water was not working so you would eaither take a cold shower or a burning hot shower.
Great location in uptown. A nice, modern look. Mandatory $25 valet was unexpected
Staff knowledgeable of the area. only 2 elevators
was impressed with service and location... I didnt like was when we arrived at 5:30 and our rooms werent ready until 6! I paid good miney for this hotel and should not have to wait....on the confirmation it says hotel check in at 3! not 6!!!...what can kayak or crescent do for me? i would love to stay again but that put a big "?" to stay again....
The staff was phenomenal and the amenities were amazing! This is definitely a splurge but worth it if you can afford it. It was our anniversary and they let us check in early to enjoy the pool and really pampered us the whole weekend. We loved it!
AMAZING STAY AMAZING STAFF GORGEOUS PROPERTY
The location is fantastic. Nobu is inside the hotel, Trulucks just next to the hotel, and Shake Shack in front! So many great restaurants and bars within walking distance. My friends and I scheduled spa treatments. The "spa" is more like a locker room in a basement, complete with outdoor furniture and a tv on the wall with a program going. No soothing music or lounge type chairs. It was not relaxing at all. My friends liked their facials, but I didn't love my massage. For $150 after tax and tip, I expect a lot more. This was probably the worst spa experience for the price that I've ever had.
The staff was very friendly and rooms were comfortable. The toiletries supplied were top notch. For the price of the hotel there wasn't anything "above and beyond". There wasn't coffee in the rooms which was disappointing. We stayed at the hotel zaza last visit and would probably return there. They had small macaroons sitting out with lemon water in the lobby. Also when we checked in there we were greeted with a glass of champagne. They also offered a weekend getaway package for the same we paid at Rosewood and we received a bottle of champagne in our rooms and gourmet breakfast at their restaurant. The spa was very outdated, my massage was fantastic. But could hear the parking garage above a few times. The rest of the spa was clean just very much in need of updates. Something to consider.
Spa and gym were excellent Room was excellent Service was excellent I had booked the room through Kyak but the hotel double charged my credit card and I had to call back to get it credited
Lobby & flowers are gorg. Room very comfortable. Wish there was coffee pot in room or at least coffee avail in lobby. Was told coffee service ends when starbucks bext door opens!
The staff was great rooms very clean. We will return when we are in town for a mavs game it's right across from the American Airlines center... Price was ok could have been a better value
Location was great for attending a concert at the AAC. The shuttle driver was fast n friendly. All staff for that matter were friendly and helpful. The breakfast buffet was less than you'd expect for the price, but they do serve omlettes cooked to order, and overall good. The spacious room was nice to have. I didn't feel crowded. The parking garage was great being able to park on the same level as your room so your vehicle is never more than 60 seconds away from you. Gave facilities 4 stars for parking garage. The hotel definitely looked better in pictures on the website. Upon entering our room, we quickly realized it had the appearance of a Days Inn with the Hyatt name on it. The walls showed several places of patchwork and poor painting. The window was old and you couldn't see very well out of it. We did not shower there. The bathroom/tub were not very appealing. It was dirty under the couch cushions. The ceiling where the a/c vent was at was covered in a nice dark grey shade of dirt and dust that had been accumulating there for who knows how long. The sheets were pretty rough. With taxes and fees being $28, parking being $15, totalling $242 for one night was very far from worth it. The room served it's purpose, but I would have rather paid $100 more for a nicer hotel if I had known this would be my experience.
Great location in downtown Dallas, close to the AAC and museums. Our room had some problems with the AC. No offer to move or discount the room.
Location, close to American Airlines Arena Able to check in early Everything under construction. No bar/restaurant and no notification upon booking. Walls were thin as paper, could hear everything, even outside traffic. Were booked in a wheelchair accessible room (not a problem) but the shower head was unable to actually hold the position needed to shower, instead it just pointed at the wall. Bed was lumpy and awful.
Room appeared to be recently remodeled, Very comfortable and clean. Housekeeping staff was prompt and efficient. Front desk was helpful and friendly. Within reasonable walking distance of the American Airlines Arena and numerous restaurants. In-house restaurant has a limited menu - food is ok but certainly not destination dining. Also, no drugstores, grocery stores, liquor stores, etc. nearby. Surrounding area is mostly office buildings. No shuttle service to or from airports.
Location was great for Dallas but ok for Uptown. The staff for was friendly and helpful. The spacious room was nice to have. The parking garage was great being able to park on the same level as your room so your vehicle is never more than 60 seconds away from you. The hotel definitely looked better in pictures on the website. Upon entering our room, we quickly realized it had the appearance of a Days Inn with the Hyatt name on it. The walls showed several places of patchwork and poor painting. The window was old and you couldn't see very well out of it. The bathroom/tub were not very appealing and was stained as well as had mold growing in it around the drain. The ceiling where the a/c vent was at was covered in a nice dark grey shade of dirt and dust that had been accumulating there for who knows how long. The sheets were pretty rough and we found pubic hairs on the comforter and towels. We were scheduled to stay three nights - we left after one. Hotel is disgusting - it should be given 2 stars.